Provider Summary
Fonality is a full-service business communications provider. They offer solutions in the form of business phone systems, unified communications, and cloud-hosted services.Their award-winning solutions address the needs of today's businesses through a number of included features, tools, and unified communications options. And with flexible deployment, a high retention rate, and cost-effective plans, Fonality delivers a solid option for companies seeking business phone service.
Editorial Review
Trusted by more than 300,000 users, Fonality offers reliable and affordable phone solutions for businesses of every size and industry. Their VoIP phone service and phone systems are bundled with their Unified Communications (UC) software, providing organizations a complete business communications solution that lets them sell, provide service, and communicate with ease.
Packed with Powerful Features
Fonality’s business phone solutions are not only affordable and reliable, they’re also packed with powerful features not found with traditional analog business phones. These include functionalities for trouble-free phone administration (Auto-Attendant, Online Admin Portal, and Call Records and History), efficient call management (Personalized Call Routing, Voicemail Management & Transcription, and Click to Dial), and support for a distributed workforce (Mobile Device Integration, Multiple Location Integration, and Offsite Desk Phone and Softphone Support). Features and prices vary for each of their packages: Essentials, Professional, and Ultimate.
Website
http://www.fonality.com/Essentials
The Essentials plan is a great phone solution for all business sizes. It includes unlimited calls, over 100 additional phone features, unlimited basic queues and auto attendant.
This plan is available in the following countries: United StatesPlan Pricing & basic Information
- Regular Price: $19.99
- Minutes: Unlimited
- N/A
- Long Distance: Unlimited
- International: Unlimited
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
- Area Code Selection
- Local Number Port
- Number Port
- Toll-Free Number
- Virtual Numbers
Equipment Options
- SIP/BYOD
- Phone Credit
- IP Phone For Sale
- ATA For Sale
Equipment Options
- Auto Attendant
- Call Conferencing
- Call Forwarding
- Call Hold
- Redialing
- Voicemail
Professional
The Professional plan includes all Essentials features plus our award-winning HUD Mobile App, HUD UC Software, Daily Email Reports and On-Demand Recording. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant.
This plan is available in the following countries: United StatesPlan Pricing & basic Information
- Regular Price: $24.99
- Minutes: Unlimited
- N/A
- Long Distance: Unlimited
- International: Unlimited
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
- Area Code Selection
- Local Number Port
- Number Port
- Toll-Free Number
- Virtual Numbers
Equipment Options
- SIP/BYOD
- Phone Credit
- IP Phone For Sale
- ATA For Sale
Equipment Options
- 3-way-calling
- Account Management
- Address Book
- Attendant Console
- Auto Attendant
- Auto Forwarding
- Barge-in
- Call Blocking
- Call Center
- Call Conferencing
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Distinctive Ring
- Diversion Inhibitor
- Do Not Disturb
- E911
- Enhanced Voicemail
- Extensions
- Find Me/Follow Me
- Hook Flash
- Hunt Groups
- International Blocking
- Multi-Ring
- Music on Hold
- Outlook
- PC to Phone Calls
- Professional Greeting
- Redialing
- Remote Office
- Speed Dialing
- Voicemail
- Voicemail to Email
Ultimate
The Ultimate plan includes all Professional features plus voicemail transcription, video collaboration, advanced queues, real-time metrics and graphical reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant, HUD UC software, HUD Mobile app, On-Demand Recording, Daily Email Reports.
This plan is available in the following countries: United StatesPlan Pricing & basic Information
- Regular Price: $34.99
- Minutes: Unlimited
- N/A
- Long Distance: Unlimited
- International: Unlimited
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
- Area Code Selection
- Local Number Port
- Number Port
- Toll-Free Number
- Virtual Numbers
Equipment Options
- SIP/BYOD
- Phone Credit
- IP Phone For Sale
- ATA For Sale
Equipment Options
- 3-way-calling
- Account Management
- Address Book
- Attendant Console
- Auto Attendant
- Auto Forwarding
- Barge-in
- Call Blocking
- Call Center
- Call Conferencing
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Distinctive Ring
- Diversion Inhibitor
- Do Not Disturb
- E911
- Enhanced Voicemail
- Extensions
- Find Me/Follow Me
- Hook Flash
- Hunt Groups
- International Blocking
- Multi-Ring
- Music on Hold
- Outlook
- PC to Phone Calls
- Professional Greeting
- Redialing
- Remote Office
- Speed Dialing
- Voicemail
- Voicemail to Email
Disclaimer - Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
User Reviews for Fonality
Average user reviews
Based on 58 Reviews
Overall
3.5
Customer Service
3.2
Sound Quality
3.8
Price
3.65
Features
3.7
Customer Service:
1
Sound Quality:
2
Price:
2
Features:
3
Overall:
1
Would Not Recommend to a friend.
Terrible customer service, overpriced for features needed for tiny office
Posted on: May 15th, 2020 by newphoneserviceinAtlanta
I joined a small office that had this phone service. It was fine until NetFortris took over and then everything went downhill. Customer service is incredibly slow. I inquired about issues sending and receiving faxes about a year ago and their response was that we were sending them wrong (we had their instructions and nothing had changed). After weeks, they finally admitted there was a component issue. We couldn't send or receive faxes for over a month. We are currently trying to cancel. Our sub-tenant asked us to cancel their lines and I submitted a request for that - it took NetFortris 12 days to respond to that. We were then able to decide on a new MUCH cheaper phone system with a competitor, and they would not even submit the cancellation until the phones were returned. Well, that's fine, but I've now been waiting 8 days for them to tell me where to send them and issue an RMA. I pointed out to them that since our numbers were ported and phones unplugged, there was no reason to bill us because dragging their feet obviously benefited them - the longer they wait to process the request, process the RMA, and process the cancellation means the longer they can bill us! The system is also complicated as hell. For a small business, we don't have a tech person who can spend time routing and figuring out their system. We moved to Ooma and it was super simple to set up in a fraction of the time. We are also paying less than half what we had been.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Not Recommend to a friend.
