Phone calls reached to total strangers (and got charged for them), credit refund made to already closed Master Card
Posted on: January 3rd, 2018 by aki james
I used a Rebtel number in Dec, and reached to total strangers. I tried 3 times and got the same results, was charged for these malfunctioned phone calls. I promptly cancelled my Rebtel account, which still had $24 credit left. My account had two Master Cards in it one of them was closed/cancelled, one was active/current. Rebtel began charging the current/active card in March, when I made the switch. However, my $24 credit was refunded to my already cancelled credit card, which I had no access to it. I went back andamp; force with numerous Rebtel reps, they all repeated the same thing too bad, we cant help you, you got to work with your bank, as shown below: Hi Aki, We love to assist your concerned but it's already beyond our control the best thing you can do is to contact your bank to resolve this matter. Thank you for your understanding and cooperation. Best Regards, Customer Team If you are canceling a Rebtel account, make sure use up all credit because, if you have multiple credit cards loaded in your account, you have no guarantee they will refund your credit to your most current card. Nobody at Rebtel bothers to check which card is the most recently used if your refund was sent to your closed/cancelled credit card, all you will get is, too bad! Good luck with your bank!!! with their friendly customer reps. Ugh!
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