Call Center Software

User Reviews for Freshcaller by Freshworks

Average user reviews

Based on 1 Review

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Just a great all around telephone solution for our business

Posted on: January 25th, 2019 by happybusinessman

Freshcaller has worked extremely well for our company since we adopted it about 7 months ago. The contact center aspect of it works seamlessly and integrates well with the rest of our business operations, which is aided by the Freshworks software suite. Freshcaller and Freshworks basically cover every business software need with comprehensive products at a good price.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

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User Reviews for RingCentral

Average user reviews

Based on 142 Reviews

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Best VOIP Service

Posted on: June 3rd, 2020 by JAK Studios LLC

I switched to RingCentral after our last VOIP provider failed us. It was the best move we ever made. Excellent features, excellent quality, and excellent support. I highly recommend RingCentral to any company looking for a high quality VOIP provider.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
5
Features:
1
Overall:
1

Would Not Recommend to a friend.

President of a company

Posted on: March 20th, 2020 by Kcsigns

My problem with the company I have been with 5 years can not fixed there own phone system .I rely on my phone system for customers itd been down 4 days noone but rookies trying to fix my issues when you cal my business all 4 lines and 4 different numbers all you get is a recording noone knows why

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Five Star RingCentral

Posted on: February 14th, 2020 by PorterGlenn

When we replaced our phone system for the office we did a lot of research; we talked to a lot of different companies to see what theyre using; we read every review that we could find; and we painfully went through all the various options to check out the applicability for our business. After the research we contacted each vendor to see how responsive they were, so when it was time to choose the decision was incredibly easy. I would like to say that was this was the greatest experience of my life, but I think that marrying my wife and the birth of my daughter would tie for first place in that competition... RingCentral is hands down the winner when it comes to an amazing phone system that can do system wide voice calls, sending and receiving faxes on your phone (yes some of our vendors still use a fax, lol) and group emails, customizable messages, hold music, automated transferring, push a button forwarding, automated attendant, video conferencing, work and project collaboration and 100s of other functions that we are beginning to realize can literally make us even better than the amazing company we already are... With RingCentral you can come up with an idea and one of their level 2 techs will think outside the box and minutes later you have it set up; set up correctly; tested and working. If I could do it over again I wouldve switched to RingCentral 25 years ago and not wasted tens of thousands of dollars To keep antiquated phone services up and running and paying for after hours phone services with attendants who sound like they had a drink in one hand and a cigar in the other. We are a RingCentral fan club and the entire company is exploring the unique business tools that come with RingCentral...

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Awesome so far

Posted on: October 24th, 2019 by MsTrial711

It has only been two weeks but so far things are excellent. I like that when I receive a voicemail, it is transcribed and sent to my email address. Also, I am an attorney and do not like for everyone to have my cell phone number and be called at all hours of the day and night for free legal advice. RingCentral solves this by having my office telephone number show up when I call from the app. My only complaint was I purchased the least expensive phone they offered because I really don't need all the bells and whistles, and it was too light to stay in the stand when I touched it. Upgraded and am waiting for new one to arrive. I have called support several times and each time I could understand the person who helped me, and they insisted on staying on the phone with me until they had completely walked me through the issue I needed to know how to set up.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
4
Price:
3
Features:
5
Overall:
4

Would Recommend to a friend.

RingCentral is technically sound - but you've got to do your research

Posted on: August 22nd, 2019 by wildcattommy

I've used RC for four years to serve a medical practice. Everything has gone just fine and according to expectations. I recently needed to replace an on-site PBX at a church (12 stations) and decided RC would be a good option. Six of the 12 stations had to be analog over existing TWP phone wiring - including an elevator phone. There was some problems getting the sales person to understand the application (the five analog stations were really just emergency phones in school classrooms, a kitchen, etc.) and that I didn't need full VoIP features for those stations. Anyway, looking online at the Cisco ATA devices for this application was important - as was asking to speak to an engineer who could answer detailed questions. For example, the RC firmware for the ATAs disables the second phone port - so one ATA per phone is needed. Ordering the equipment through RC simplified things (I did ask them if they could meet Internet pricing for the VVX 150 phones and the ATAs - they came very close). Cutover to the new system was smooth and everything is working as planned. Now, you can probably guess that I worked in this field and knew the right questions to ask, etc. All I'm going to say is that RC delivers a good product but you have to be sure you know your application and can work with (and perhaps through/around) the sales person to get your configurations defined. This is not your parents' telephone system. Price is fair - especially given its reliability and avoidance of on-premise equipment maintenance fees.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
2
Price:
1
Features:
2
Overall:
1

Would Not Recommend to a friend.