Fonality is not the kind of phone provider you want to hire
Posted on: February 17th, 2020 by jbecker4
Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLFs problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phones was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to have the phone shipped back to me at cost to them. The primary reason I cancelled my service with Fonality/Netfortis was cost. Our firm was their customer for over four (4) years and when I compared costs, I discovered that not only had the cost of this service declined over that period, but their new customers were paying significantly less than we were. When I inquired of my account representative if they could do something to bring my firm in line with what others in the industry were charging or what they charged new customers, I was told that if I were to go out and get a quote for a comparable service and submit it to them and they agreed that it was comparable, they would match that price. If I did not want to do that work, then they would give me a minimal price reduction but lock me into a long-term contract. I found both of these options unsatisfactory. I did the research they suggested, found a different service provider with more features than Fonality/Netfortis and at a significantly lower cost. I then switched my service to this provider and have been happy. Overall, I am not happy with my service with Fonality/Netfortis and I will not recommend them to anyone.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Not Recommend to a friend.
Absolutely terrible! I need a lawyer to get out of a 12 month contract I signed 5 years ago
Posted on: March 26th, 2019 by Cableson
Absolutely terrible customer service. I have been trying to cancel my 12 month contract that came with free equipment for 20 months. The customer service has been misinforming my staff, saying we signed a five year contract. We have been using another provider for 20 months and are unable to cancel. Terrible service! It wasn't until I pulled up my contract that they agreed to cancel. After agreeing to cancel they have once again billed me saying that the contract cannot be cancelled because I have to send the old equipment back. Now I have to pay for that.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Not Recommend to a friend.
Don't use them!
Posted on: February 28th, 2019 by apisani
I had them for two years and cancelled prior to my renewal for service issues and features I could get with a new provider that they didn't offer and they claimed I didn't cancel with more than a 30 days notice and they sued me for $11,000 for the next year's serivce.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
3
Features:
1
Overall:
1
Would Not Recommend to a friend.
So glad we switched carriers and regret not switching sooner
Posted on: November 6th, 2018 by balva11
I was with this company for years. Because at the time VOIP phone carriers did not have the best reputation overall, I never bothered to shop until an unethical behavior surfaced. During a phone call with one of their reps, he identified for me that I was being charged for a phone that I never ordered or received for about 2-3 years. Their invoices are not the easiest to read anymore since it has a bunch of model and ID numbers etc.... Once I addresses this concern, which I was convinced that it would be refunded since I never ordered this phone and company errors occur all of the time, they decided to throw at me the 30 day terms and conditions story. That should apply for those who ordered a phone, but not when phones are added to an account without knowing. The monthly amount for that phone was not much, but adding it for the time period it was over 200 dollars. This issue was escalated and still they would not budge to work or retain my business. Everyone agreed with me that I wanted a refund, but they said that a phone was mailed out. Once I inquired of who was the signer, it was not even someone from my office. Who knows if they added this phone to my account but requested by another customer of theirs. Even with all of that proof, nothing was done. Then I reached out to the Facebook chat and a lady by the name of Keisha (Director of Marketing) responded that my concern would be shared with the CEO of the company. How they wanted to help me resolve my issue. After I provided her my e-mail address to begin that process 2 weeks went by and nothing ever happened. I reached out again to her and she apologized for no one to contact me etc..., but again no solution to retain. I have returned all the phones and my account is paid up-to-date, I keep e-mailing the RMA department with a request to update me on the next steps to close my account. No responses!! I just left their manager a message and hopefully she will end this nightmare for me. Clients can leave companies and return in the future, but this client will never return and will make sure that I will never refer any new prospects to this company again. Not sure what the story was with Fonality changing to NetFortris, but Netfortris has been worse. I am thrilled with my new carrier and always address all of my questions. Good luck ever signing up with this company.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Not Recommend to a friend.
Fonality - 0 star review
Posted on: January 29th, 2018 by NikK
This company deserves a 0 star review. Their service and customer service are terrible. Their mobile technology and mobile app are terrible. I was never notified of my renewal in advance and when I tried to cancel the service it was a week long process that ended with threat of a $5600 termination fee (over 10 times the annual cost of service excluding taxes). Now they have auto-renewed my service for another year. I tried to contact their billing department today and was sent to voicemail. They must be using another provider because the voicemail attendant seemed to work. Avoid using this company at all cost. DO NOT USE FONALITY!
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Not Recommend to a friend.
Fonality poor service and shady contracts
Posted on: January 16th, 2018 by Overall Capital
These folks provided mediocre service and then stuck us with an auto-renew contract from 5 years prior. Very poor form. Comcast is less than 50% or the price with no BS or quality issues.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.6
Would Recommend to a friend.
Love surprising our customers! - Fonality
Posted on: November 24th, 2014 by allstate59224
I love to surprise a customer greeting them by name when they call. Even when they know it is a caller id type thing they do feel special and singled out. When I can look over their account and refresh myself with their account details it makes all the difference when speaking to them. That personalized service is a great tool to create a long lasting business relationship
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
3
Overall:
1.4
Would Not Recommend to a friend.
Not a viable system for business use - Fonality
Posted on: November 20th, 2014 by adriandewey
On paper the system looked good which is why we signed up. However, we found Fonality extremely unreliable with call quality and the use of the software. On a normal day we had dropped calls and poor sound quality. We frequently couldn't log into the HUD. We spent over 3 hours on the phone on a number of occasions trying to resolve, what seemed basic problems, with no success. After canceling the service the company continued to charge our credit card. Extremely poor experience with this company
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
5
Price:
4
Features:
4
Overall:
4
Would Recommend to a friend.
Almost 4 years - Fonality
Posted on: October 23rd, 2014 by CTS
In the time that we have had Fonality, it has been very reliable. There has been a few instances where it has been inaccessible, but support was quick to fix it. Dealing with support has been OK. I am not a fan of non-US based tech support. I think we need to create as many jobs as possible in the US. That being said, at least they are usually quick at resolving issues. One persistent issue with our HUD not launching on a specific ISP had to be resolved by me. We had to use an alternate DNS server. Other than that, the HUD has been great for maintaining a view of our queues.
Outages are rare and audio quality has been good. The flexibility of using a desk phone, your cell, or a soft phone has been a plus. No onsite hardware to maintain our VOIP is another benefit
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8
Would Recommend to a friend.
Fonality Customer for 7 years
Posted on: October 2nd, 2014 by gflemg
We have been with Fonality since 2007. The initial installation and set-up was relatively painless. Their phone support is excellent at all times of the day. We seldom need to call for support as the system is very reliable.
