Provider Summary
Free advanced features. Account information and management online. Easy and immediate online sign up! 24*7 Live customer service.
Plan Pricing & basic Information
- Minutes: Unlimited
- N/A
- Long Distance: N/A
- International: N/A
- Set-up Fee: 0.00
- Termination Fee: 0.00
Number Availability & Details
Equipment Options
Equipment Options
Disclaimer - Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
User Reviews for Details of Phone.com
Average user reviews
Based on 55 Reviews
Overall
4.3
Customer Service
4.15
Sound Quality
4.5
Price
4.35
Features
4.35
Customer Service:
2
Sound Quality:
3
Price:
4
Features:
3
Overall:
3
Would Not Recommend to a friend.
Less than amazing
Posted on: February 27th, 2020 by Mlmurray
Unfortunate experience of a programming issue on their end leading to being assigned a number that they didnt have reserved. When first aware of getting an number for texting only message when I tried calling my business number, was told by customer service nothing was wrong, it was just bc I tried calling on my cell when I had the App installed on same phone. Months later, became aware number wasnt working. Long wait to get through to customer service. Told nothing was wrong. Issue persisted, it took multiple calls (most with long waits) and several emails over several days to finally get an explanation. Couldnt fix the problem, though. Had to take a new number, meaning I had to reprint marketing and business material. Their glitch ended up being fairly costly for me. Not confidence inspiring as a reliable phone service. Fingers crossed it gets better. Not sure whether I would recommend.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com: Great business phone system - just what I needed.
Posted on: July 8th, 2019 by Elco 72
All-around it's a good service. Support is always accessible and very efficient. We're a small but growing company, and Phone.com is very useful and very reliable.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Not Recommend to a friend.
Incompetent and Rude Company with inconsistent quality
Posted on: March 19th, 2018 by thetechguy
Where do I start? The service quality is inconsistent, the customer service is the worst I have ever seen. They are rude and at times flat out disrespectful. They have said that they cannot offer me service because of security reasons. I ask what that means..they said no information can be given. What does that mean? I have not done anything that any other small business has done. These guys are ridiculous and should not be trusted.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
3
Price:
3
Features:
5
Overall:
4
Would Not Recommend to a friend.
Mixed Feelings
Posted on: December 19th, 2015 by VoipReview12
We have had some problems with voice quality and down time for the past 90 days. I believe this is due to overloaded phone.com servers. Regardless of the reason, these failures were tremendously embarrassing for us. We had to apologize to everyone we spoke with on the phone and warn them that the voice quality would likely degrade after 10 minutes. Then we would have to call them back and that call would last another 10 minutes and then that call would fail and so on. There were also two situations where the phones actually completely failed for an hour or so each time. And then we also were getting people telling us that they were calling our phone number and were getting a message about the phone not being in service. None of these issues were permanent but instead were sporadic and over time. We were on the phone with phone.com support at least twice a week. They had us run through all kinds of things - we upgraded our internet speed, rebooted things, punched holes in our firewall and so on. Nothing made a difference. The support guys were super eager to help but completely tight lipped about anything on their end. So everything they wanted me to do was on the assumption that the problems were MY fault. After more than 2 months of this, we decided to hedge our bets and contacted several alternative VOIP providers. We ended up creating a redundant VOIP system using Vonage business. Same hardware on our end, same network. So, the only difference was one system used Vonage Business and the other used Phone.com. I was super loyal to Phone.com and really didn't want to change vendors unless I was certain that the problem was not us but Phone.com. Our conclusion was that the quality problem was with Phone.com servers and not us. When we used Vonage business, we never had any of the problems we saw with phone.com. We tested that new configuration side-by-side over a 2 week period and Vonage was better from a voice quality and stability standpoint. After a bit more research I think there's a few things to consider when picking a VOIP vendor. Ask them if they have a SLA. Ask if they have redundant data centers. Ask them how much down time is acceptable. Also, ask them if they run their own servers or are renting servers from a third party. I don't know exactly how Phone.com has their back end configuration set up - they never told with me that the problem I was experiencing was on their end and not my end. However, I suspect that their growth has been so fast that it has outstripped what their servers can handle. By the time you read this hopefully they will have fixed these growing pains. But, in my case we decided we could not risk our companies reputation on the growing pains of our VOIP provider and we did switch to Vonage business. I was a happy phone.com customer for more than 2 years. However the quality problems over the past 2 months forced me to switch
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
5
Price:
5
Features:
3
Overall:
3
Would Not Recommend to a friend.
