Website
http://www.axvoice.com/ This plan is available in the following countries: United States, Canada, Puerto Rico
Plan Pricing & basic Information
- Minutes: Unlimited
- N/A
- Long Distance: N/A
- International: N/A
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
Equipment Options
Equipment Options
Disclaimer - Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
User Reviews for Axvoice
Average user reviews
Based on 53 Reviews
Overall
4.05
Customer Service
3.5
Sound Quality
4.25
Price
4.05
Features
4.25
Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Cool App!
Posted on: September 19th, 2019 by ClarkThomas
So far, I have been satisfied with the service. The features are abundant, and call quality is great.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
5
Price:
3
Features:
4
Overall:
4
Would Recommend to a friend.
Could have been 5/5 stars - AxVoice
Posted on: April 20th, 2018 by johnklewis920
I am very satisfied with this VoIP service and they really do deserve full stars only if they work on their online control panel a bit. I feel its a little clustered and can be better managed. Overall, its a very appeasing experience making calls with Axvoice.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
4
Price:
4
Features:
4
Overall:
4
Would Recommend to a friend.
I never miss a call
Posted on: March 7th, 2018 by JohnPaul121
There are so many different ways for a call to reach you with Axvoice that its rare that you miss any. This is why I love Axvoice.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
4
Price:
4
Features:
5
Overall:
5
Would Recommend to a friend.
Free Axvoice-Axvoice calls
Posted on: February 21st, 2018 by SarahAnna
I have their basic residential plan which is pretty cheap but still it has unlimited Axvoice-Axvoice calls. Quite a freedom they offer for a minimal price.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
5
Price:
4
Features:
4
Overall:
4
Would Recommend to a friend.
10/10 if they get better support
Posted on: January 17th, 2018 by LauraWatson
For its price, Axvoice is certainly the best but the aftersales really bug me. I mean, cmon! Your service is great but you have to get someone to reply to the emails faster or get live chat support because its mentioned on your website.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
4
Features:
5
Overall:
5
Would Recommend to a friend.
This is what you call cheap!
Posted on: November 28th, 2017 by May Mcdonald
Under $10 for unlimited calls; sounds too good to be real. But thats what this VoIP is giving its customers. You guys own me now.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
3
Features:
4
Overall:
5
Would Recommend to a friend.
I hardly miss calls anymore!
Posted on: September 22nd, 2017 by KristaFleetcher
There are different call forwarding features that allow me to redirect unanswered calls to other numbers. In fact, if the ISP is down, I still get calls on my cell phone. Totally happy with how much this voip provider cares for its clients
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
3
Features:
4
Overall:
4
Would Recommend to a friend.
You’re good!
Posted on: September 4th, 2017 by VelmaGibson
Affordable VoIP. Probably the only one in the US thats this cheap. Comes with decent features and very good voice quality
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
3
Price:
4
Features:
4
Overall:
4
Would Recommend to a friend.
Quite Good - AxVoice
Posted on: August 21st, 2017 by AmeliaKites
I SO needed a VoIP phone to talk to my boyfriend who has been in Florida from a year while we live in San Francisco. I needed something very, very cheap to set up with unlimited calls. We both got Axvoice and now we can make lots of calls to each other. Maybe they need to get a few dollars deal for those who just want to make unlimited Axvoice to Axvoice calls because I dont care what else comes with my subscription
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
3
Features:
4
Overall:
3
Would Recommend to a friend.
Satisfied!! - AxVoice
Posted on: August 11th, 2017 by Alison Grace
I am the kind of person who always goes first for the isle that says Sale because I like to SAVE. Thats how my life is and I am not ashamed of it. I love to save and thats why I got Axvoice for my office. It was much cheaper than other VoIP providers, like really cheap. But this voip has turned out to be very satisfactory; better than my expectation. The voice quality is spot on and there are lots of features
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
5
Price:
4
Features:
5
Overall:
5
Would Recommend to a friend.
Impressive Voice Quality, Customer Service Could Be Better
Posted on: July 28th, 2017 by CasperMorgan
Its been 4 years since I am using Axvoice and I am very satisfied with its consistently good voice quality. My clients are very important to me and I think its just horrible that your call breaks or distorts when you are dealing with a major client. My clientele is limited but they are big players so I would have easily switched to another VoIP right away if this wasnt up to the mark; but Axvoice has always been a reliable VOIP service. This review is for all those years of excellent service that they have provided me
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
5
Price:
1
Features:
2
Overall:
2
Would Not Recommend to a friend.