Buyer beware of Auto Renew

Posted on: April 20th, 2019 by blueeyes

I contracted with #Ring Central for VoIp phone service for my small business in 2013. It went pretty well with #Ring Central for the first few years. I started have technical issues with the #Ring Central phone and had to use the customer service. #Ring Central customer service uses off US shore call centers. It is very difficult to understand the #Ring Central CSR's. Fast forward to 2019. I was fed-up with the #Ring Central customer service so I switched carriers. After porting my number to the new carrier I contacted #Ring Central customer service to cancel. The #Ring Central CSR informed me that I was in a contract and would have to pay $300 to leave. The #Ring Central CSR informed me that I was in an auto renew contract and I missed the grace period to cancel. I contacted a California attorney. I was told that as of July 2018 companies that are located in CA. can no longer auto renew contracts UNLESS they give the customer written notice of the contract renewal. California statuate Effective: July 1, 2018 West's Ann.Cal.Bus. andamp; Prof.Code 17602 17602. Automatic renewal or continuous service offers; prohibited activities; cancellation mechanism; notice of material change in terms; application of requirements (a) It shall be unlawful for any business that makes an automatic renewal offer or continuous service offer to a consumer in this state to do any of the following: (1) Fail to present the automatic renewal offer terms or continuous service offer terms in a clear and conspicuous manner before the subscription or purchasing agreement is fulfilled and in visual proximity, or in the case of an offer conveyed by voice, in temporal proximity, to the request for consent to the offer. If the offer also includes a free gift or trial, the offer shall include a clear and conspicuous explanation of the price that will be charged after the trial ends or the manner in which the subscription or purchasing agreement pricing will change upon conclusion of the trial. (2) Charge the consumer's credit or debit card, or the consumer's account with a third party, for an automatic renewal or continuous service without first obtaining the consumer's affirmative consent to the agreement containing the automatic renewal offer terms or continuous service offer terms, including the terms of an automatic renewal offer or continuous service offer that is made at a promotional or discounted price for a limited period of time. (3) Fail to provide an acknowledgment that includes the automatic renewal offer terms or continuous service offer terms, cancellation policy, and information regarding how to cancel in a manner that is capable of being retained by the consumer. If the automatic renewal offer or continuous service offer includes a free gift or trial, the business shall also disclose in the acknowledgment how to cancel, and allow the consumer to cancel, the automatic renewal or continuous service before the consumer pays for the goods or services. (b) A business that makes an automatic renewal offer or continuous service offer shall provide a toll-free telephone number, electronic mail address, a postal address if the seller directly bills the consumer, or it shall provide another cost-effective, timely, and easy-to-use mechanism for cancellation that shall be described in the acknowledgment specified in paragraph (3) of subdivision (a). (c) In addition to the requirements of subdivision (b), a consumer who accepts an automatic renewal or continuous service offer online shall be allowed to terminate the automatic renewal or continuous service exclusively online, which may include a termination email formatted and provided by the business that a consumer can send to the business without additional information. (d) In the case of a material change in the terms of the automatic renewal or continuous service that has been accepted by a consumer in this state, the business shall provide the consumer with a clear and conspicuous notice of the material change and provide information regarding how to cancel in a manner that is capable of being retained by the consumer. (e) The requirements of this article shall apply only prior to the completion of the initial order for the automatic renewal or continuous service, except as follows: (1) The requirement in paragraph (3) of subdivision (a) may be fulfilled after completion of the initial order. (2) The requirement in subdivision (d) shall be fulfilled prior to implementation of the material change. (f) This section shall become operative on July 1, 2018. After sending the opinion letter and the above statute to #Ring Central customer service, I was informed that they would "waive" the ETF and close my account. I WON!!!!!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
2
Features:
2
Overall:
1

Would Not Recommend to a friend.