Not as reliable as I need - phone.com
Posted on: November 5th, 2015 by wrsteele1
Have experienced long outages by the 800# at critical times. We use phone.com to power a call center with 20 lines. The outages have been very nearly crippling, and I am nervous they will happen again. During outages, very difficult to get ahold of customer support. Could not get through to support so tried getting through to sales to speak to a live person and get our needs appropriately prioritized. Could not get through to a person, left message, and never heard back. Problem fixed two days later at cost of lost opportunities. I suspect phone.com may not have the proper redundancy and failovers to be counted on by a business with a heavy reliance on it's phone systems. While I've not made a final decision, we will be evaluating early next year whether phone.com is still the right provider for us
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
4
Price:
5
Features:
4
Overall:
3.8
Would Recommend to a friend.
Unique Features / Very Flexible - phone.com
Posted on: June 23rd, 2015 by bananabroker
We have been evaluating solutions to get away from RingCentral for quite awhile. While Phone.com is not perfect, we think it will provide the flexibility we require that RingCentral lacks. Their call rules are vastly superior to anything else we evaluated. We run (3) companies under the same roof, each with their own auto-attendant. With Phone.com we can have one account and play different greetings based on the number the customer dialed. With other platforms, we would have to sign up for multiple accounts each with their own users and minutes. Phone.com's call handling is also very flexible. When wait times are exceeded, you can do everything from play a recorded message, transfer to voicemail, or forward to another queue / extension. With most other services, when wait times are exceeded, your options are to send to voicemail or hangup. A gripe we had was how we couldn't setup call screening on queues... we have a lot of mobile users that use cell phones and the "press to connect" feature prevents the cell phone carrier's VM from taking the call instead of the PBX's voicemail system. Customer service was okay. We had some issues on New Year's Eve / New Years day that were not resolved for a few days into the new year. While I understand many companies are understaffed this time of the year, I still want to know we have access to 1 24x7x365 support to handle urgent matters. I rate the customer service "okay" because our issue was resolved eventually
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
2
Features:
5
Overall:
2.8
Would Not Recommend to a friend.
Poor customer service - Phone.com
Posted on: June 2nd, 2015 by scottandkellisue
I signed up today after someone recommended the service. The price was a little higher than I wanted to pay, but with the happy review from a friend I thought I would give it a shot. It took me (literally) 2 hours to try to get things set up, and after I was unable to get a feature to work, I thought I would try to give the customer service a call for help. I sat on hold for more than 30 minutes and decided that I am not willing to offer that much money to a company who makes finding help so difficult. I'm sure they are a great company. I just need more peace of mind when my business is involved
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
5
Price:
3
Features:
1
Overall:
2.4
Would Not Recommend to a friend.
Avoid phone.com just not there yet - Phone.com
Posted on: May 22nd, 2015 by phoneComNO
They are a good service SOMEDAY, right now its real buggy and has a lot of issues that you simply cannot trust if you are using them for business or anything serious. I send this email to them and got no reply:
Danielle, we can talk anytime, here are my concerns:
1) From Debras email I was under the impression that there was a past due PREVIOUS invoice that carried over - that was confusing as I have paid each month.
2) The Pending local number message that still persist in screen is bothersome and may be indicative of a coding problem that might be affecting my service. Since I already emailed Leslie about this weeks ago with a screenshot, I assumed it would have been resolved. Apparently the work I am putting into helping phone.com fix problems is wasted time - I do not waste time.
3) Conversations do not always record, there is a pretty good history of logs where conversations go unrecorded despite all being set to record.
4) Cant delete recordings. As a security consultant this appears to be a severe problem with security that we are ultimately saddled with. If we have archived messages and are ultimately responsible for if recorded conversations we have made are shared, lost or stolen or hacked into, we could be violating Federal law without a way to delete them and actually take proactive steps to protect these federally protected conversations.
5) Downloaded recordings are not saveable with logical names (numbers called in and out and date) but instead a random string that does not help in archiving. At minimum the log should maintain the 1 recording file name
6) The current activity in May 2015 has calls from November 2014.database issue (very scary).
7) The caller id issue which I think was fixed..
8) Despite phone.com blogging about how great zoho is in 2012, in 2015 there still is no way to integrate phone.com into zoho CRM (twilio and Ringio have that integration). Feature suggestion...