I would recommend Fonality to any business that has a small or no I.T. department or any company that wishes to reduce the time it takes to manager their phone system
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8
Would Recommend to a friend.
Fonality Is The Final Answer
Posted on: September 11th, 2014 by rmkeppel
I own/operate an independent insurance agency and rely heavily on our phone service/system. I have been using Fonality for over 3 years now and couldn't be happier with my decision. Prior to choosing Fonality, I was using a hosted PBX system that was incredibly robust, but outdated and running on an NT Server. When I looked into upgrading the server and software, the price for my small business was over $20K, which was way out of my budget for a 4 person office! This is when I decided to go on the hunt for a VoIP Solution. I called many 3rd Party Phone Vendors and heard all the war stories about VoIP... The Instability, The Poor Voice Quality, The Inability To Guarantee QoS over public internets, etc... Thankfully, I did my own research, tested 10+ Companies/Products, and made the wise choice to go with Fonality VoIP. Not that VoIP can't have it's issues, but in my opinion, most of what I heard were merely scare tactics in an effort to get me to buy extremely expensive hosted solutions. Needless to say.... I've had a hiccup or two along the way, but I've never looked back! The VoIP Features and Value, far outweigh the few hiccups I've had!!
Again, I actually demo'd 10+ systems prior to selecting Fonality.... And Pound-For-Pound, none of their competitors could touch their Robust amount of Features and their Overall Value!!
I am one happy Fonality/VoIP customer
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.4
Would Recommend to a friend.
Great businesses with strong IT Fonality
Posted on: July 18th, 2013 by chipk77
I had some experience with Asterisk at a previous job as well as Avaya. When it came time for our legacy digital phone system to be replaced, we looked at several, including big names like Cisco, Avaya, and others not quite as large, like Mitel. Price point for Fonality was ridiculously low compared to others, even with redundant hardware. Installation team was great (Ricoh USA, who is their primary reseller now). One of the only major problems I can report is with occasional dropped calls. Others who have complained about reliability and service probably brought many of their problems on themselves by trying to save a buck with SIP trunking or a cut rate telco provider. Do you really want your phones going over your Internet? Unless you live in a big metro area and have rock-solid Internet that never goes down, never has any speed issues, and you have a strong networking team able to implement QoS, etc., do not use SIP. These people who use SIP and blame Fonality are barking up the wrong tree.
Finally, the only reason I gave "Reliability" a 4 instead of a 5 is that we had occasionally memory leak issues. You can't expect much less from something that relies heavily on Java. We upped the memory and would reboot about once a month off-hours, but the problem was fixed with an update eventually (updates / upgrades included with maintenance)
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
5
Price:
2
Features:
1
Overall:
2.2
Would Not Recommend to a friend.
Fonality is not good
Posted on: June 11th, 2013 by Brian2
Fonality has been a disappointment since the massive purchase years ago. Several of the promised features never came to fruition. The customer service is way too slow and the people who do answer the phone are rude
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
4
Price:
4
Features:
3
Overall:
3.2
Would Not Recommend to a friend.
Fonality seems like a smaller firm that's trying to do big things ....
Posted on: April 20th, 2013 by kingtj
Honestly, if you're a company with a good, reliable standard PBX system and you're thinking of making the move to VoIP primarily to save money? I'd recommend you think long and hard before switching. As an I.T. professional with 20+ years of experience, I've heard so much hype and pressure applied to move everyone to VoIP. "It's the future!", they all say, and they tout the flexibility and features, plus the claimed cost savings.
Well, you get what you pay for with this stuff. Our company runs both Fonality and a regular PBX using a dedicated T1 circuit in tandem right now. Fonality certainly winds up costing less, and that's ultimately why we'll likely end up 100% moved over to it, within the next year or two.
Unfortunately, we have far more issues with calls not completing correctly and calls dropping than we ever have on the regular PBX system. I'd say at least twice a day, in our small office, someone complains they dialed an extension and heard only strange noises or clicks on their end of the line (even if it rang on the other end). Fonality generally likes to write this off as "bandwidth issues" when questioned about it, yet we're on a 50mbit cable modem connection that consistently checks out as giving us at least what we pay for in upload/download speeds.
Fonality's HUD software is another regular source of frustration. Because it really makes such things as multi-party conferencing easier, as well as giving a visual phone directory that lets you view at a glance if someone is actually in a call, people tend to rely on it as though their phone wasn't usable without it. Unfortunately, it's far from being as reliable as the phone itself. For example, the Mac OS X version has a number of issues running properly right now if you're on the latest version of Java 7. And I've regularly had problems with users of the Windows version where the software just quits launching. You click on it and it acts like it's going to run for maybe 2-3 seconds and closes down. A full uninstall and reinstall doesn't fix it. (Not even sure what causes this, although I'm starting to guess it may be related to people with multiple monitor setups with portable computers. If they have the HUD running on a 2nd. or 3rd. display and then sleep or shut down the laptop and take it someplace -- using it where the extra displays aren't attached, it may get the HUD software confused?)
And as others have noted, tech. support is spotty at best. We've occasionally had problems where settings we made to our configuration were lost or reverted to older ones after the Fonality server required a reboot to fix an outage or other issues. We eventually found out Fonality synchronizes those settings with other servers in multiple geographic regions and sometimes, that synchronization seems to fail on their end (often not even getting noticed for weeks at a time, until someone calls in with an issue of lost settings like we've had). I've put in tickets that didn't even get a reply for 24 hours or more, followed by a brief and unacceptable answer. The only good resolution came about with phone calls to high up heads of divisions within Fonality, who'd wind up apologizing to us and getting things fixed very quickly (until the next issue).
All in all, I like a lot of the functionality Fonality tries to offer and the pricing is good. But I can't really recommend them to companies who rely a lot on their telephones and use a lot of the advanced features (conference bridges especially). It will result in a lot of frustration, especially with salespeople trying to do business by phone all day long
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
1
Price:
4
Features:
3
Overall:
2.2
Would Not Recommend to a friend.
Fonality Service
Posted on: March 8th, 2013 by nbhatia
we have had their service for over a yr, its very unreliable, drops calls, call clarity is horrible. their servers go down at least once/twice a month sometimes for several hours during which your entire phone service is down
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
4
Features:
4
Overall:
4.4
Would Recommend to a friend.
