Features of VoIP Phone Systems

Overview of VoIP Features

Converting to VoIP service from the traditional phone network service has many benefits. VoIP service provides low monthly rates, increased portability, and a wealth of VoIP features.

Basic call features are the same with VoIP and traditional phone service: call forwarding, call hold, call waiting, and the like. VoIP service providers will set you up with a web portal to manage these various features as well, such as configuring VoIP call forwarding rules or a call block list. You can't do that on your own with the traditional phone company.

Standard VoIP Call Features and Functions

The following features are the basic VoIP call features. Most VoIP service providers include these VoIP features with monthly service at no extra cost:

  • 411 directory assistance
  • 3-way calling
  • Address book
  • Auto forwarding
  • BYOD (Bring Your Own Device)
  • Call block
  • Call forward
  • Call hold
  • Caller ID
  • Caller ID block
  • Call return
  • Call waiting (w/caller ID)
  • e911
  • Number portability
  • Speed dialing
  • Voicemail

Advanced features like faxing, voicemail-to-email, and Outlook integration are available for residential plans at an additional cost. The basic and advanced VoIP feature sets will vary by service provider, however. Review the VoIP features offered by the service provider before signing up so you know what is included and what is not.

Advanced and Business VoIP Call Features

Using VoIP service in the workplace has the same cost-saving, feature-rich benefits. Pairing business VoIP service with a hosted IP PBX provides even more VoIP features like VoIP call transfer, faxing capabilities, and auto attendants.

Business VoIP service providers offer varied feature sets as well. Some features will definitely be included with business VoIP: call transfer, call queues, and extensions. But, some providers may charge for access to advanced VoIP features like call recording and toll-free numbers.

  • Auto attendant
  • Call logs
  • Call recording
  • Call queues
  • Click-to-call
  • Do not disturb
  • Enhanced voicemail
  • Extensions
  • Faxing capabilities
  • Find me/Follow me
  • Music on hold
  • Remote office
  • Scalability
  • Toll-free numbers
  • Unlimited local calling
  • Virtual numbers

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