Beware of this company - Axvoice
Posted on: May 15th, 2017 by BSteve
As others have said there is no person to talk to nor will they provide their names. I was with them for 5 years and starting last year they moved me to their most expensive plan on my contract renewal date. It took a few emails but they fixed it. This year they just ignored my requests for adjustment. I moved to another provider and they charged me $40 for my gateway. I have to return it at my expense. Then after they have it for 2 days I have request to get a refund. These people are sleazy and have no problem making unauthorized charges to your credit card
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
4
Features:
4
Overall:
2
Would Recommend to a friend.
No customer service, changed my plan to most expensive
Posted on: December 10th, 2016 by blukovic
Absolutely no customer service. If you have a problem, you have to email them and the problem may or may not go away. At the end of year, they changed my plan to most expensive one without any notice. Then they waited 32 days to charge my credit card for previous month $18. I tried to change to another, cheaper plan, but was unable. I canceled, but had to pay another month because they informed me after second month started. I switched to their competitor and hope to have better experience. New company has 24/7 customer service and toll free number
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
4
Overall:
5
Would Recommend to a friend.
Great International Dialing Package!
Posted on: May 16th, 2016 by saraj
Great International Dialing Package! I wanted to use their service as I own an import-export business and I am usually making calls all over the world. I was looking for something that I could use on the go as well as use in my office. Then in one of the forums I saw a reference to axvoice and when I visited their site, I found that it met my requirements. I could use it on a SIP software phone through my PC and configure it for use on my smartphone as well. All in all the unlimited international call package for $16.58 was well within my budget and I saved money on all the calls I made
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
5
Price:
4
Features:
5
Overall:
5
Would Recommend to a friend.
Great service, mediocre support - Axvoice
Posted on: December 1st, 2015 by Steve B
I have been using Axvoice for 3 years and the service has been flawless. No call issues of any kind and no issues sending and receiving faxes. Like others have said you have to keep an eye on the billing. I have an annual plan and they always switch me to the most expensive month to month when the year runs out. There is no phone support and the email support is very abrupt and like the website assumes you are a technical expert. It leaves you wondering if your issue will be resolved or not and they do not say how to perform what ever task you have asked about
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Good service and excellent support - Axvoice
Posted on: September 13th, 2015 by GeorgeTaylor51
I am pretty happy with the call quality of Axvoice and the different packages they offer their customers with. I was pretty excited to hear about the 8 dollars unlimited local calls package and when I received the installation hardware, I got it up straightaway. I also had very good experience with customer support. With a billing issue, I contacted their customer support agent once and got it resolved immediately
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Happy Customer - Axvoice
Posted on: September 10th, 2015 by sally_cooper59
Stating the obvious, I am simply fed-up of all these marketing calls. I heard good reviews about Axvoice and I was more than happy when I found out they had a Blacklist feature as well. Now any number that I do not wish to receive a call from, I add it to my Blacklist and that is the end of it. A happy customer with a happy review
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Easy porting and amazing voice quality - Axvoice
Posted on: August 23rd, 2015 by Natalie Andrew
Axvoice has been a great experience for me so far. Being a housewife, I do not have much to do other than call my parents. My bills were rocketing sky high, until I got axvoice. I was able to keep my existing number through their porting facility. I have an 8 dollar package and it works fine for me
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
1
Features:
3
Overall:
2
Would Not Recommend to a friend.
Axvoice has no customer service and is much more expensive than they say
Posted on: July 29th, 2015 by jami425
They charge you an exorbitant amount for shipping in the beginning and then want you to pay for return shipping when you cancel service.
Charge for porting a number over $15
Horrible customer service if you have issues. You get one sentence answers and have to email multiple times.
After paying for the first year they automatically change you to a monthly price of 16.74 which is extremely high for the features and quality
They only support one phone connection
When you cancel they charge $40 and hold on to that money until you return the device within 10 days. They shouldn't hold that money interest free during the shipping time. It should be charged to the card they already have after the shipping period if the device isn't returned. Now I not only have to wait for it to arrive but also wait for them to process the refund.
