Business Telephone System

A business telephone system is perfect for companies that need to route many inbound and outbound calls using VoIP.

A VoIP business phone system is a telecommunications tool that manages incoming and outgoing calls over the Internet. An IP business phone system is tailored to serve the organizational and commercial needs of companies, which need to handle large volumes of calls from various locations.

Compared to a standard phone system, a business one possesses commercially oriented qualities and features. Also, the price of a business system is higher than other types of IP phone systems due to its advanced features, high call quality, and ability to manage large call volume.

Business Telephone Features

A business phone system should offer a variety of features. Some of the most important are hold/resume function, digital displays on equipment, and menu functions for installation and maintenance.

A VoIP business telephone usually includes PBX (Private Branch Exchange) functions to route internal and external calls to different extensions. The best business phone system also includes a user-friendly web-based system management tool, as well as a high-quality speakerphone capability for the conference call feature.

Features of a business phone system:

  • Multiple auto attendants
  • Caller ID
  • Call forwarding
  • Call blocking
  • Call hold
  • Call routing
  • Call transfer
  • Call conference
  • Call waiting
  • Do not disturb
  • Call logging
  • Call last
  • Sequential ring
  • Dial by name directory or extensions
  • Voicemail and voicemail-to-email
  • E911 service
  • Faxing
  • Find Me/Follow Me
  • Music on hold

Popular Business Phone System Features

The best business phone system will include:

  • Day and night mode
  • Visual waiting indicator
  • Group messaging
  • Mobile device integration
  • Outlook integration
  • Intercom
  • Call monitoring
  • Conference bridge
  • Multiple call trees

Components of a Business Telephone System

Depending on what you currently have installed at your business, a business telephone system is not that difficult to set up.

For businesses that are already connected to a single network, users only need to upgrade their existing traditional phone systems with software that is IP-capable (this process is called SIP trunking). Businesses with landline phones can replace analog phones with VoIP phones, connect their current phones with adapters that convert calls to digital, or install software to make them VoIP compatible.

Additionally, there are two types of VoIP business telephone systems. Hosted business phone systems do not use phone lines, work under one broadband connection for phone calls, or charge calls on a per-use basis.

On the other hand, many businesses choose a premise-based VoIP phone system. This type of business telephone system, also known as an IP PBX, do not have to use SIP trunking.

Benefits of a Business Telephone System

A business system is beneficial for organizations with multiple locations or employees who work remotely or travel.

For businesses who interact with different forms of remote collaboration, a business telephone is a cost-effective solution because these systems usually offer free local and long distance calls. There are low rates for international phone calls.

Employees who work remotely can receive voicemail through email and forward business calls to mobile and home office phones.

Costs of a Business Telephone System

Before selecting a business telephone system, consider expected savings against the following costs:

Initial software and hardware Troubleshooting and IT assistance costs Bundle options (includes phones, broadband, and digital cable) Advanced features

The cost of a business system is at least $15 per user. The most expensive kind of IP phone system can run in the high hundreds per user.

For instance, Vocalocity offers a service plan called Unlimited Extension, which costs $39.99 a month for one extension with no contract. This plan offers unlimited calls in the U.S. and Canada, in addition to the Vocalocity network. (For users, the price is only $29.99 per extension. You’re welcome.)

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