A business phone offers telecommunication solutions for your staff in the office or out in the field. From call routing to auto attendant, a business phone offers a variety of features to supplement your business needs.
A business phone is essential to the daily telecommunication functions of companies, organizations, and institutions. It is used to speak with clients, order inventory, and close deals — so you need a business phone system that is reliable, scalable, and user-friendly.
VoIP needs special phones that work with the Internet. Compared to a standard VoIP phone, a business IP phone offers higher quality audio to maximize productivity of conversations, whether through a handset, headset, or speakerphone. In addition, a business phone also possesses unified integration with mobile and computer devices, as well as an enhanced presence indicator to route calls.
A business phone does not work on its own. It requires a VoIP provider, a high speed Internet connection, and a phone set. A high-speed Internet connection is pretty much required because it provides high quality and more secure calls, which will not drop often.
Features of a Business Phone
Different phone business providers offer numerous phones that all do not have the same features. For example, if a business does not have high call volumes or phone usage, a business phone that is compact and less feature-rich than enterprise-class phones will be the best one for the company.
Standard features that a typical phone business provider offers:
- Multiple auto attendants
- Caller ID
- Call hold
- Call transfer
- Call conference
- Call waiting
- Do not disturb
- Call last
- Desk-to-desk calling
- Dial by name directory or extensions
- Voicemail and voicemail-to-email
- E911 service
- Find Me/Follow Me
- Music on hold
Types of Business Phones
From affordable, entry-level phones to ones with cordless handsets and attendant consoles, there are many types of phones that provide a variety of services, features, and technical support.
Conference Business Phones
A business phone for conference calls is the most expensive type of phone because of the enhanced clarity features built into the conference phone.
As a result, conference phones offer very high sound quality, microphone range, active noise control, and other features.
Even more, a conference phone can be customized, so additional microphones and speakers can be added. These may include include extended microphones, integrated room audio system, and podium microphones.
Prices can vary from as low as $25 for one used business phone or as high as $4,000 for a conference station.
For example, the Logitech BSP420 USB speakerphone costs $90. It is a standard conference phone that lets you use an integrated USB cord to make calls from your computer.
On the other hand, a Polycom CX5000 Unified Conference Station costs $3700. It uses Microsoft Office Live Meeting 2007 and Microsoft Office Communications Server 2007. This phone conference station offers a 360-degree panoramic view of the conference room and video that automatically tracks conversation flow.
Desktop Business Phone
Desktop business phones are the most common type of phones. A desktop phone offers the most built-in phone features, as they all include headsets, voicemail, call holding, call waiting, directory functions, multi-line capabilities, and other standard call features.
Desktop business phones cost between $90 and $400. $400 is about the approximate price of an executive phone that can take 4 calls at once.
A service provider offers this type of phone mostly for work calls, but it can be used for impromptu conferences, three-way calling, and other phone business. But the speaker isn't made for large conferences, so the call quality is not as high as a conference business phone.
Desktop phones are commonly offered as promotional items by VoIP service providers. A desktop business phone is the easiest type of the hardware phone to install, configure, and maintain.
Wireless Business Phone
A wireless phone is a cordless desktop phone with a remote handset or headset. This type of phone costs at least $9 and up. When you are in range of the base, you can make calls.
Wireless business phones can be used with Bluetooth, which can integrate more efficiently with call forwarding than the PBX setup.
Some wireless phones do not possess built-in features of desktop business phones, nor are they as easy to set up. But some users choose to utilize this type of phone anyway, as it provides a convenient mobile way to make phone calls.
A business softphone is software installed on a computer or smartphone that allows you to make VoIP calls. Softphones usually allow free local and long distance call and low rates for international calls.
Softphones are available for download online or from VoIP providers when you purchase a service plan. Softphones do require a headset to function when you already have a computer with a microphone and speakers.
Mobile Business Phone
A mobile phone is a cell phone or tablet used to conduct business telecommunication out of the office. Mobile phones allow you to organize phone calls, texts, and email when you are on the road or traveling.
There are many phone business applications that let you use the business VoIP provider service instead of your cellular carrier to save money.