Horrible company! Get a magicjack or basic talk and save yourself the money and hassles
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
My main problem solved - Axvoice
Posted on: July 15th, 2015 by Narindra Shethi
I have a house to run and can certainly not afford extraordinary expenses. With kids at home and my wifes overwhelming social interactions, my home phone bill was way way above average. Hearing about the Axvoice unlimited package was a perfect catch for me and I had to get this package immediately. 4 months down the line and I am satisfied and impressed with this product as much as I can be
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8
Would Recommend to a friend.
I like their Block Blacklist numbers feature - Axvoice
Posted on: April 22nd, 2015 by Pete_Linkator
Anybody living in States would be pretty familiar with bugging over the phone by marketers. Day-in day-out you receive so many calls by people convincing you to buy one product or the other. You keep landline and they take your number out of directory or somewhere else I dont know. But its horrible as hell. I found out about Axvoice Voip service and got it for my usage. This service is pretty easy to set-up. It is not an all expensive and my favorite part is that I get to block all the unwanted numbers that really piss me off. I like their sound quality and price packages a lot as they help easy a lot off my pocket
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Bills under control - Axvoice
Posted on: February 16th, 2015 by JaneHathway
Expensive bills were a little bit too much for me to cope with along with taking care of my kids. I am a working mom and there is a lot on my head all the time. My kids fight a lot when they are home after school and I come home from office pretty late. I receive a number of calls from my kids complaining about their fights while I am at work. Work stress combined with kids fighting combined with high call charges was something I was unable to handle. Recommended by a friend, I came across Axvoice and its low pricing. The unlimited calls facility with a pretty modest price package was a sigh of relief for me. I cant tell you how relax I felt after seeing my first months bill from Axvoice. Their service quality is pretty good too and the pricing is simply phenomenal
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8
Would Recommend to a friend.
A good experience overall - Axvoice
Posted on: February 2nd, 2015 by Young Chang
The unlimited calls facility is one big plus for me. My mother is old and she does not go out much. Her favorite past time is chatting with her family and friends over the phone. With so many calls all day long, our phone bill exceeded $100 every month. Getting Axvoice helped me save a big load of money every month. Added to that, the call quality was pretty exciting. We have been used to a landline call quality for some time and Axvoice was equally good. I have had a pretty good experience with Axvoice
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
2
Features:
4
Overall:
2.6
Would Not Recommend to a friend.
Deceptive Advertising - Axvoice
Posted on: January 27th, 2015 by Guthrie
I would be a lot happier if AXvoice had answered my questions. I emailed and asked for an explanation of the charges being so much larger than the advertised amount. They replied mentioning a one time number porting fee, taxes and fees, and a shipping and handling fee too. I then asked "What will I pay next year if I choose to continue with AXvoice?" and received no reply. This situation causes a lack of trust of this company
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
2
Features:
2
Overall:
1.8
Would Not Recommend to a friend.
Axvoice service good for one year, horrible after that
Posted on: January 16th, 2015 by haroldcw73
the quality of the call is mostly based on your own internet. this is not something AxVoice can fully control.
What AxVoice can control is their ability to provide a service that is up, fully functional, and has technical support to help when there is a problem.
To that end, AxVoice has nearly fully failed. The service currently does not allow me to call 6-8 numbers that I regularly call. I have tested making calls on other phones, with no issues. On the AxVoice service, I get a busy signal.
AxVoice Technical Support will not respond, and customer service will not currently refund based on the failure of the service
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Pure excellence - AxVoice
Posted on: July 27th, 2014 by kennghim
Ive worked for a local internet company for over five years who also offered VoIP phone service, and I would never use their services or suggest them to family or friends. I know it sounds bad, but I know the phone service was not up to the standard. At least three out of five of my weekly installations/appointments are usually people who complain about the constant problems with their services. I know I shouldnt bash the company that pays me, but its the truth. I briefly had their phone services and it sucked. The call quality was never consistent. I thought about going to Vonage, but then I saw how much cheaper Axvoice was, so I said screw it and took a chance. It was a great decision. This is how a good company supposed to treat their customers. Pure excellence
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
As good as landline
Posted on: July 21st, 2014 by suzanwright
So this is my first time having a home phone in a looooonnnnnggg time. The last time I had a home phone was back when service was analog. Ive become so accustomed to having just a cell phone; I felt there was no reason to have a regular phone in the house. My mother is staying with me and my husband now and she likes to talk to our family back in Netherlands, so I had to look into getting home service. I have to be honest and admit I tried a different company prior to signing up for Axvoice. Our cable package was offering a triple play bundle so we tried it. It was really horrible though and the long distance were phenomenal. I was quite surprised because I thought it was going to be better than what it really was. The calls were extremely poor. Most of the time, we couldnt understand or hear the other person on the phone. Since we didnt have the service long, we just ended up cancelling it. Axvoice has really restored our faith in home phone services. Their voice quality is excellent and their long distance rates are the cheapest
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Happy to switch to Axvoice
Posted on: June 11th, 2014 by yazpariz
Just connected my Axvoice service and it sounds awesome! I just left another company and the difference is like night and day. My calls are crystal clear compared to what I had to endure for the past two months. I couldnt wait to switch companies. The most irritating thing was the call feedback. I would be on the phone with someone and all of a sudden I would start hearing my voice echo. It was so annoying. Paying close to $40 for crappy service was beyond stupid. Im totally glad I heard about Axvoice. I feel sorry for people who are dealing with lousy phone services because they really dont have to
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
4
Price:
5
Features:
3
Overall:
3.2
Would Not Recommend to a friend.
