Provider Summary
FREE YEAR!! of Unlimited Local & Long Distance to the US/Canada, and a Free second phone line with our $199 Annual Plan.
Plan Pricing & basic Information
- Minutes: Unlimited
- N/A
- Long Distance: N/A
- International: N/A
- Set-up Fee: 0.00
- Termination Fee: 0.00
Number Availability & Details
Equipment Options
Equipment Options
Disclaimer - Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
User Reviews for Details of ViaTalk
Average user reviews
Based on 11 Reviews
Overall
3.35
Customer Service
3.25
Sound Quality
3.2
Price
3.3
Features
4.2
Customer Service:
1
Sound Quality:
2
Price:
2
Features:
2
Overall:
1
Would Not Recommend to a friend.
Terrible Everything!
Posted on: September 10th, 2020 by Neozeus
I had this service for many years but as time passes and society moved away from "home" phone, I decided to discontinued the service sometimes in 2017. To be fair, up to that point Viatalk was decent. Price was affordable, reliability was fair and quality was acceptable. Customer service was slow when I asked to cancel. There was 1-2 weeks of back and forth before I thought I had cancelled the service. Fast forward to September of 2020 and I get the below from Viatalk: "While performing an internal audit it was discovered that your ViaTalk broadband phone account had never been completely terminated as we have not yet received our leased equipment. At this time we ask that our equipment be returned immediately." it took 3+ years for them to contact me asking for a piece of junk (Linksys PAP2 adapter) that's not even worth the cost of postage to send. They kindly offered to take $50 in exchange for me to keep the equipment. This just seems like a desperate move from a dying company trying to scrounge up any penny they could get their hands on to survive.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
2
Price:
1
Features:
3
Overall:
1
Would Not Recommend to a friend.
Viatalk Sucks
Posted on: January 14th, 2019 by Gmikaelyan
I signed up for viatalk service back in 2008 and after 7 years intonusing them it stopped working, then they sent me new equipment in 2015 and said the old equipment was bad. It worked for a few more years, and the quality was just not there, cancelled and moved to Ooma, they asked for their equipment back and even the faulty equipment - well, I didnt keep the faulty equipment for 3 more years, so at the time of cancellation, they charged me 50 for the adapter that costs less than 10. They wouldnt let me buy and send another adapter, and escalating to management did nothing. As far as the service goes, they invested nothing since 2008 in their service. I feel they are losing a lot of business and will not be around for long since they just need the last 50 dollars from an outgoing customers.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
4
Features:
2
Overall:
1
Would Not Recommend to a friend.
American Eagle
Posted on: January 12th, 2017 by americaneagle
Customer Service is terrible. The voice quality is very poor and low volume. Try to cancel the service and you will become the enemy. You will get your money back prorated for the months used. You will get answer if you ask for an explanation on the refund. I do not recommend this company at any price. Find a good company with a good service and good vice with a good volume
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
3
Price:
3
Features:
4
Overall:
3
Would Not Recommend to a friend.
It's just ok for outbound calls. Inbound calls are a disaster.
Posted on: December 22nd, 2011 by fireman_bob
The pricing is good, call quality is ok, but good enough for phone service. They have some cool features that you can set up using the internet control panel. The big issue is the continuing problems with incoming calls. They just can't seem to get the system to work right for any length of time.
andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
ViaTalk review: Still a bargain at $12.54 monthly
Posted on: April 22nd, 2011 by unbemused
Like most providers, Viatalk charges the usual regulatory fees, here is the list for my account for one residence line on the $8.47 plan last month in Illinois: Regulatory Recovery Fee $1.97, E911 Cost Recovery Fee $0.48, Communications Service Tax $0.15, Telecommunications Infrastructure Maintenance Fee $0.01, State Universal Service Fund $0.01, P.U.C. Fee $0.00, FUSF (VoIP) $0.20, TRS (VoIP) $0.08, E911 $1.25 Which makes my total monthly fees $4.07, or 48% surcharge. Still a bargain at $12.54 monthly
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.4
Would Recommend to a friend.
I switched to ViaTalk about a month ago, and have had nothing but great service.
Posted on: March 11th, 2011 by arrosen
I switched to ViaTalk about a month ago, and have had nothing but great service. The quality is a little less than what I am used to, but nothing to complain about. I received the adapter within 2 days of ordering the service. After testing the service for a few weeks, I decided to port my landline phone number. It took about 3 days (ATandT) and there were no glitches or surprises.
Where I feel they really excel is in their customer service. I have had to call several times and have never had to wait for more than a few minutes. Their techs all speak English (although I think some of them are based in Mexico) and they are always to resolve my issues. I find them very friendly and knowledgeable and really know what they are doing.
It turned out that my adapter was bad, and they replaced it, no questions asked, and I had a new one in a couple of days. Everything is great now.
One suggestion - you will get a much better calling experience if you set up your adapter in your Router's DMZ. If you don't know how to do this, they will walk you through it
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
ViaTalk: never have problems
Posted on: September 14th, 2010 by SharpSh0oter
I use Viatalk for around 6 years. I never have any problem and if I need support, - like todaywhen I was setting up my fax line, - I can call tech support person and get actual help without listening to endless messages. As it stands, - I 'd use any onther company but Viatalk
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
4
Features:
4
Overall:
3.2
Would Not Recommend to a friend.
ViaTalk unhappy customer review
Posted on: June 13th, 2010 by Kash Minbar
Been using ViaTalk for two years now. If you must have a home phone, VoIP is the way to go. Just don't expect the same quality you had with your traditional land line, at least with this company. I had a lot of issues early on, mainly with calls dropping out(think cell phone service circa 1998). After that I had three or four days where my phone stopped ringing and people would go directly to voicemail. I've also had intermittent periods where call quality has suffered - echoes on the line, words repeating back 1-2 seconds after you speak, more calls dropping. If you can put up with that kind of stuff, fine. ViaTalk is cheap enough for me to just deal with it. I was with Sun Rocket before switching to ViaTalk and had similar issues. You get what you pay for and I don't care to pay any more than this for a home phone I don't use all that often.
I don't bother calling ViaTalk support anymore whenever there is an issue because they simply have never been any help. All I have ever received is the standard response to the effect of, "We are not aware of any issues..." Blah, blah, blah. You can read my comments under cons above. I guess management at ViaTalk isn't aware this is an employers' market in the current economy. They may want to monitor how their reps interact with customers more closely going forward.
When my current term expires I will likely try another vendor, they can't be any worse ... and I'm sure there will always be a cheaper deal out there
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8
Would Recommend to a friend.
ViaTalk Works Well
Posted on: July 29th, 2009 by thedude
Works well for me. I have used ViaTalk since 2006. It works very well. For less than $15 a month it is much better than POTS
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Learn More
Compare Features Side-by-Side by plan.
- 3-way-calling
- 411
- Account Management
- Address Book
- Attendant Console
- Auto Attendant
- Auto Forwarding
- Barge-in
- Call Blocking
- Call Center
- Call Conferencing
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Distinctive Ring
- Diversion Inhibitor
- Do Not Disturb
- E911
- Enhanced Voicemail
- Extensions
- Find Me/Follow Me
- Hook Flash
- Hunt Groups
- International Blocking
- Multi-Ring
- Music on Hold
- Outlook
- PC to Phone Calls
- Professional Greeting
- Redialing
- Remote Office
- Speed Dialing
- Voicemail
- Voicemail to Email