Guest Blog by Justin Stoltzfus
New models for cloud-based software are allowing many businesses to think outside the box and innovate their communications for the coming decade. We often talk about “twenty-first century” technologies, but in reality, communications models for the average enterprise have progressed in leaps and bounds in just the last few years, and many of the designs for phone, IM and web communications services are good examples of this rapid advancement.
One of the best ways that computers help humans is by delivering the data we need right when we need it most. This is one of the driving principles behind the newest call center software models. Packed with CRM tools, instant messaging and interactive utilities, and video interfaces, these sorts of products and services allow sales force teams and other staffers to not only reach customers, but also to understand each customer’s demographic description in advance.
As any veteran sales agent can testify, this can make all of the difference in the eventual outcome. It’s worth noting that cloud-based systems often utilize either VoIP or other systems using the available Internet Protocol network (think of the fancy interfaces on modern VoIP phones) that combine audio and video; many of the major firms in industries like finance and technology use these kinds of tools both to reach out to customers, and also to help workers collaborate and plan from remote locations as if they were in the same room.
The “Software as a Service” principle has turned traditional software purchasing around in a big way. Just some dozen years ago, even many corporate and enterprise buyers had to dig compact discs out of flashy packages, installing them on networked drives, using passwords and serial license numbers printed out in little booklets. This came with a lot of cost, including the time and effort of downloading programs, the in-house cost of the memory and processor capacity needed to run software, and the cost of buying individual licenses.
Now, many of the best cloud call center software options are available right over the web. The SaaS model means businesses of any size can order up software services the same way they would order cable TV for the break room. This makes today’s solutions affordable for new businesses and other operations on a tight budget; many vendors offer pricing options and customizable packages that give more clients access to modern cloud call center options that will help them grow.
Ringio’s new cloud center software design is a good example of what business customers can get without a lot of cost. The features and capacity of this comprehensive cloud-based system has a lot that business managers will love, and the right core functions to really support an enterprise. Take a look at how this type of new technology could become a springboard for expansion and vibrant customer outreach.
Justin Stoltzfus is a freelance writer covering technology and business solutions at Techopedia and Business Finance Store and Ringio’s blog, focusing on emerging trends in IT services.