These our issues with phone.com. Now we are actively using ringcentral, vonage, twilio, ringio and other services and if we moved all our business to one provider, they would have a great deal of business with us. Sadly all are not quite there yet.
Hopefully this wont fall on deaf ears.
- weeks later, nothing
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
3
Features:
4
Overall:
2.4
Would Not Recommend to a friend.
phone.com - user review
Posted on: February 18th, 2014 by shabnamshahid
will not recommend to any one, they will just waste your time and money. if not try it and you will see.director of customer service even worse. no product or service knowledge
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Amazing VoIP provider: Phone.com
Posted on: February 2nd, 2014 by samanthajoe
This VoIP provider is recommendable. I used this for more than 2 years now. www.phone.com is the best VoIP provider I never seen before. Thanks for your awesome services
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8
Would Recommend to a friend.
Phone.com: Best decision ever made for phone service
Posted on: September 27th, 2013 by xtanmanx
I've had Phone.com for 2 years now and have to say that it is the best decision ever made. The user GUI is very simple to understand yet VERY easy to customize...I had a ball creating custom greetings for every single person in my address book! I've NEVER had a service issue with them and my support has ALWAYS been quick and accurate. When my card expired for auto payments, they just automatically put it off until the next billing cycle.
I do wish they would give the account information as I already use a softphone for work and would really like just add a second line instead of having to "purchase" their softphone. But other than that, i have no complaints. I even had need for a 3rd line for a few months and when I cancelled service they did not request the ATA be returned so I factory reset it and used it for Google Voice.
All in all, very worth the money
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
3
Features:
5
Overall:
4.2
Would Recommend to a friend.
Great customer service Phone.com
Posted on: August 9th, 2013 by i1901
I haven't used them for very long as I decided to go with Sonic.net that offers a fusion DSL and land line service. However, the fact that I was able to call and cancel on the spot without returning their equipment or any other gimmick that other VOIP provider go to to stick you with another month or two of billings speaks volumes to me about their customer service or business practices. Way to go Phone.com! If I ever decide to go VOIP route again, they are the first company I will call
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
3
Price:
2
Features:
2
Overall:
2.2
Would Not Recommend to a friend.
Good idea, very poor execution, stay away from phone.com
Posted on: August 7th, 2013 by EddieB
Great concept, and I really wished it worked for me (going to try another provider to see if they can do it properly), but execution was really poor with phone.com. I travel a lot with my job and need a phone service that can do so with me. The idea of phone.com was appealing so I attempted to set up an account and try it out. The setup process is very difficult to understand. I would recommend that you don't try to figure it out, just contact customer service and have them walk you through it. Some CSRs are really great (others no so much).
I was really excited about two things: Mobile App, and Softphone. I wasn't able to get the mobile app working properly (but this can be my particular situation, and can't ding them for it), and the softphone is difficult to get set up. It is also very heavy and designed for a call center (I think they just use a prepackaged softphone product, with little configuration). I had long system boot times after installing it, and it took a while to log in (skype is much faster and lighter - never thought I would say that!).
What really got me was that they locked my account because I wasn't in my home area. To me that was the whole point! The really bad part is not that they locked it, but they didn't notify me. It took me contacting them to figure it out, and the process to get it working again seemed long and complex. At one point it is just not worth it.
TL;DR: If you are looking for a mobile voip solution that is solid, keep going, nothing to see at phone.com
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
3
Features:
5
Overall:
4.6
Would Recommend to a friend.
Great Customer Service Phone.com
Posted on: July 23rd, 2013 by nalte
Good call quality and reliability.
I was especially happy with customer service. When I cancelled my account halfway through the month, I was refunded half of my bill for the unused half of the month remaining. I was not pressured to keep my service.
The only issue I had was unexpected fees pushed my bill up from the advertised $14.99/mo to just over $19/mo
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
3
Features:
4
Overall:
4.4
Would Recommend to a friend.
Phone.com telephone support is AWESOME, but they can still improve on their billing policies/procedures
Posted on: May 7th, 2013 by Scotty B
The only reason I might leave Phone.com is this issue of counting incoming calls against my plan (many others count only outbound calls). I don't use my land-line for much. Virtually no outgoing calls, and only a few incoming calls (so I use the metered minute plan to save $$$). However, unless I keep on top of my call logs and actively block all the telemarketing idiots that incessantly call my number, I sometimes risk going over my minutes allotment (more than 50% of my minutes, and sometimes as high as 90%, go to incoming unsolicited sales calls every month. I guess that's what I get for having the same phone number for twenty years). Given the fact that many other VOIP carriers do not count incoming calls against their plan minutes, does make me consider changing VOIP providers...