AWFUL Service and Inconsistent Technology

Posted on: December 7th, 2018 by Yellow Music Company

I signed up with Ring Central under a year ago. In that time span, I've had four major outages with phone service and calling for technical support has been awful! They use language lay people can't understand, are terrible with follow-up and then continue to try and "fix" the problem after the issue is resolved. An average phone call to tech support takes me 1-2 hours and I am often incredibly frustrated by their lack of ability to clarify or explain the questions they ask. Most recently, they lost my case file and didn't record any notes and I've had to start over from scratch. I have to assign stars so I've given them one because at least they have an app I can put on my cell phone to use when I'm out of office. If you're a small business, sole proprietorship, or non-profit organization without any technical support, DO NOT USE THIS COMPANY. They are impossible to work with!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
1
Features:
3
Overall:
1

Would Not Recommend to a friend.

Biggest Disappointment

Posted on: November 10th, 2018 by Andy Pazz

We bought service from Ring Central and thought it would save money by merging the phones and webinar. It did connect both but the lines turned into horrible. The voice quality was not clear. When I complained about the issue they just ignored. My phone number was added into their voicemail list. Looking for some other company as RingCentral completely disappointed me.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
1
Features:
4
Overall:
1

Would Not Recommend to a friend.

Do your homework before you switch to RingCentral.

Posted on: June 2nd, 2018 by pcalvano@rogers.com

BEWARE! They have non existent customer service. The account managers have no clue how to help. They repeatedly apologize but can never seem to solve a problem. I was billed for a number I did not have or use. To this day I have not been able to have the number canceled or receive a credit for the payments they deducted from my credit card. They advertise HD Voice. I believe that's just the product name they use. I have experienced terrible voice quality. Many times incoming calls are interrupted and you have to wait for the call to reconnect. I usually end up calling from another line. They are way overpriced for the product and service they deliver. Look for other options. I can't wait to move my numbers elsewhere.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Great customer service and cutting-edge apps

Posted on: April 17th, 2018 by lauriermandin

I love that RingCentral is constantly upgrading its apps to make the service more useful and reliable. We've used RingCentral for five years now, and have been very happy with the price, service and overall experience. On the few times I've had an issue or needed help with an implementation, the support has been excellent. I have recommended RingCentral to others.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
2
Price:
1
Features:
3
Overall:
1

Would Not Recommend to a friend.

RUN, do not walk, away from RingCentral

Posted on: April 11th, 2018 by thelittleguy

I'm finally closing out my year-long nightmare with RingCentral. To cap it off, I'm currently sitting on hold with their porting department for the sixth time in a week because they're not releasing my main business line and my clients have been hearing a busy signal for the last two days. It all started when their sales team tried to lock me into a three-year contract without telling me, and charge me for the whole boat in advance. Things did not improve from there. Reliability was spotty, at best. Their configuration systems are not intuitive in the least. Customer and tech support have been, with rare exception, the most incompetent I have ever seen, next to Office Depot. Every time I had to resort to calling support, I could count on at least half my day being wasted. Not exaggerating--literal hours of my life gone every time I had to call these people. Rarely was my problem solved in one call. I wanted a turn-key solution so I could have a mobile office and didn't have to mess with complicated VOIP stuff. But now that I was forced to look into a more "advanced" solution like Voipo or Voip.ms (I won't say which, to avoid a shadow of bias) I'm kicking myself for not starting out with it. It took way less time to achieve the same setup with my new provider, and I didn't have to spend a single second on hold with service reps who knew even less about VOIP technology than me. And the best part? I'm now paying less than 1/10 of what RingCentral charged me for the same functionality. Spend an afternoon learning about how VOIP works and bypass RingCentral. You will have recouped the investment in avoiding their support lines within a day or two, guaranteed. Avoid this company like the plague.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
2
Price:
1
Features:
4
Overall:
2

Would Not Recommend to a friend.