Initial Impression Axvoice
Posted on: May 29th, 2014 by toddbailey
What good is a low cost voip provider if setup info isn't available and hardware doesn't work with the service? cost is key but need to provide better service to first time users. 15 day trial period: will likely cancel unless issues on non functional equipment are resolved
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Low phone bill with Axvoice
Posted on: May 23rd, 2014 by Todorenko
I still cant believe Im getting unlimited phone services for under ten bucks. That just blows my mind every time. Just think, I almost signed up for Vonage. I wouldve been paying a lot more. Thank goodness I found these guys. My family calls me Frugal Freddy because Im always looking for some kind of discount. My sister had a bet with me that there was no way Ill find a way to get a home phone bill under $20. Her phone is bundled through a cable company. I dont know how much she pays, but I know its a lot more than me because she immediately switched to Axvoice after I showed her my first bill
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Excellent service provider - Axvoice
Posted on: March 19th, 2014 by cindyw
I love this service! I decided to get a home phone since my cell phone service is horrible in my home area, and I still have five months left in my contract. Ive been searching for a new job for a few months now, and my cell phone kept dropping calls. Not only that, but sometimes the calls wouldnt come through at all. I had at least two different employers tell me they called me several times, but I never received a missed call notification. So those were the main reasons why I decided to get a home phone, so I could have a more reliable way for job offers to contact me. I have follow me set up to ring my mobile phone if Im not at home, so now I can always be available. Since Ive had Axvoice, Ive been using my home phone more than my cell. If you knew me personally, you would know how much I love my cell. I never used a VOIP service before, so I didnt know what to expect, but the quality is phenomenal. It actually sounds clearer than my cell phone. Im glad I chose Axvoice over Vonage. Vonage cost $12 more per month, they charge $10 for their VOIP adapter, and charge shipping and handling to ship the darn thing, so Axvoice was the obvious choice for me. It was more affordable, and has some great features. When I first got my new cell phone number, I use to get calls from telemarketers and automated work-from-home calls all the time, so I was worried I was going to have the same problem with my home phone. Fortunately, Axvoice has an Anonymous Call Rejection feature that really comes in handy, especially when my ex and I broke up. So Im definitely a fan of that particular feature. LOL. But the bottom line is, I love Axvoice, and I predict Ill have this service for a very long time
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
A wonderful experience - highly professional service - Axvoice
Posted on: March 5th, 2014 by tomasf
I just switched my service to Axvoice and so far Im extremely happy. I was getting sick of dealing with the BS with Xfinity. My bill was nearly $200 every month for their triple play package. I had their cable service with all the movie channels, home phone, and internet. For some reason, the bill seemed to be different every month. And when I had trouble with my service, their go-to response was theres a known problem in your area. It just got too frustrating to continue to deal with their nonsense. I wanted to switch a long time ago but there was no other option. My father has satellite services and I absolutely hate it. I finally decided to downgrade to just their basic cable package, found a cheaper internet company, and got my home phone service through you guys. Im really impressed by the quality of the calls. There is absolutely no difference between your service, and the expensive service from Xfinity. It makes me feel a bit stupid for not switching sooner. I feel like I threw away a crap load of money for nothing. So far, switching has been a great decision. My bills are lower, the service is great, and my wife is happy. So thats all that really matters. Ive only had to contact customer service a few times, but it was mostly just to ask questions, but they were always friendly and helpful, so no complaints here. I even recommended your service to a couple of my in-laws
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
2
Features:
2
Overall:
1.8
Would Not Recommend to a friend.