But, then something comes up and I need their help....and the experience always reminds me of just how great their customer service is. In my experience, its hard to find -- almost impossible in fact -- a company whose "customer service" isn't merely a euphemism for emotional rape. I haven't had an inordinate number of issues with my VOIP service with Phone.com, but the two or three issues that came up every year are always fixed promptly by their staff, and my experiences are not merely adequate, but are so good I have to rave about them a bit (when I call them on the phone only; its not so great when you contact them through email). Rarely do I experience much of a hold queue. I have never had to endure any forwarding of my issue through some silly hierarchy within their customer service department. The person I spoke to always had the power to solve both my technical and my billing issues right over the phone, and I have never encountered anyone with inadequate speaking and/or communication skills for this kind of support. In short, their staff is not simply adequate, but inordinately well-trained and professional -- what everyone expects but rarely experiences. If I simply went with their unlimited minutes plans (at twice the monthly rate), my complaint here would be moot and I would definitely give phone.com the highest of recommendations. But for those of us who are frugal and/or on a budget, my issue here might be worth their consideration
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
5
Price:
4
Features:
5
Overall:
3.8
Would Not Recommend to a friend.
Glitchy System and Poor Customer Service with Phone.com
Posted on: April 26th, 2013 by Joe Chasko
They tell me that they are in a years-long process migrating from an open source to a commercial VOIP server. This may be way they have glitches they can't or won't fix. CS asking me to document problems, or else tells me to use poor practice configuring their system, until I give up. Examples are a defect that would not ring all numbers a forward to a virtual extension that mixed real and virtual extensions. They insisted that I instead duplicate the same numbers in several places in the system, which is obviously poor practice. I guess it was fixed, though they didn't bother to notify me. For almost a year, I've been reporting that calls cut off if the ring time expires after answering, if the call announcement tag is playing ("call to customer service"). They can't seem to understand this, and two days after providing detailed instructions to reproduce the error, including call logs, they are asking for the same thing again. Very frustrating. Also, I echo the experience of billing errors
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
4
Overall:
4.6
Would Recommend to a friend.
Phone.com Rocks!!!!
Posted on: April 3rd, 2013 by paradisegetaways
Phone.com has always been reliable and so easy to use. The price is very fair for all that you get, and it gives our business phone system a lot of options. Their tech support is very helpful. Whenever I have had a problem, they have always been able to fix it for me quickly.
You Rock Phone.com Lou
Paradisegetaway
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
4
Features:
4
Overall:
3.6
Would Not Recommend to a friend.
Fraught with constant technical and billing problems
Posted on: July 30th, 2012 by afoxland
We have experienced almost constant technical and billing glitches with Phone.com. We found out (fortunately through a non life-threatening situation) that 911 did not work on our Phone.com phone. That took about a week to fix -- too long. After we fixed being able to dial through to 911, it took another week to make sure that 911 showed the correct address for our phone. We get constant comments from people trying to call our home phone that they could not get through. They get weird voicemail recordings, beeps and other strange technical manifestations. Phone.com would straighten these things out, but the inconvenience of constant onslaught of problems was beyond frustrating. Phone.com also continually billed us over $68/month for a package that was supposed to cost about $23/month. I would contact them and complain, they would apologize and say they fixed it, but the overcharge would show on my next month's credit card bill. The big savings isn't worth the frustration
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
2
Price:
3
Features:
3
Overall:
2
Would Not Recommend to a friend.
Phone.com Customer Review
Posted on: June 5th, 2012 by jeremypalmer
I've been a phone.com customer since January of 2012. In that time they have gone down several times. When the service goes down, it can be offline from a few minutes to a few hours. To make things worse, their customer support team disappears when there's a problem. I believe they use their own phone system for customer support, which would explain why it doesn't ring, or rings busy when there's an outage. I'm extremely disappointed in Phone.com, and am actively shopping other vendors
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
4
Features:
4
Overall:
4
Would Recommend to a friend.
Phone.com: Reliable Service
Posted on: May 29th, 2012 by redrock67
Phone.com has been a reliable service from the start!!