Great, responsive customer care
Posted on: December 31st, 2012 by brettdicus
It took my company a while to figure out our exact needs. Our rep Brian worked with us very closely to figure out our exact needs. Now, we have a very reliable hosted service. We add and remove products as needed with ease. Our users are very happy with the service
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8
Would Recommend to a friend.
Amazing Features
Posted on: December 27th, 2012 by logicmate
The Fonality system has amazing features, with a hybrid setup you get the best of both worlds. The support team is fast and always available to help answer any question you have or help you to setup/configure
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
The Best of The Best
Posted on: December 19th, 2012 by JDCameron1088
Fonality is the best, I would recommend it to anyone, especially business owners! I don't know what I would do without a quality service provider like Fonality to help my business grow. It is great companies like this that help small business thrive in our country today. Thanks Fonality!!
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Fonality Review
Posted on: December 19th, 2012 by anthony1012
my salesman was great. he has knowledge of the product and walked me through everything so i knew what to expect. customer service is excellent as well. you get a lot for a littl
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
3
Price:
3
Features:
3
Overall:
3.4
Would Recommend to a friend.
Fonality
Posted on: December 7th, 2012 by cmundy
I've been hesitant about moving from hard lines to voip service and so far have been pleased with the features and service. We have had some technical challenges but overall experience has been good
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
3
Features:
4
Overall:
3.2
Would Not Recommend to a friend.
Terrible technical support
Posted on: October 17th, 2012 by ykoles
We use Fonality for over two years now. It has a decent user and management interface and a lot of nice features. Unfortunately, their technical support slowly migrated from not so good to absolutely terrible. I've been on hold for over 40 minutes (and gave up), web interface for submitting trouble tickets doesn't work; e-mails are not responded and tickets not resolved for weeks (and sometimes are completely forgotten).
One of the reasons we choose Fonality was technical support. Unfortunately I'm considering a different system now, ONLY because of their (non-existing) technical support
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Not Recommend to a friend.
Good local, terrible international calling
Posted on: September 29th, 2012 by vivit
When talking with the sales agents before moving to Fonality we told them international calling is so important to us. I was a deal breaker and they said their international calling is so good.
I put one star in all so you can see this review and be aware of what Fonality is doing to us.
After signing up in 1/1/2011 international calling was working good for a few months but then it started failing. They said nothing was wrong and we spended 4 months showing them it was wrong. We needed to make tons of calls and to build detailed emails showing the exact timing for each call, so they belive us there is problems. They did something and the international calling worked good for a while, but in middle 2012 again the international calling issues came again now worst. Intermitent conexion issues, dropped calls and now 1 way audio with specific carriers in the other countries.
It has been months waiting them to fix it and this time their answer was:
"I got a response from NOC and we've determined that they basically don't have enough bandwidth for those countries and that's why this issue is intermittently happening. What I suggest though in order for you to be able make those calls successfully is to switch to a hybrid-hosted solution."
We got BOGO what means second year for free and we are still in the that second year. Now they are forcing us to switch to a hybrid-hosted solution what is more expensive, BEFORE OUR FREE 2nd YEAR ENDS.
This is a dirt play to offer BOGO and then in the 2nd year to make the system fail in order to make the customer to buy a more exensive system.
We do not recomend Fonality, be so carefull when they offer BOGO or anything free because they are gonna make you pay using dirt ways.
We are looking an alternative and leaving Fonality because of this
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
snappytax
Posted on: August 30th, 2012 by snappytax
I really love this company. The service is great, and service is great. Excellent features that enhance my business presence. They do a great jo
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.6
Would Recommend to a friend.
Fonality Business Voip and PBX Solution
Posted on: August 30th, 2012 by davel
Fonality worked with me and my company to provide 22 voip lines and a full-featured pbx. No up-front costs, not difficult hardware to setup. They worked with us to set up our full-featured pbx and train us on its use
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Best VOIP setup experience
Posted on: August 14th, 2012 by baymoreno
From the sales person to the final training and implementation department, Fonality has truly been outstanding so far. Their system is by far the best on the market. We were a little hesitant and scared about the change but everything went surprisingly very smooth. We look forward to using the system now
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
2
Features:
2
Overall:
2
Would Not Recommend to a friend.
What did we sign up for
Posted on: July 3rd, 2012 by Bruce Hall
The sales guys promise the moon and then once you sign up they don't deliver. They don't return calls even when you want to BUY more services. It took nearly a week to find out we have to pay extra for softfon usage then when we wanted to buy them it took them several days to get us up. We lost the ability to work from home while this went on. There seems to be no sense of urgency to get us back up. We had our $100 an hour IT guys scheduled for a teleconference with their sales guy and the sales guy's cell phone battery expired 10 minutes into the call and we sat around on hold for 15 minutes while he found another phone (this should have been a sign of what we were getting into). The sales guy did not inform us of many 'little things' like we have to dial an area code for local calls...their billing dept opens at 9 pacific time (how do the east coasters deal with this?)...each caller ID is different and we want a company-wide id. I seldom write reviews but after being down for 2 hours this morning and their tech didn't call back in 15 minutes (his offer) on a cell I felt trapped and needed to ven
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.6
Would Recommend to a friend.
Fonality is a great, cloud based, full featured PBX solution
Posted on: June 28th, 2012 by aaron
Fonality has been great to deal with. They have been flexible when needed, and ultimately have dealt with all of our issues.
We run Fonality entirely 'in the cloud' via IP phones. This enables us to setup offices whenever, and wherever we need. All we need is an internet connection. Same goes for administration, it can all be done remotely (I am the primary admin and not local to 95% of the company)
I gave 4 stars to features because it's not as feature rich as some of it's significantly more expensive competitors (IE - Cisco). Perhaps the premised based system has more features
I also rated the CS 4 out of 5. Ultimately, every issue we've encountered has been resolved. However, sometimes it's been difficult to get the balling rolling. I'm attributing this to the fact they are growing in the online space, and perhaps need a few more front line folks
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Fonality is fantastic!