Axvoice - Terrible!
Posted on: December 3rd, 2013 by pedro
I am IT professional and I would strongly discourage anyone to do business with this company. They do not have address and phone number, no names of customer support people you work with, just e-mail support, slow at times (24-48 hr to respond). They betray customers' confidence to safeguard privacy. Paying less is only good if you get what you want, but being/getting betrayed is not worth any savings. Now exploring other (more expensive) options for VOIP and assuming they will never refund $129 because I did use my own equipment (and as some other reviewers already indicated). Will have to cancel my credit card, just in case! Moving on!
Piece of advice: do not go for 12-mo contract. Get a month-to-month at a higher rate and only if you are happy with service get a longer contract
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Axvoice Savior
Posted on: October 11th, 2013 by newtonsen1
It was quite difficult for us to change our phone company exactly when my wife was in the hospital but I had to do that as my phone service provider GlaxyVoice was closing its business. I was kind of rescued by Axvoice and they transferred my GalaxyVoice number on their own. All I had to do was sign up and then email an authority letter. They completed the whole process on my behalf while I was busy with my children and wife in the hospital. Besides that, I am getting free voice mail and call forwarding. At night, I can use Do Not Disturb feature which is the most useful feature with a new born in the house. Call quality and customer support is far better than what I was getting before
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
2
Features:
2
Overall:
2
Would Not Recommend to a friend.
Horrible Customer Service, overcharging with Axvoice
Posted on: September 13th, 2013 by kell_bates
Stay Away, there is no live customer service, you will never have questions and or issues resolved. The service was ok, but have many issues over the time that I did try to use it
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Not Recommend to a friend.
DO NOT GET THEIR SERVICE
Posted on: June 3rd, 2013 by RLR06H
With cheap price comes cheap service. I rarely ever encounter bad enough service where I feel the need to post a bad review. However, I feel like this particular experience is quite an exception. I obtained service from them because I read reviews that their VoIP was excellent and the connection was clear. From the day I received my "free" device I already had technical issues. I couldn't make or receive calls. The most frustrating part was that I couldn't even call to troubleshoot, I had to email which took me 3 days to get it resolved. It all ended up being an issue on their end. After that was resolved, I asked them to disable my call waiting which I could not have active as I was using this for a customer service position at home. They stated it was disabled but people were still getting a "ringing" when they called when I was on another incoming call. When contacting them they stated it depended on the provider of the person calling. That made no sense. What was the point of having call waiting disabled if it only worked with certain providers which seemed to be none of the ones that called me. After I advised them of that they then blamed the issue on me that it would be on my end. (Mind you, I now have Vonage and my call waiting disability has had no issues.) Then a day later my incoming calls were not coming through at all. I don't claim to be a IT wiz or anything but I have a fairly advanced knowledge of computers and I'm pretty sure this is not an easy connection for someone who has no clue how to troubleshoot. I've since cancelled my service and requested a refund of my remaining balance for my outgoing calls. They said I would be charged 39.99 for that "free" device until I returned it within 10 days, in which I have to pay the shipping in handling. They've already caused my account to be overdrawn and there is no way that I'm going to pay anything else towards this incompetent company. What a waste of my time/money. Do not get this service
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Excellent service at Axvoice!!!
Posted on: May 29th, 2013 by JoeR
Prices are lower, no contract required, good after sales support and 2 dozen free features. Voice quality is excellent on local as well as international calls. Just love everything about this service
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Absolutely fantastic customer support at Axvoice
Posted on: May 15th, 2013 by klm323
Ive never had a VOIP service before, so I had a lot of questions before signing up. Axvoice customer service is impeccable. They were so friendly and patient with me. They made sure I understood everything and was completely comfortable with the details of the service before purchasing. So right off the bat, I liked Axvoice. I just want to give a breakdown of how smoothly the entire process was for me.
On DAY ONE, I called to inquire about the service and ask questions. Later that day, I spoke with my husband about it, and he told me to go for it. So I signed up on their website that evening to get started. Within a couple of hours a representative called to confirm the order and told me that I would receive the equipment within a week.