I recommend this service for all users!! This service is clear with no interuptions, very pleased with connection
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
3
Features:
3
Overall:
2.6
Would Not Recommend to a friend.
Phone.com: I fired them!
Posted on: January 28th, 2012 by keithf3118
I ordered phone.com based on the reviews. Everything went well until there was a problem that needed to be resolved. The ATA that phone.com sent had a problem and it was not able to make my analog phone ring properly. After nearly 2 weeks of dealing with customer support, I gave them a choice. Either send me a new ATA or I will terminate service. The customer support person insisted that more troubleshooting needed to be done before they could replace the ATA. I again told them that I would only accept a new ATA as a solution. Even after the ultimatum the customer service person stuck to the original position that they would not replace the ATA.
I fired them! I now have Vonage and am quite happy.
Avoid these people. They have little to no customer support to assist in the event of a problem
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
4
Features:
4
Overall:
3.2
Would Not Recommend to a friend.
Phone.com Cancellation
Posted on: December 6th, 2011 by gsalemie
I used Phone.com for 2 years. The service suited my needs; however, customer service was difficult to reach. When I finally decided to cancel service, there was no way to do so from the control panel. That being the case, I called Phone.com customer servce. After waiting some time to speak to someone, I was told my account was cancelled. Come to find out, it was not. I was suppose to confirm via email which defeats the purpose of calling. I was charged for another month. I tried calling customer again but hung up after waiting 20 minutes. After sending an email to support, I promptly received a response indicating that my account is cancelled; however, I will only be credited a portion of the monthly charge. In my opinion, this is a disappointing business practice which overcharges customers. With the number of different VoIP providers today besides phone.com, I would recommend you look elsewhere. andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com: I am happy to be paying 1/4 of what my ATandT bill was.
Posted on: October 25th, 2011 by Mcbutters
I was so sick of paying ATandT $40+ a month for getting mostly 800# calls and being charged a lot of money for local long distance, that I went into the voip service feet first.
I have to say that I didn't think things out too well and canceled my ATandT account and created my phone.com account online on the same day. It took a few days to get my phone # ported, but I wasn't worried about that. It also took another couple of days to get the Linksys phone adapter delivered.
The set up was fairly easy. Unfortunately, the Linksys phone adapter, which phone.com provided for free was DOA. I called phone.com and was surprised to hear an American rep talking to me, since most customer support is overseas. The guy was more than happy to assist and when we both figured out that the adapter was the problem. He promptly sent me a new one, via overnight delivery.
All in all, it took a couple of weeks to get my voip service set up. Part of that was my fault though, because I was really in no rush to set it up and get service up and running. After the new adapter came. It was a breeze to set up and the call quality has been pretty good.
The only thing that new customers really need to understand is that the adapter needs to be hooked up to your router/gateway, directly via phone cable. So, instead of my phone being where it was with ATandT. It is now closer to the router/gateway and phone adapter, via telephone line. Only because I really didn't want take the time to run and hide a 50tf line to the original location. I also wish that the Linksys phone adapter had wifi capabilities, so I could have left my phone where it originally was.
Other than that small gripe. I am happy to be paying 1/4 of what my ATandT bill was. It's also nice to have the ability to check phone messages online and have the ability to get text messages on new voicemails
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
3
Features:
3
Overall:
2.2
Would Not Recommend to a friend.
Phone.com Terrible for Business
Posted on: October 22nd, 2011 by joekatt
Absolutely terrible for a business. Outages are common, and God forbid it happens on a weekend you can't get anyone to help. There recently was an outage, and their tech people said they fixed it, but it wasn't fixed. Customer service people didn't believe me that there was still a problem. When I tried to escalate the issue becuase my business couldn't operate until the issue was fixed, I got passed to 3 different cust srvce agents who would not escalate the issue.2 days and $10,000 in lost revenue later I am still waiting for help! DO NOT USE THEM IF YOUR BUSINESS DEPENDS ON YOUR PHONE/FAX SERVICE
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.8
Would Recommend to a friend.
