Why Do Businesses Choose VoIP?

by Matt Paulson

Voice over Internet Protocol (VoIP) phone solutions are a true game-changer, giving organizations of all sizes—from small- to medium-sized businesses (SMBs) to large enterprises—the tools they need to excel in today’s fast-paced business environment. Companies that implement modern VoIP business solutions break free from the shackles of legacy equipment that anchor down competitors that haven’t yet charted a sustainable course for their future.

When VoIP first became a major component of the voice communications market a decade ago, some critics argued that the quality of the service was poor, with jitter and delay occurring regularly. Calls would also drop frequently. But technology has evolved at an extraordinary rate since then. HD audio services have eliminated poor voice quality and reliable IP services ensure that calls don’t drop.

Excellent call quality isn’t the only reason that businesses are making the switch to Voice over IP. They’re also discovering how affordable, flexible and easy to use hosted VoIP systems really are.

Cost Savings

Because calls are routed over the Internet with VoIP technology, businesses will enjoy significant costs savings by switching to the modernized communications system. Rather than having to pay for separate data and phone lines, VoIP technology allows companies to cut the amount of utilities they pay in half on average. The price for international and long distance phone calls is drastically reduced as well.

Mobility Features

In addition to cost benefits, VoIP solutions provide businesses with a variety of tools that legacy phone systems do not. Utilizing the power of the Internet, VoIP business solutions allow employees to be as productive as they are in the office wherever they happen to be. If employees are out in the field, they are able to have calls routed to their cell phone so that clients will be able to get in touch with them when need be. Legacy phone lines do not afford this same luxury, often causing employees to have to give their personal cell phone numbers out, while employees that use VoIP can keep their personal lives personal.

Customer Service

Should they so choose, business owners can also experience the benefits of call tracking software which can be easily integrated into VoIP business solutions. With that software integrated into the phone system they use, decision makers are given comprehensive statistics regarding their employees’ proficiency on the phone.

In this day and age, customer service is of the utmost importance. Customers simply don’t tolerate long wait times on the phone, so long lines are unacceptable. With call tracking software in place, decision makers can easily sort through various statistics—like calling patterns, average talk time and total calls received and answered—and decide which areas need improvement. The statistics are reported in real time, so business owners can make instant changes that impact the way they treat their customers.

VoIP technology for businesses of all sizes offers a complete solution that gives business owners the ability to analyze every aspect of their call center operation, keep employees always within reach -- all while saving time and money.

By: Victoria Fields, Copywriter for Momentum Telecom, a hosted VoIP provider based out of Birmingham, Ala.

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