Posted on: June 28th, 2012 by dbridgewater
We have had the Fonality system for over a year now and have enjoyed the ease of use. Our previous phone system was unable to handle our company needs. My company has 20 offices in the state of Texas with 70 employees so we looked around at several to see who would fit us. We found Fonality fit all of our requirements. My company handles over 6000 calls a month and we record all incoming calls for quality assurance. We also use their system to keep track of all calls coming to our marketing numbers. Makes it easy for us to see what marketing is working or not working. I have used their technical support and customer service several times in the past year without any issues. I find their people know their jobs and know the system very well. There is even a website that you can go to for help instead of calling in for technical support. I highly recommend Fonality for anyone needing a reliable, very affordable phone system
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Fonality: Excellent
Posted on: June 26th, 2012 by YourITDepartment
I run a local IT service company. I recommended Fonality to my largest client, who was not only faced with a huge monthly phone bill from CenturyLink, but was faced with having to replace their 15-year-old phone system. They were looking at having to shell out $50k+ for the new system. I introduced them to Fonality, and they not only saved $50k, but dropped their monthly phone bill from ~$2,000 to $600. The employees are not geeks, but they took to the new phone system like fish to water. They have been using the system for over a month and we are getting ready to port the phone numbers over from the old system to the new Fonality system. Fonality's customer service and support has been very good, from day one. I highly recommend Fonality to any business looking for a quick, easy, and affordable phone system
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Saved my business from losing money
Posted on: June 21st, 2012 by VoipReview Staff
I went from 3 analog lines with Hawaiian Telecom that couldn't even handle call-waiting without extra fees to a flat-rate service with Fonality that has features which costs hundreds if not thousands per month from Hawaiian Telecom, AND included phones, AND "anywhere access" to my cloud interface...
I can't even begin to explain how huge this was for my business. It has saved us money because we can juggle calls that we couldn't before - and I can receive calls forwarded to my cell phone automatically with FindMe so I don't miss business.
The system has been running smoothly for over a year, and we have not had one single problem with service or support
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
3
Price:
5
Features:
5
Overall:
4.2
Would Recommend to a friend.
Set it up then leave it
Posted on: June 21st, 2012 by chadwick
Our service has been reliable, I don't think it has ever gone out. There is a lot of call routing control, and many la carte options which helps us keep costs down. We offer receptionist services to our customers with relatively high call volumes. Fonality's system has been perfect for us.
We did have some EXTREMELY frustrating difficulties when getting setup with Fonality, however it was very nice that I could call support at any time. I made my frustrations known to customer support and they got my issues resolved. We've recommend Fonality to others who seemed to have a better time setting up. I've experienced a fair amount of "misunderstandings" both with sales and support. When it comes to support I've taken a "if it's not broken, don't fix it" approach. For sales, I found a reliable sales rep (Justin, extension 6436) who understands what we need and delivers it to us.
We've worked with RingCentral, Grasshopper, Phone.com, Google voice, Skype, and others. Overall, I recommend Fonality
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.2
Would Recommend to a friend.
Good Customer Service and Overall Satisfaction
Posted on: June 20th, 2012 by Kevin Rooney
We were able to negotiate a great deal with Fonality on the solution we needed. It was crucial to integrate with SugarCRM, which is possible through Fonality; one of the reasons we went with a more expensive alternative to our previous provider. The phones were delivered quickly and we have distributed them between our domestic and international offices with full functionality. As a business phone solution, Fonality has not let us down and has provided the service we require for the best price we could have hoped for
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.4
Would Recommend to a friend.
New Fonality Customer - so far, so good
Posted on: June 20th, 2012 by RTM
We are a rapidly growing startup with offices in multiple cities. After much research on various phone systems, I decided on Fonality for our business, primarily due to the recommendation we got from another of their customers. We are still a new customer, but have been pleased so far. Our salesperson was very helpful and knowledgeable, and the training session provided to our end users was a nice addition. We are a mixed Mac / PC environment, and the ability to use the HUD client on both types of computers has been very important. I would still consider us to be in the early stages of use, and we haven't gotten as deep into the Fonality system as we eventually will, but our early results have been very positive, and this is a service I would recommend to any company interested in a VOIP solution
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Great Service!
Posted on: June 19th, 2012 by kristinepassons
Fonality has been great for my office needs. It is reliable and the sound quality is amazing. The few incidents where I have needed assistance, the customer service has been helpful and quick. I would recommend Fonality to anyone looking for affordable and reliable phone servic
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Stable and trustworthy Telephony system for Call Centers
Posted on: June 19th, 2012 by hiroshiba
We have over 100 Fonality trixbox pro customers in Japan and they are all satisfied with the stability and good features of trixbox Pro system. They also choose Fonality trixbox Pro system because of the reasonable pricing. Fonality support is quick and very kind. We always appreciate their good support
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
3
Features:
1
Overall:
1.4
Would Not Recommend to a friend.
Fonality user for over six years. Recently went real bad
Posted on: June 19th, 2012 by TC
Fonality user for over 6 years, initially on their hybrid system where we hosted a server, made changes to their server which in turn pushed those changes back to our server in house. Never had any issues. Customer service was great and was all here in the US. About eight months ago switched to their hosted service. From day one it has been a complete nightmare. Nothing but constant dropped calls, users showing on the phone in the queue when they weren't, complete system shutdowns and customers stuck in the queue with no phones ringing. You call their customer service (now in the Philippines) and get no where. They constantly go back to the router and try to blame your router or your connection. Guess what? I had TWO Fonality server accounts in THREE different locations and tried THREE different routers. ALL experienced the same crappy, second rate service. We are so discouraged, so disappointed that I can't even explain how bad this is. I run my company and I have spent hours upon hours dealing with this. I threatened to cancel and they can care less. If you run a business I would advise you stay far clear of this system, it's a mess. We are in the process of trying a new hosted PBX system. Hopefully this one will work out
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
3
Features:
2
Overall:
2.2
Would Not Recommend to a friend.
Fonality are the Worst
Posted on: June 15th, 2012 by martinvarley
Fonality are basically a marketing business that sell you on a dream of hassle free service and great features, they then take your money, ship you a box of stuff and its good luck from there.
We are an IT company so were happy that we had the resources on staff to self manage the server and configuration going forward, the challenge we have is that the server (they sold us) crashes, software hangs and when you call support, all they say is "try a reboot"
Now that might work if we did not pride ourselves on our customer support times, but taking the server down every few hours for 5 minutes at a time is clearly impossible to do.