Day Five, I received my phone adapter. I was surprised it came so fast; it came sooner than expected. I hooked the phone adapter up to my modem, and plugged my phone into the adapter. It was extremely easy, my thirteen year old granddaughter helped. It only took me like 60 seconds to do it and I was able to make and receive calls immediately.
DAY SEVEN, I sent AxVoice some paperwork to have my old number transferred over to my service.
DAY 15, my number was transferred over successfully, and I started using my new service with no problems. The call quality is really impressive. I absolutely love it. The whole process was easy, the customer service was great, and the features are wonderful
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Not Recommend to a friend.
My dog could provide better customer service than Axvoice does!
Posted on: May 7th, 2013 by Scotty B
I tried to sign up for their service but their "billing" department (so said their emails) was so inflexible and rigid about the process, I ultimately gave up trying to complete it. Not only did they fail to read/respond appropriately to emails -- repeatedly requesting information, for example, which I already provided to them -- my issue ultimately came down to their complete inflexibility in regards to a simple phone call. As with many companies, they use a phone call to validate their online client and wish to speak to you personally. However, in attempting to set up this initial call, Axvoice seemed completely inflexible, insisting on a time-table which I found decidedly inconvenient. Moreover, they seemed unable or unwillingness to accommodate an alternative time frame that was convenient for me. I wasn't trying to be a prima donna -- accommodating a customer's time table is perhaps one of the most basic tenets to proper customer service and I did provide them with a generous three hour window from 9am to noon any day of the week for which I was available for this procedure -- but AXvoice was ultimately incapable to accommodate my request.
Now, I understand when the cable or phone companies requires this kind of "window of availability" (i.e. because they are sending out an actual person to your home to whom you need to give access to your property), but c'mon AXvoice -- this kind of service window crap is really annoying when even when it is clearly necessary. We, on the other hand, were merely negotiating a time block for receiving a simple phone call! WTF? Do you really need to be THAT inflexible? Is your billing staff so impotent that they can't simply pick up the phone at ANY time of day? Ultimately, I just became frustrated with the email back and forth and given the wide range of competition in the VOIP industry, I felt this situation likely portended some really poor customer service for which I would have gravely regretted had I had the misfortune of enduring a full year of service with them. I suppose I might thank AxVoice for being such incredible boobs
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.6
Would Recommend to a friend.
I highly recommend these guys.
Posted on: January 24th, 2013 by jamesrohloff
I have never written a review before in my life, but I guess there's a first time for everything. I'm recently divorced, and been really down on my luck since my wife left me. She usually handles all the bills and financial stuff around the house. I'm a guys' guy, so I don't know what kind of groceries to buy, or what kind of cable package to order. I'm absolutely clueless when it comes to that stuff. The first year on my own was brutal. I overpaid for everything. After my job cut our wages, I had to learn how to budget my money. To go from $11.50 to $8.25, was devastating. I decided to try making money online, so I kept internet and basic cable. I gave up cell phone services for awhile too; I was paying $87 per month for something I barely even used. I saw an ad for Axvoice, and checked the site out. I thought to myself, "$8.25?! I can do that!" The adapter came within a couple of days, and I was up and running. It was nice talking on a phone that didn't drop my calls or sound like I was inside an empty room. I can't believe how many features I get with my service. I have caller id, voicemail, three-way calling, call forwarding, and a bunch of other features. My home phone does more than my cell phone could ever do. I would need 20 different phone apps alone, to do the things Axvoice does. Now that I'm on my own, I can appreciate the small things, and these guys offer a big difference for a small price. Thanks for the awesome service
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
Axvoice Works Very Well For Us
Posted on: October 3rd, 2012 by brendanj876
We have an office in the US and an office in Canada, and we switched over to Axvoice from another VoIP provider about 7 months ago. With our previous VoIP provider, we were constantly having issues with calls dropping, and also billing issues. I grew pretty sick of dealing with it so I did a bit of research online and decided to give Axvoice a try. I am glad I did, as the last 7 months since switching have been mostly smooth sailing. I also want to emphasize that it was easy to get Axvoice set up quickly in both our US and Canada locations, and the systems at both locations interface well with each other. I'd recommend Axvoice to any company who just wants their phone system to work without spending an arm and a leg, and also wants some business-class features
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
HIghly Recommended Service, 5 Stars, No problems
Posted on: September 25th, 2012 by AllenWright
We were previously with Vonage and then switched to Axvoice and had signed about three months ago. It was very easy to complete and get the sign up stuff done, also we ported our number from Vonage over to Axvoice and honestly it is better quality at about half the price we were paying or close to it. The customer service is really great. The number port took about 2 weeks from the day our port request was put inand it went smooth. Me and my wife are so glad we switched and very happy with them, saving more money and better quality.We have tried all the top voip services and have switched to get best prices and service and Axvoice is best so far
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
All around great service and price, no complaints at all
Posted on: July 13th, 2012 by BraMiami
When I had an apartment years ago when I was single I had a dsl line and went from msn to earthlink to finally switching to Comcast cable internet when it became available, at that point I had been seeing several commercials and offers for voip service and how much you could save and being that my internet and phone bills were way over 130+ per month I decided to make the switch and try out axvoice.