Phone.com: everything I expected
Posted on: March 10th, 2011 by gregmsp
Phone.com has been everything I expected. Very good sound quality, rock solid performance, and customer support whenever you need it. 24X7 Customer Support is a MUST, which I found out the hard way with the company I had trialed previously. Features are comparable to the other VOIP providers, plus Phone.com provides 60 minutes of international calling per month to a number of countries outside of North America. My only knock on the features is that some of them can not be enabled/customized by an end user, unless you pay for their 'virtual office' offering. All in all, I have been pleased with their service and will recommend it to anyone who asks
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com is the best
Posted on: September 13th, 2010 by kramalot
I recommend www.phone.com to all my friends. They provide great service at a great price. I like the 24/7 support, the friendly customer service agents (who all are intelligent and articulate) and the loads of features. I try to use them all. The free mailboxes and ability to organize menus are a great way to make it sound like you have a big business. People are impressed when they call. I assure you that you won't be disappointed with these guys.andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.8
Would Recommend to a friend.
I highly recommend Phone.com
Posted on: September 2nd, 2010 by kramalot
I highly recommend phone.com to everyone I know who wants to save money on their landline service or who wants to appear to have a huge office full of professional people (vrtual office). The friendly folks out in San Diego are knowledgeable, helpful, and easy to understand. I really like this company and look forward to bragging about being one of their early adopters.andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com: Excellent customer service
Posted on: February 3rd, 2010 by ar463
Excelent customer service! friendly and professional. Great price, tons of features included and works like a charm.
Home phone forwards calls to cell if no answer at home is a great feature to have!andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8
Would Recommend to a friend.
Just on the Bandwagon
Posted on: September 18th, 2009 by JustSteve
When I was considering coming back to a "land line" due to a promotion at work that meant I would be hours on the phone in meetings, but could do that at home, I was curious, but apprehensive about the idea of VOIP technology. I mean, I knew that this was precisely the kind of service we had at work, but how would it work at home?
So, I did all the reading and decided on Phone.com. So far so good. The equipment showed up from Fed Ex a couple days after we signed up, I plugged it in, plugged in the phone and we were off and running.
Just yesterday my wife and I were both working from home. So we had three computers running through our cable internet service, plus the phone. I was able to participate in meetings without any sound or noise problems, with no perceivable impact on our computer access.
We are very pleased so far
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Expirience so far...
Posted on: September 8th, 2009 by ransharon
As of today, we have been using phone.com service for almost 3 months.
The service is working like a charm and the audio quality is perfect.
This weeks new plan by Phone.Com sealed the deal - UNLIMITED CALLING !!!
Moving to Phone.Com service was the best move we did to cut our phone bill to 1/4 and have much more features than ever.
HIGHLY RECOMMENDED
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com has worked perfectly for me and for much less $
Posted on: September 1st, 2009 by andrewmueller
I recently switched from ATandT to Phone.com and am thrilled. The call quality is actually better than with ATandT and Customer service is courtesy and helpful. The new system was easy to install and a my new number was up and running in minutes. I traveled to Europe and was able to use my Voip adapter from there and receive and place calls as if I were at home. Phone.com emails me with a mp3 file of each voicemail as soon as it is recieved; this has proved priceless while traveling. Honestly, I couldn't be happier
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Great and valuable service
Posted on: August 27th, 2009 by tayoam
We have been using Phone.com for a few months and are extremely happy with the functionality, pricing and support. Our business is pretty complex when it comes to communications and Phone.com allows us to give excellent service to our customers and project an aura of professionalism
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com excellent provider
Posted on: August 10th, 2009 by liane
Phone.com has provided quality, reliability and friendly service in an exceptional way. I'm thrilled to have found them. lian
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.8
Would Recommend to a friend.
Phone.com: Excellent Residential VoIP
Posted on: August 9th, 2009 by Sharon Kuper
I should have written this review ages ago but here goes. I switched over to phone.com from Vonage at the suggestion of a friend. I had had problems with Vonage in that there were days that I would try to make a call and have no line. Also line quality was often poor. With phone.com the line quality is excellent and for any customer service issues I have, service is prompt and efficient. Excellent Residential VoIP
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com Rocks!
Posted on: August 3rd, 2009 by gcm
Phone.com has great Customer Service! Alon was also great help in helping me resolve an issue I had with the call screening. I would highly recommend them
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8
Would Recommend to a friend.
Phone.com you are graet. Thanks for your services you are fantastic
Posted on: July 20th, 2009 by Ella
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com treated our small business like pros
Posted on: July 19th, 2009 by jennyannoni
Phone.com treated our small business like pros. The setup was easy and their service has been faultless. Voice quality and pricing have been excellent, even with our international calls. More features than we can use, but we appreciate the fact that they make them available to us and keep coming out with more
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com has excellent service and is easy to setup and use
Posted on: July 19th, 2009 by davidj
I recently signed up for the Phone.com service in an attempt to save a few bucks on my phone service. The service is excellent and was easy enough for even my wife to agree to the change from our standard Verizon service. Quality is perfect and we have yet to have a call get dropped. I highly recommend it
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Great for Small Business!
