Hosted VoIP services reduce phone costs while offering features ideal for businesses. Learn how to compare hosted VoIP provider reviews and ratings so you can select the best hosted VoIP provider for your business.
VoIP hosted service providers store the PBX (Private Branch Exchange) system off-site, so businesses can enjoy all of the benefits of PBX features without having to deal with the costs, maintenance, and storage of on-site VoIP system with hardware.
PBX is a phone technology that allows businesses to have multiple extensions for their offices, call forwarding, automated directories, and other features that are ideal for businesses. Having a PBX VoIP system, as opposed to a traditional PBX system, reduces business costs significantly due to cheaper hardware and cost-effective means of transferring voice signals (the Internet).
Having a hosted PBX VoIP system lowers costs even more, since there is no need to purchase or set up PBX hardware, and there's no need to dedicate space for the hardware. The cost of maintenance is also eliminated because hosted VoIP providers are responsible for the upkeep of the PBX system, so there's no need to hire professionals for repairs or support.
In addition, hosted VoIP is a service, so it can be deducted as an operational expenditure, whereas the purchase of PBX hardware would fall under capital expenditures.
There are a number of hosted VoIP providers, and the services they offer vary. Determine which features you want and search hosted VoIP providers to see if they can provide you with the VoIP hosted services you need.
- Automated Directory
- Voicemail-to-email transfer
- Call Forwarding
- 3-Way Calling
- Remote Access
- Caller ID
- Call Waiting
- 411 Directory
- 911 Service
Once you have decided which hosted VoIP providers offer the services you want, review their ratings and compare so you can choose the best VoIP hosted service provider of the bunch.
You have a number of hosted VoIP providers to choose from, so pay attention to ratings, reviews, and complaints to ensure you select the hosted VoIP provider that will not just provide the proper service, but a hosted VoIP provider that will offer great service.
In order to eliminate bias and give you insight into customer experience and satisfaction (or dissatisfaction), My VoIP Provider has strict submission guidelines for VoIP reviews and ratings. You can be sure that the reviews and ratings provided are legitimate and honest, you just need to know what to look for:
- Verify VoIP Provider Offers Hosted VoIP
- Number of Reviews a Hosted VoIP Provider Has
- Specific Star Ratings
- Hosted VoIP Recommendations
Most people that use VoIP rely on VoIP hosted services, since it is more affordable, more convenient, and easy to integrate into business practices. Most of the VoIP providers listed do offer hosted VoIP services, but it's always good to verify before you fall in love with any single VoIP provider.
The longer a hosted VoIP provider has been in business, the more reviews they will have. Though newer VoIP providers may be just as good, it's easier to gauge a company's ability to provide good (or bad) hosted VoIP service when there are 100 reviews, as opposed to just one.
Individuals that rate hosted VoIP providers rate 5 different aspects of the hosted VoIP service:
- Sound Quality
- Customer Service
My VoIP Provider combines the individual ratings to provide one overall score for each hosted VoIP service provider, but you can also view specific ratings to ensure the provider is lauded for the one item you're most concerned with (like reliability).
Now reviewers have the option to "recommend" (or "not recommend") hosted VoIP service providers, giving you a better idea of how customers really feel about the company. Established VoIP providers may have skewed numbers because older reviews were not coupled with the option to "recommend" a provider.
Tell us how your hosted VoIP provider measures up. Did they meet or exceed your expectations? Search for your hosted VoIP provider and write a review, but we only accept one review per provider, so make your review count.
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