I placed my order over the phone and got my equipment super quick and to be honest it was very easy to plug in and use. I called my gf at the time and she could not tell the difference between my phones calls and other landline calls. No robotic sounds or lag in the call at all, I was pretty happy. I later called my family who lives in the islands, which ended up being cheaper than long distance or any phone cards which I have used before, they sounded like they were right next door to me and that was amazing. Two Big Thumbs Up for Axvoice
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.8
Would Recommend to a friend.
Best Features and Choice for the Price. Beats the rest
Posted on: July 2nd, 2012 by digcity
The first thing I liked about axvoice was the features included and no contract needed like many others will do to lock you in forever. Honestly the customer support is second to none. When I called in to get help with correcting a router issue a tech guy got on the phone right away and walked me through the whole thing and got the problem resolved quickly. That help to me meant a lot and was all I needed to become a lifetime customer. Most support will transfer you through three departments, leave you on hold, or take days to fix the simplest problem, they handled it quickly and I was more than happy. I have a complicated setup for my internet in my building and they figured out a solution fast. I highly recommend axvoice just based on customer support alone
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.8
Would Recommend to a friend.
Great company !!
Posted on: June 26th, 2012 by Eric78
I ordered Axvoice after my previous voip company (Sunrocket) closed. For the transition Axvoice offered 3 months free service to sign up. The material arrived very quickly and setup was a childs play. We chose Axvoice because of their international plan. My wife is from France, so she makes a lot of calls back home. Other providers have something similar, but they are more expansive and somentimes they don't include France. The voice is very clear. The international rates are so high with other providers, I'd be paying 4 times what I pay now. I would definitely recommend this service especially if you make international calls
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
3
Features:
4
Overall:
2.6
Would Not Recommend to a friend.
Looking for another provider now
Posted on: June 12th, 2012 by yduch
Two points why I would not recommend them:
Upon sign in they charged me $152.88 by mistake. I supposed to pay $10.99/month, so I requested the explanation by e-mail.
BTW, I didn't find any way to call AXVoice support.
They responded that transaction will be refunded. That happened a year ago and I still didn't get my money back. AXVoice has been charging me for $10.99+taxes and fees for entire year, but $151.88 got lost. For last two months I didn't get any response from them to any of my e-mails...
Second issue: some of phone numbers, that I was dialing too often, stopped working. For example, my company PBX access numbers stopped working one after another. As soon as I was switching from one access number, that started giving me a busy signal after a month of using it, the next one stopped working in a month or so. When I lost an access to the first one, I've sent an e-mail to support: no response at all... Finally I came to the situation that I couldn't call any of my most used numbers and the account became completely useless
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Recommend to a friend.
I LOVE Axvoice!!
Posted on: June 3rd, 2012 by Jaxman
I use high-speed internet for some home-based marketing that I am getting off the ground. I needed a reliable service for calls without giving out my cell or regular home number. I found AXVOICE and decided to give it a try and now I am very glad that I did. It is extremely reliable and the calls sound no different from a traditional, wired line service. At first I went with the basic, free service for incoming calls only, but I needed this to be for my new business. I switched it to the home office plan, which was the same price as the residential plan I was looking at. The 200 minutes with this plan is fine for me because I do most of my communication through social networking, text messages, and email. This works for the occasional conference call I need to do. As my business grows and I need to do more with this line, I can get nearly 8 times the minutes for only twice the price. I get all the features I would have gotten with the residential plan, too, including the music-on-hold feature, which gives my business a nice, professional feel. The simultaneous ring is perfect because my wife works a different schedule than I do. With this, my cell vibrates with no ring in my pocket to let me know the land line is ringing and it doesn't disturb her. AXVOICE helps me work my home business with more convenience than I could find with some other carriers and I am very happy about that
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.8
Would Recommend to a friend.