Posted on: July 19th, 2009 by VoipReview Staff
Phone.com Virtual Office packages are fantastic for my business. As a musician, it's great to have a toll free number with a menu system that my potential clients can call to get information about rates and availablity. They also have a cool "click to call me" button you can use on your website. Check it out here!
http://newstandardjazz.com/?page_id=1
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Great Service !
Posted on: July 16th, 2009 by ransharon
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com: great for business
Posted on: July 15th, 2009 by graphicsnet
Phone.com is great for my business. The flexibility it gives me to run my company from anywhere is unmatched. The features are great, and so is the price. I would definitely recommend this to friends
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com: Very Happy with Our Experience
Posted on: July 13th, 2009 by joeannoni
Phone.com is an excellent service. We've been very happy with the experience from beginning to end. It was referred to us by another small business office next us and it was easy to get setup and running. We especially like the virtual number and text vmail capabilities so we never miss a call even when no is in the office
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8
Would Recommend to a friend.
excellent virtual pbx
Posted on: July 11th, 2009 by ashafrir
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Great Service and Support
Posted on: July 8th, 2009 by hedward
This is my second VOIP provider and I am more than pleased with the service and the support. Unlike Vonage, the customer service is efficient and the company is straightforward. Phone.com's service is reliable and priced right. Simply put, this is a great company to use for your phone service
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
0
Overall:
4
Would Recommend to a friend.
More than I ever expected!
Posted on: July 5th, 2009 by john1959
This is my second voip service and it is so much better than my old one. Sign up was easy. Got the phone adapter in 3 days and indeed it was plug and play.Took it overseas and it worked perfect as well. I love the fact that I can have all my phones (I have 3) can ring at once so if i am not near my home phone i pick up the call on my cell! Called customer service once to get some help with schedule set up and they were great. Overall - using it three months and very happy
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Great pricing, great functionality
Posted on: July 2nd, 2009 by bananaslug
Switched from Vonage to save money and now love Phone.com's features
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.8
Would Recommend to a friend.
Phone.com Virtual Number = Google Voice without Big Brother
Posted on: July 2nd, 2009 by Johnny
Virtual Number works for me and I do not have to worry that my personality and desires are being watched by Google to sell me ads. I find the Google invasion of privacy to be really 1984 like
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com: Thumbs Up
Posted on: January 15th, 2009 by dweStl
I have completed a fair amount of research and contact a number of VoIP carriers and Phone.Com was the best by far. I work in telecommunications ( not this company). I emailed the support center some questions and based on inquires to other companies I went for the quick answer and started an online chat. I hit the Support Tech with a number of questions (6) , both mid level technical and the basic how to structure a rate plan best for my needs. He either came back with a complete answer or said he would follow-up and email me the answer when he checked with the supervisors.When I signed off with the Live Chat 10 min latter I was surprised to find an email with all my questions answered in good level of detail. Conclusion - Either they have a lot more support tech available then the other companies, they are very well trained, or Both.They have my business
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.8
Would Recommend to a friend.
I'm Thrilled with my Phone.com Residential Voip Service
Posted on: December 11th, 2008 by lawardi
I use phone.com for my small business and for residential too. This is my first experience using any type of VOIP and I am very pleasantly surprised. Let's start with the fact that the price blows the big guys out of the water... But what makes it exceptional is that you get all sorts of extra services for free that the traditional carriers don't offer at any cost... For example, I have it set up so that all of my voice mails get forwarded to my cell phone and transcribed into text! The service is quick and simple to set up - and such a great convenience... The quality of the connection is great...and the price is certainly right. I can't really comment on customer service as I've never actually had to use it!
andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Best virtual office by far
Posted on: December 5th, 2008 by Joe
Virtual PBX with enterprise grade feature set typicallty costs north of $50 per line. Phone.com gives you an equivalent service for a small fraction of that price and with no compromises to quality. Highly recommended
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
A great voip company
Posted on: December 3rd, 2008 by zb
I use phone.com for my business and for my home. As a rule for both, they provide excellent service for a formidable price. On top of that, although I did not require a lot of customer support, but when I needed it, it was one of the best service experiences I had.