One amusing anecdote is that while I am holding right now and have been for the last 27 minutes I finally got through to their office to be told that they can't transfer me to support as they are having trouble with their phone system...unbelieveable.
Last week, we ordered additional phones, they charged my company credit card and never delivered them because "we can't configure them as your server is down" Please save yourself from misery and do what I will now do and go for a real company as Fonality are a disgrace
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.2
Would Recommend to a friend.
Fonality: Very happy with it so far
Posted on: May 24th, 2012 by zytelnetworks
We purchased the hosted Fonality system for a client about 6 months ago and have been very happy with it so far. The HUD software is essential for their day to day operations as a sales organization. The server is hosted in Fonality's data centers, and we have yet to have anything close to a real outage. We have offices in five different states and the ability to simply plug your phone into a wall jack and you're completely connected in to the corporate phone system and simply install one program without the need for any specific onsite configuration makes this a no brainer. Call quality has been so good we havent had a second thought about it. The few weird quirks we have had are quickly addresses by support, the average wait time we have had is generally less than 30 seconds. The system also has more features than any other phone system that we looked at. If you need features and have to support a large amount of geographically separate users, Fonality is my recommendation
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8
Would Recommend to a friend.
Fonality: Good price/features
Posted on: May 23rd, 2012 by KenC
I bought my first Fonality system in late 2006 and it was up and running in early 2007. We picked it because we just didnt see anything else out there that had the features. We knew we were taking a chance on a fairly young company, but they did not disappoint. There were some minor installation issues, but their support was some of the best I have every experienced - a team of experienced guys that really seemed to like helping and fixing problems.
Over the past 5 years I have installed two more at other offices, and linked them to the HQ server. And I also provide support for another Fonality server at a very large church nearby.
I am very aware of the growing pains that Fonality has had over the past couple of years. They have built a support office in the Philippines and also moved some of their offices from Los Angeles to somewhere in Texas. Some of these changes were supposed to improve support and service, but they were late in coming and had a rough start. I have made my dissatisfaction known over this period and Fonality has been very receptive and have done a good job in communicating to me what they are doing to fix these issues. I do see some significant improvements. They know they have a lot of work to do to restore the trust from their customer base.
Regarding the system itself, I have had only one significant outage of the years on all the systems I manage. And Fonality support was able to restore service within the hour for that event.
The system has been quite reliable, and the biggest issues we have faced have been regarding better network management. We have a call center in the Philippines with 30 people and have had to make some changes in our bandwidth management and internet provider to achieve reliable results.
Users love the features, and how accessible these features are, mostly using the HUD interface. I train new users on the phone system and they usually are stunned at how intuitive and easy it is to understand and learn.
The control panel is sometimes slow to respond, but it has never kept me from getting things done.
All in all, I think Fonality is a good company, and they make a good product. I would (and have on several occasions) recommend Fonality to friends
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
2
Price:
2
Features:
4
Overall:
2.2
Would Not Recommend to a friend.
Fonality: Absolutely Awful Customer Service
Posted on: May 21st, 2012 by ChasWilliams
I orignially purchase the premise based system in 2007. I am a bit of a techy so for me it was easy to get the system up and running in a relative short period of time. I absouletly loved the system. However, in 2012 I noticed that I could no longer update the firmware of my system. I talked to tech support and they recommened that I switch to a hosted system. That was my entry into hell.andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
5
Price:
4
Features:
5
Overall:
3.2
Would Not Recommend to a friend.
Fonality: Daily Outages and Issues
Posted on: May 4th, 2012 by swander42
In the beginning we really liked Fonality, but same as with the reviews below, we are experiencing daily issues with service now. It is completely unrelaiable. The last few tickets we opened they requested that we restart our network...that is just not asuitable answer. We are dumping them for ring centra as soon as I can get the budget approved. Stay away from these guys. The second they get your money, they don't care about you
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
4
Price:
1
Features:
3
Overall:
2.2
Would Not Recommend to a friend.
Fonality: Do Not Recommend
Posted on: April 18th, 2012 by InvstCo
DO NOT RECOMMEND!
We signed up with Fonality about 4-5 months ago. I have had issues to deal with everyday! We were promised by Ricoh (the company that installed everything for us and were supposedly "experts") that the remote phones would work. We were told that we would be able to unplug a phone and take it whereever we wanted and it would work as if they were "right here in our main office". Having remote phone capability is the main reason we decided to go with VOIP and Fonality. The remote phones never worked. Then, Ricoh told us that we need to purchase a SonicWall to fix the remote phone issue. We spent $1600 on this SonicWall, and our remote phones are still not working. We recently had people move from one office into another (all within the same building) - now, their phones and HUD are not working. There is a new issue everyday. Literally. Another extension was working, now isn't for no reason. I'm actually on the hold with Fonality right now (for 41 minutes so far), while they attempt to correct the issue.
I will say that most...well...some of the reps are helpful. It typically takes at least 1-5 hours out of my day to get all of these issues corrected, but I don't alwayshang up angry. Sometimes they actually help.
Bottom line: I would stay away from Ricoh (the supposed experts) and Fonality. Both are way too pricey for the less than mediocre service and product that you receive!andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
3
Features:
3
Overall:
2.4
Would Not Recommend to a friend.
Fonality: We had to fix the problem ourselves
Posted on: March 14th, 2012 by Austin_Entrepreneur
I signed my business up for Fonality about six months ago, and the problems are still ongoing.
First it was the softphones. We set up our system with the router and dedicated VOIP bandwidth that Fonality recommended, got blazing fast internet, used their phones and had their techs walk us through installing the HUD. Still, for the first couple months we had problems with the phones taking 2-10min to dial out and the HUD consistently crashing, which was painful since we're trying to launch a call center. When we contacted their tech support it took us at least a dozen phone calls to get absolutely nowhere, but we kept pressing until we got someone on the line who claimed to be the head of the tech dept. After explaining our issues and going over the details of our system, he told us he'd get back to us, "...after I google it." So here we are, three months into starting our business and unable to hire anybody b/c our phones don't work.
Tech support never got back to us, we fixed the problem ourselves (turns out we're better at Googling things than an IT professional).
