Features of VoIP Phone Systems

Overview of VoIP Features

Converting to VoIP service from the traditional phone network service has many benefits. VoIP service provides low monthly rates, increased portability, and a wealth of VoIP features.

Basic call features are the same with VoIP and traditional phone service: call forwarding, call hold, call waiting, and the like. VoIP service providers will set you up with a web portal to manage these various features as well, such as configuring VoIP call forwarding rules or a call block list. You can't do that on your own with the traditional phone company.

Standard VoIP Call Features and Functions

The following features are the basic VoIP call features. Most VoIP service providers include these VoIP features with monthly service at no extra cost:

  • 411 directory assistance
  • 3-way calling
  • Address book
  • Auto forwarding
  • BYOD (Bring Your Own Device)
  • Call block
  • Call forward
  • Call hold
  • Caller ID
  • Caller ID block
  • Call return
  • Call waiting (w/caller ID)
  • e911
  • Number portability
  • Speed dialing
  • Voicemail

Advanced features like faxing, voicemail-to-email, and Outlook integration are available for residential plans at an additional cost. The basic and advanced VoIP feature sets will vary by service provider, however. Review the VoIP features offered by the service provider before signing up so you know what is included and what is not.

Advanced and Business VoIP Call Features

Using VoIP service in the workplace has the same cost-saving, feature-rich benefits. Pairing business VoIP service with a hosted IP PBX provides even more VoIP features like VoIP call transfer, faxing capabilities, and auto attendants.

Business VoIP service providers offer varied feature sets as well. Some features will definitely be included with business VoIP: call transfer, call queues, and extensions. But, some providers may charge for access to advanced VoIP features like call recording and toll-free numbers.

  • Auto attendant
  • Call logs
  • Call recording
  • Call queues
  • Click-to-call
  • Do not disturb
  • Enhanced voicemail
  • Extensions
  • Faxing capabilities
  • Find me/Follow me
  • Music on hold
  • Remote office
  • Scalability
  • Toll-free numbers
  • Unlimited local calling
  • Virtual numbers



411 Directory Assistance

411 works on VoIP just like a traditional phone system: simply dial 411 for information, phone numbers, etc. However, 411 is not included with all providers and can incur an additional fee.

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3-way Calling

This feature allows you to call another person while already on the phone, and successfully patch them over to make for a group conversation.

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Address Book

Store your contacts in a directory in the web portal. Use the address book to manage contacts, assign speed dial codes, create groups, and update caller ID displays.

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Auto Forwarding

Otherwise referred to as Ring Splash, this feature programs incoming calls to automatically forward to your cell or any other number you choose. It is often associated with the Find Me/Follow Me tool.

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BYOD (Bring Your Own Device)

This feature lets you use your current hardware with a new service or if you are transferring to a new provider. It can help save you money on your overall VoIP cost.

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Call Blocking

Block numbers individually or create a list of callers that you want automatically blocked.

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Call Forwarding

Manually set calls to be forwarded to another number.

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Call Hold

Place a caller on hold without losing the call. That way you can pick up the call when you are available.

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Caller ID

The name and number of incoming callers will be displayed. Your information will also be displayed for outbound calls.

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Caller ID Block (*67)

Prevent your caller ID information from being displayed when you make outgoing calls.

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Call Return (*69)

Automatically dials the number of the last incoming call.

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Call Waiting (w/Caller ID)

With call waiting, you will be alerted to an incoming call if you are on the phone. The inbound Caller ID will be displayed as well.

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When using E911, be sure to update your address and phone number (located in the control panel) so that emergency services can be directed to your location in the event that a 911 call is placed.

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Local Number Portability (Keep Your Number)

You can easily take your number with you wherever you move.

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Speed Dialing

Program speed dial so you can call numbers using only a 2-digit code.

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VoIP numbers come with a free voicemail service.

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Auto Attendant

Also known as a virtual receptionist, auto attendant assists in greeting callers, routing calls, giving prerecorded messages for day, night, or holiday hours, and providing a searchable directory.

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Call Logs

Logs of all inbound and outbound calls will be created, which can easily be accessed later on.

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Call Recording

Record calls by extension or department, then access all calls for playback, review, and quality assurance.

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Call Queues

Place calls in a queue to be answered by the next available employee.

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Click-to-call functionality works alongside your address book to help make placing calls faster. Click on a contact to call them without dialing the number.

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Do Not Disturb

Set the phone to go straight to voicemail in order to avoid being disturbed.

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Enhanced Voicemail

Enhanced voicemail enables you to check and manage your voicemails from a web portal. This means you can access your voicemail from anywhere that you can sign online. Enhanced voicemail usually includes voicemail-to-email functionality as well.

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Split incoming and outgoing lines into extensions to provide each user with a phone. Each of these extensions have access to all available VoIP call features.

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Faxing Capabilities

Use an IP fax or an adapter on your current fax machine to send and receive faxes through VoIP. Faxes are received and stored in the web portal. The files can be viewed, printed, and sent as attachments.

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Find Me/Follow Me

This feature ensures that you never miss a call. If you often find yourself away from your desk, the Find Me feature lets a user receive calls at various locations, while the Follow Me feature will redirect incoming calls to various numbers. It is one of the more advanced (and helpful) call forwarding features.

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Music on Hold

Let your callers on hold listen to music or pre-recorded messages instead of leaving them in silence.

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Remote Office

Access your voicemail and call features while out of the office.

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Business VoIP service is more flexible than a traditional system and new extensions can be easily added as your business grows.

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Toll-free Numbers

Businesses can use toll-free numbers for the convenience of long distance callers.

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Unlimited Local Calling

Most business VoIP service plans come with unlimited calling in the contiguous 48 states as well as Canada.

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Virtual Numbers

Virtual numbers are individual numbers that can ring on your VoIP line or be forwarded to your existing number. They can be from any area code in order to create a virtual presence.

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