On the residential service, check-out their rates, including and especially international. The setup is similar to other companies and the quality of sound is superior to the previous to the previous 2 voip services I used. Needless to say, inthe last 9 months I used the service, I never had a call disconnected, or with low quality.
The virtual office is the cream on the pie, so many features packed in a great package, that is probably the best deal for a virtual pbx you'll find. The cool functions, include easily definable menus with many cool features, and flexibility you can't easily find in more expensive services.
I've recently refered to them a friend who runs a mission-critical global operation, and I would recommend them to others as well, not just because of the price. andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8
Would Recommend to a friend.
Phone.com is great!
Posted on: July 23rd, 2008 by bruce_timbers
Having never dealt with VoIP service prior to Phone.com, I was extremely pleased with the ease and simplicity of configuring my small business phone line. I'm an old timer--I usually have to ask my son for help, but not this time! And the pricing is great too (but go with the annual plan because there's a discount). I was a bit perplexed at where to begin, but after reading their Userguide, I managed to find my way around the control panel. Their customer support is always there to pick up (they are based in the US and they speak English). I spoke with a representative for about 10 minutes one day and he guided me through the Queue process then we chatted about baseball for the remaining time. Can't beat that!
I was able to get an 877 number plus a local number to receive faxes (they get emailed to me) for my business. I made my own recordings and everything is working like a charm! I am so pleased that I have recommended them to many other small business owners
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Phone.com EXCELLENT
Posted on: July 9th, 2008 by dallasad
After paying $80.00 monthly for a Verizon landline I decided to dump it and go with VOIP. Ran accross Phone.com while browsing and decided to give it a shot after chatting online with their CSR (Juan). Ordered on Monday, received ATA via FedEx ground on Wednesday. ATA Install was purely Plug and Play and done in minutes. Call quality is excellent and very close to my landline (a very pleasant surprise), both on long distance and local calls. I have the 200 minute plan at $10.00 a month. I have Verizon DSL at the slower 768/128 speed. Great set of features and a very useful web based control planel. I selected a new phone number from them rather than porting my home number which I plan on doing later after I officially desconnect my Verizon landline. Great communication from Phone.com prior to me receiving the ATA such as user id, password, instructions, etc. Very impressed with the entire process and would certainly recommend Phone.com to anyone
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Best Home Phone I have ever had
Posted on: July 7th, 2008 by nonimoos
I have been using almost any home phone system that one can imagine.
I had used Cable vision, just to discover that international calling is disabled unless you pay extra or pay upfront. I had used Vonage, just to discover charges that were not mine, and had to spend hours fixing that. It also took me about an hour to get out of that service.
I had used land lines from ATT, to find out that call forwarding takes a day to activate, and $20 activation fees. Not to mention a hefty bill every month.
I had used Verizon and I am not repeating that mistake.
I recently discovered Phone.com Home Phone service, the nicest customer support I have ever seen (24*7), the best prices I could find on the unlimited plan (better than Vonage), and probably the best international calling rates I have seen (to the countries I usually use and checked).
On top of that you get all the features you can dream of included, just to name a few, 411, 911 emergency (I already tried this once), and anything you can think of in a home phone system.
The Linksys ATA (I learned that this is how they call the device that connects between the phone jack and the Internet cable modem) I got was plug and play, it took me 5 minutes to install and I am happy since then.
If you are thinking of changing or saving money on your phone bill during those hard times in the economy, this is as good as it gets. This is how a phone company that wants loyal customers should behave.
Definitely a home run for me.
Non
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Never failed me! others did
Posted on: July 1st, 2008 by quality123
Never failed me! others did
Yah, a company with support and service
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Learn More
Compare Features Side-by-Side by plan.
- 3-way-calling
- 411
- Account Management
- Address Book
- Attendant Console
- Auto Attendant
- Auto Forwarding
- Barge-in
- Call Blocking
- Call Center
- Call Conferencing
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Distinctive Ring
- Diversion Inhibitor
- Do Not Disturb
- E911
- Enhanced Voicemail
- Extensions
- Find Me/Follow Me
- Hook Flash
- Hunt Groups
- International Blocking
- Multi-Ring
- Music on Hold
- Outlook
- PC to Phone Calls
- Professional Greeting
- Redialing
- Remote Office
- Speed Dialing
- Voicemail
- Voicemail to Email