To compensate for the problems, Fonality agreed to let us slide on the monthly payments for the months that the service didn't work. Sounds good, right? Sure did. Then, several months later, without making prior contact aside from a "miscommunication" that told us our balance was covered, we get an email informing us that our latest charge didn't go through. We called in to fix the problem and were informed that we were being retro-actively charged for past months - months that we were told we were getting comped. Unfortunately we never received a written detail of what we were getting (or any other helpful correspondence), so they took us for all they could get. The only thing they did right was offer to cancel our contract, which does me no good b/c my business relies 100% on our phones. Needless to say I'm looking for another provider.
Cliff notes: Poor tech support, ripped us off hundreds of dollars without notice and chalked it up to a "miscommunication", were unwilling to bite the bullet on their numerous mistakes, even though they acknowledged them
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
3
Features:
1
Overall:
2.6
Would Not Recommend to a friend.
Fonality: Awful Support
Posted on: March 7th, 2012 by Tech120
Awful support. Does not have a approved firewall list . My company is going through HIPAA compliance and these clowns keep telling me which routers are approved. Amazing in this day and age you basically tell a client just keep buying firewalls, install them, when it messes up the phones, send it back and try again. REALLY?!?!andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
1
Features:
3
Overall:
1.8
Would Not Recommend to a friend.
Fonality: $3000 Annual Support Fee
Posted on: January 20th, 2012 by winston78
I have been in the communications / technology industry for 15 years and have an extensive background in telecommunications. I had a customer (school district) whos 3Com NBX had been hit by lightning and had to be replaced. This was in the fall of 2010. At that time, I was an Avaya dealer, but was looking for a different solution for my customers. I first heard of Fonality thru my Dell rep (I am also a Dell reseller/partner). I needed a solution quick since this customer was without a phone system. I called up Fonality and spoke with a sales rep who quoted me a system. The customer had their own analog trunks so we only needed the system and not any voice services. The total system cost plus 58 Polycom IP phones was around $30,000.00. I was NOT told up front that in order to configure your system, you must connect to Fonalitys Cloud and cannot connect directly to the local PBX server to config, nor was I told up front about the extremely expensive annual support. And if you do not pay for the annual support, youre screwed if you have a problem. I was under the impression we could pay per hour if we ever needed support after the 1st year of included support, but I was wrong. After the initial install, which was super slow due to the extremely slow response of Fonalitys Control Panel, we had several instances of not being able to make or receive calls. Again, this system was connected to the customers own local analog trunks and not hosted SIP trunks. So the problem each time was with the servers corrupted config files. And, each time, calling Fonalitys Tech Support was a joke. It would take a 30-45 minute hold each time or I would have to leave my name and number and wait for a call back. Finally, after about 3-4 months from the date of the install, the system seemed to stabilize. Then, when it came time for the annual support to renew, they automatically charged $ 3,100.00 to the same credit card that was used to purchase the system without any warning or email notification. Once that was reversed, they contacted me and basically told me that if I didnt pay for the annual support, I would be sorry. Well, finally today (1/20/2012), I was sorry. The system would not make or receive calls and when I logged into the control panel, I got an error that said your system cannot start due to an error in the Zapata.config or zaptel.config. And even though we bought and paid for the system, Fonality does NOT give you access to correct these kinds of issues yourself. These can only be corrected thru their tech support which we could not talk to unless we paid the $ 3,800.00 annual support (an additional $750 for a 1 time activation fee since we let the support lapse). To make an even longer story short, we paid them the $ 3,800.00, and then called their tech support which had it fixed in 2 minutes. I dont like the fact that Fonality forces you to pay for annual support even though we paid $ 30,000.00 for a phone system. I dont like their slow web control panel and I dont like their tech support. The customer (school district) is having me yank out the system this summer and replace it with an NEC
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
4
Price:
1
Features:
3
Overall:
2.6
Would Not Recommend to a friend.
Fonality: Won't Respond
Posted on: December 27th, 2011 by sgrady
When I signed up with the agent, the program sounded great. Once she had the contract she would not longer respond to any of my emails when I had installation problems which were many. On top of that she gave me a monthly quote figure of $125.00 per month and I just got my first bill and they had $50 per month worth of taxes and fees which she conveniently forgot to mention. Dont trust what they tell you. The service also continually drops calls. Boom Dead. I am going back to the phone company. Its actually cheaper
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Fonality: I got great service
Posted on: March 22nd, 2011 by sajohnston
I Got great service from all Reps and tech support I have dealt with. Our sale person Mike went above and beyond in customer service
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
3
Features:
1
Overall:
2
Would Not Recommend to a friend.
Review of Fonality: sound quality and price are decent, but...
Posted on: March 8th, 2011 by byrnebox
I have had several incidences where the support personal is unworkable. Currently they have come to the solution that the version of there software we have is not compatible with the stuff we are doing, such as the call routing. So it causes "wierd" problems, this means that the pbx has to go on a regular restart cycle every 15 days or so. This is stupid in my eyes, if we have a maintenance contract and your software is clearly broken fix it, if that means updating it well then that is what it means. Sorry you did not write good software to begin with. No official support for paging also means that if you have a problem good luck. There is serveral sip based providers out there right now that are doing sip based phone systems that are much better. Personally we are going the cudatell route.
The other big problem that I am haveing is new phones, we are in the process of expanding and when paying $250 per phone for one of the "base" model phones that is a little hard to sawollow already, that is ok, but the problem continues, we have gotten the last 2 orders of phones and they were not provisioned correctly, this means we have to go through this provisioning process ourselfs. We paid on top of the $250 a $45 per phone configuration fee, what was that for if you do not do anything?
Stick with a product that that manufacture actually will update as well as support, and a product that you can do auto phone provisioning and not have to order the phone from one manufacturer. The only other concderation is that the controll panel that is used is hosted by fonality it self. This is not a problem right now, but could be. What would happen if they went out of business or something, you have no way to manager your phone system. I do not know if with all the problems this company has I would trust them that much. I have already witnessed a few incedences where the controll panel is unaviable because some servers are down. Well I need to change things on my pbx, I guess it does not matter though cause I do not get to make the changes without the control panel which I can't get to because the servers are down. It seams like a bad idea to me for any company to rely on a different company this much. Other providers do not require this.
Just make sure you do your homework and you are really ok with the problems before going this route
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
5
Price:
4
Features:
1
Overall:
2.8
Would Not Recommend to a friend.
