Untrustworthy provider

Average: 2 (1 vote)

Would Not Recommend to a friend.

Untrustworthy provider

Posted on: January 24th, 2018 by pbxmaster

We have been working with IDT for over 1 year now. They tout having 4 route divisions. However despite this, the level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scense. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

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