long time customer
Posted on: May 24th, 2012 by JoshBrooks
Purchased my frt Axvoice service but 2 years go. It was a lttl frustrating t gt my ld phone number ported but nc dn t hs worked well ver inc. I hv inc moved 3 times, tkng my Axvoice hardware nd phone number with m ch time. What a great advantage of location free phone number! Th hardware h bn reliable nd tll works well.
Purchased a cnd Axvoice phone line lst year fr my ecnd residence, nd tht lso hs worked flawlessly; fr whatever reason, t was easier t gt n touch with Axvoice customer service for the scond install and get my 2nd number ported
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
3
Price:
5
Features:
5
Overall:
4.2
Would Recommend to a friend.
Axvoice: Great Customer Service, Potential Issues
Posted on: May 2nd, 2012 by Kinglorious
Axvoice has great customer service. Their prices in comparison to what they offer are great and their calls and voice quality are dependable.
The other issues that are noteworthy are those of its 15 day back guarantee which one has to pay the return shipping and it doesn't cover your BYOD (bring your own device).andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
4
Features:
1
Overall:
2.4
Would Recommend to a friend.
Axvoice: Doing All Right?
Posted on: February 19th, 2012 by DDK
Today, 2-19-12, was my first major outage lasting a few hours. The failsafe (call forwarded) backup number also did not work as was specified by AxVoice web site. There is no telephone number to call for tech support OR for customer service. The LIVE HELP (Live Chat) is not live at all. One must leave a message and an email address. It's been 10 hours, no response yet though my service magically came back up. (no it wasn't on my end nor the ISP). Considering this is the first "known" outage, I guess I'm doing alright.
- Daniel K., AEE, BSEE, MSIT DDK Telecom - see our site for "VoIP Advantages and Disadvantages" for more info on various VoIP providers and equipment
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
2
Features:
5
Overall:
2
Would Not Recommend to a friend.
Axvoice Review - Voip Provider
Posted on: May 3rd, 2010 by Plano
I used to have a plan with them called Pay as You Go (Pay just for the calls you make). In order to use this plan, a deposit was required. I placed $20.00 in it. I used only $0.27 out of $20.00. When I canceled my account after a month, no one returned my deposit money back. I have made numerous attempts to get my money back but so far no luck. I sent e-mails and left messages on Axvoice tech-support (888-277-8647)and Axvoice Billing (212-933-9460) but so far I have not received a response from them. I also contacted Better Business Bureau and Federal Communications Commission and so far Axvoice doesn't respond even to them.
I really regret having business with them and do not recommend them to anyone. In order to avoid my mistake, stay away from the company and do not spend a single cent on their products and services.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
5
Price:
3
Features:
5
Overall:
3.8
Would Not Recommend to a friend.
Re: Axvoice
Posted on: February 26th, 2010 by aphrodita
I have been with this company for years. Once, I neede customer service and I got someone completly rude. NO CUSTOMER SERVICE SKILLS....but to avoid going to the hedached of switching VOIP companies, I decided to give Axvoice one more try. (Hey! maybe the person on teh other day was a very unhappy human and I was the lucky one having to deal with Him/Her)
Well, I nned Customer Service again...a year later..Now I feel that is company is being run by some morin living in his mother's basement. What an awful expereinece!!!! They do not know they butt from their elbow!
As I mentioon on the CONS: No phone contact at all (even though I requested a contact phone number already in 3 emails). ALL communication is via email, which ,make it almost impossible to make your point across when the other on do not take time to read your email completely, and all you get are answers that are not even related to your request. I do not think whoever is assisting the customer is taking the time to read and make sure good quality service is provided.
Today I had enough. I am a customer less Axvoice will have to deal with. And so is my best friend who just sign-up with them, and will cancel also to avoid these issues in the future
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
2
Price:
5
Features:
5
Overall:
3.4
Would Not Recommend to a friend.
Would not recommend Axvoice
Posted on: December 3rd, 2008 by r_voip
Overall the quality is ba
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
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Compare Features Side-by-Side by plan.
- 3-way-calling
- 411
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