Below you will find our concise list of FAQs for all things VoIP related.


Acronyms and Definitions

Check out a brief overview of the the most important VoIP and internet telephony related definitions, terms and acronyms.

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Can I use VoIP to replace my standard phone line entirely?

Yes, but a few factors have to be kept in mind when using VoIP as your exclusive phone line.

These include:

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How do I select a VoIP service provider?

There are various basic selection strategies to choose the best VoIP service provider tailored to your needs.

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If I have a VoIP or internet phone service, who can I call?

Depending upon your VoIP service, you might be limited only to other subscribers to the service, or you may be able to call any phone number, anywhere in the world. The call can be made to a local number, a mobile phone, to a long distance number, or an international number.

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Should Your Business Switch to VoIP?

You're at an internet café or at the airport and get an important business call--on your laptop. You're on the road and receive an urgent voice mail--in your e-mail inbox. Your business has a phone number with a New York area code--even though your office is in Texas.

Welcome to the world of VoIP. With a VoIP service, your phone calls travel over the internet as data, just as e-mail does. This type of service can dramatically lower your phone costs while increasing your productivity. It also provides a range useful features and capabilities that conventional phone technology just cannot offer.

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What are IP phones?

IP stands for Internet protocol. IP Phones allow the user to speak over IP networks such as the Internet or a company intranet. Other common terms for IP Phones could be VoIP Phone, Internet Phone, Web Phone etc.

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What are the advantages of using VoIP services?

There are several advantages using Voice over IP (VoIP), including the availability of advanced features that standard telephone systems are not capable of and the ability to have a phone number usually associated with a particular local area anywhere in the world.

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What are virtual or hosted PBX systems?

Conventionally, the mention of the words ‘PBX phone systems’ brings about an image of expensive equipment, miles of entangled wires, and complex connections. For a large corporation having large number of employees, managing the PBX system requires lot of expertise.

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What do I need in order to be able to use “broadband” or “PC-to-Phone” VoIP service in my home?

Obviously, the minimum requirement to use VoIP is a connection to the internet. If your connection to the internet is through a standard dial-up modem, you will also need a computer to access the internet.

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What is an analog telephone adaptor and how does it work?

An analog telephone adapter (ATA) provides an interface that allows you to use a standard telephone to communicate over an IP network such as the Internet.

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What is Voice over IP?

Voice over IP (VoIP) is a technology that allows voice traffic to be transmitted over a data network, such as the public internet.

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What's the minimum internet connection speed I need to use VoIP?

For the best call clarity, the minimum speed for VoIP phone calls is between 90 kbps (kilobits per second) to 156 kbps at the other end of the VoIP speed spectrum.

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