Fonality: sound quality is a huge step up for us
Posted on: September 3rd, 2010 by mdhunsche
We are a company of about 20 people based all across North America and have been fed up with our current VOiP provider so we made a change. I made sure to ask our sales rep explicitly if I could use their phone by plugging into an AirPort Express as I don't have a hardline where my desk is in my house. He told me I could. Upon installation not only could I not use my AirPort Express but their phones won't work with any Apple product (including the Time Capsul router). This would have been helpful to know up front.
After running out and buying a new router with QoS I still drop calls, we have other phones that are plugged into the router they sold us that don't work, the phones we were led to purchase are a pain to setup and our sales rep now doesn't seem to be able to return calls within 24 hrs.
The sound quality is a huge step up for us from our previous provider, that was a big plus. But not being able to really use the phones all the time is a huge downfall as it's kind of important
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Fonality: Reliable and Recommended
Posted on: March 24th, 2010 by RayRayT32
From our experience, Fonality works quite well with standard T1. Call bursting and accounting is nice as well as being able to write custom reports which is huge for us. It's so nice being with a company and not having the headaches that we had with the previous one. We have recommended Fonality to several other companies in our building. Haven't heard any complaints what-so-ever.andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Fonality Voip Provider Review
Posted on: March 19th, 2010 by R.Boyd
Our company is based in Michigan and provides call center ops with the Fonality Call Center PBXtra. We roughly average 2500 calls per day that are less than 2 minutes in duration and are processed with an average of 25 CSR on staff. We selected Fonality based on the small biz model and cost. We have recently expanded to the Fonality HP Server and only integrated the required T1 lines to the system. We doubled the CPU/RAM and increased our T1 cunt and added roll over capabilities.
The Fonality Support Team and Management have been available at all times. We would recommend Fonality to any business that is moving forward with expanding their operations and moving toward a fully supported VOIP solution
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Fonality: Excellent Quality, Incredible Savings
Posted on: March 13th, 2010 by migraves
My husband and I were a bit nervous before we decided to make the switch from our local telephone company to Voip. After doing so and seeing the savings that Fonality has brought to our small business, we kick ourselves for not doing this long ago! Since we switched, we have been extremely pleased with our service and the support that Fonality has given to us.
We have not experienced any problems what-so-ever with sound quality and highly recommend Fonality to anyone who is considering making the switch to Voip
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Fonality: piece of cake
Posted on: March 11th, 2010 by C.LebourII
I own a Fonality PBX and have approximately 110 phones. I have several Call Centers and many professional users in an office environment. Initial setup for the system was a piece of cake. The HUD Software works fantastic and is also customizable. My Fonality system was 50K less than one of the other companies that I was considering. If I had to do it all over again, I would choose Fonality, hands down! Any time that I have called their support line, they were knowledgeable and extremely helpful.
andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Fonality is the Solution for Us
Posted on: January 29th, 2010 by voipnewbie
We were reluctant to move our sales office to voip, but we felt we had to cut costs in this economy. We signed up completed our installation questionnaire for our phone set up and got our phones a couple days later. We plugged them in and they worked. It took about two weeks to get our main phone number ported to our new phones, but the calls continued to ring into our old phones until the moment that it got switched to our new phones. It was smooth and seamless
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Re: Fonality
Posted on: January 17th, 2010 by voipnewbie
Fonality Fa
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Re: Fonality
Posted on: January 15th, 2010 by busimessman
Fonality VoI
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
2
Price:
5
Features:
4
Overall:
3
Would Recommend to a friend.
Fonality: Mixed Bag
Posted on: August 6th, 2009 by 2wheelbikes
Mixed bag! You get what you pay for. We've had fonality for 4 years now. Have a bonded T1 connected to it along with land lines. Before I get into details, my single comment about fonallity is you get what you pay for! Cheap is never "cheap". I know this post is old, but surprised to see how many recent comments there have been. I'm also surprised to see the webiste fonalitsucks.com taken back by fonality. :-) That's unfortunate. there's nothing wrong with free speech. The only reason I came across this post was because, after having used a fonality PBX for 4 years, we came across another frustrating situation with them. And the most amazing thing is when we escalted it to the manager (Mike C - I only mention his last initial becuase there are many Mike's there) he felt that there was nothing wrong, when in actuality there obviously was! Keep in mind when we did purchased and installed our system, the now board members were the ones answering our phone calls and resolivng our issues. In any case, I have to say I'm EXREMELY surprised and dissapointed to still see some of these internal issues there. Mike seemed more interestd in covering his own but with someone in his dept, than acknoledging there was a problem. Low and behold when he found out it was also related to the sale dept, he said he would jump on it right away and make sure to push it up the chain of command to have that corrected. In the 4 years we've used their system, it's been truly some very frustating moments and some great moments of amazement that was built into this system. We've gone through 2 servers already that crashed and in situation like that, it's obvious they're still going through growing pains. I think we had the first server that crashed due to a HD and they didn't know what to do. And of course along with their growing pains, we feel it directly. And it can be VERY frustrating working these issues out with them, while their lower level techs are running around with their heads chopped off. Of course it takes a few hours of very frustrating, yelling and hair pulling, before it gets escalted to a level of compentency that can do anything. But it is more afforadable than antyhing on the market. Again, you get what you pay for
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Essentials
$19.99
The Essentials plan is a great phone solution for all business sizes. It includes unlimited...
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Professional
$24.99
The Professional plan includes all Essentials features plus our award-winning HUD Mobile App, ...
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Ultimate
$34.99
The Ultimate plan includes all Professional features plus voicemail transcription, video...
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- 3-way-calling
- 411
- Account Management
- Address Book
- Attendant Console
- Auto Attendant
- Auto Forwarding
- Barge-in
- Call Blocking
- Call Center
- Call Conferencing
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Distinctive Ring
- Diversion Inhibitor
- Do Not Disturb
- E911
- Enhanced Voicemail
- Extensions
- Find Me/Follow Me
- Hook Flash
- Hunt Groups
- International Blocking
- Multi-Ring
- Music on Hold
- Outlook
- PC to Phone Calls
- Professional Greeting
- Redialing
- Remote Office
- Speed Dialing
- Voicemail
- Voicemail to Email