They are scam

Posted on: March 13th, 2018 by jasonflooring

1- The worst customer service when it gets to billing. I had my 3 lines with contract, they had to do some changes to move me to shared line so they added 2 additional line without me knowing, now they say we can not cancel it because you have a contract, I say we have contract for 3 lines, not 5, but they ignore it and they say we are sorry, this is how our contract is, this is the bigest BS I have ever heared.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
3
Sound Quality:
1
Price:
2
Features:
1
Overall:
1

Would Not Recommend to a friend.

Overhaul this company ASAP - RingCentral

Posted on: May 30th, 2017 by Socalgal70

My business partner wanted to go with this service. I have my reservations, yet since my partner was excited we gave it ago. I was trying to change our credit card for billing. It took five calls to get an actual human. She was nice. She tried to help. Loading in three different credit cards because the system kept telling her our address was wrong. It wasn't until on the third credit card that was to a completely different business, address, and bank that she realized that it was not the cards but the system. At the same time, I get an email that they charged the first card which as the one they said we needed to change. I really feel for those who work there, what a damn nightmare to work in such an inefficient place

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
1
Features:
3
Overall:
1

Would Not Recommend to a friend.

Run - RingCentral

Posted on: May 8th, 2017 by rowit

The product worked ok, but we eventually had to switch because when we needed help it was a nightmare. Must of customer service can read their scripts in English but they can't really work in it. My account manager put me on a better plan that would save me money - it cost more. Security protocols are absurd and sometimes different departments had different answers to the same security question. We had three fax lines and they were unable to recognize it was all one account. And the real nightmare started when we tried to port our numbers to a new provider. They kept refusing the port and refusing to connect us with someone who would help. Meanwhile they disconnected one fax line and changed the email delivery of incoming faxes and confirmations to me. This is a small business, I am finance, HR and IT. I already get a load of emails every day and now I spend half my time distributing other people's faxes. With experience I have become very good at being forceful enough to get almost any disinterested or in competent customer service rep to help me, but with RingCentral it was a waste of effort. Brick Wall level incompetence on the other side. Run, do not walk, away from RingCentral

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
2
Price:
2
Features:
3
Overall:
1

Would Not Recommend to a friend.

Review of Ring Central

Posted on: February 6th, 2017 by Robert Paul Nelson

It works like just about any other program, but some things are not intuitive and/or lacks expected features. But worst of all is that you can not call them and get tech support. I've tried, and you are only directed back to the web

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1

Would Not Recommend to a friend.

RingCentral

Posted on: February 1st, 2017 by eradkowski

RingCentral has been the worst provider I have seen in years. We have been hung up on multiple times by their support team, our account manager has not helped us with phone tree issues, we lose calls throughout each day, we also have tried to create tickets on the fact that we can't create tickets to get assistance and have to call in until we get someone on the line to create a ticket on our behalf to get help on an issue. Most of the time the support reps do not even know how to pull up our account or answer a simple question as to why our call are not being recorded. This is by far the worst run company and worst VOIP system out there

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
4
Overall:
5

Would Recommend to a friend.

5 years stable service, high volume calling - RingCentral

Posted on: November 30th, 2016 by davidtitan

Have had no down time over past 2 years, and almost none the 3 year before that. We run heavy outbound calling 10 hours per day. Have moved phones to different locations with various routers and works everywhere

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
4
Overall:
4

Would Recommend to a friend.

Great Features, Serving at a Reasonable Price! - RingCentral

Posted on: November 22nd, 2016 by allevity2016

Our company has been with RingCentral for a little over a year and a half now and we couldn't be happier. Over the past many years we've suffered with the horrible service of the phone company that has monopolized the market; year after year charging us more and more (because they could) and offering very little for the exorbitant amount. With RingCentral we've been able to get out from under the phone company and know exactly what we have to pay for every single month, AND we get a ton of features that we can use to help streamline our business. We've been able to save a lot more money simply because we've been able to consolidate all of those extra service vendors by just using RingCentral. Of course, RingCentral is not perfect... no company is. We've had a couple of complications here and there, but it's never stopped us from being able to handle our business. RingCentral techs and the customer service reps have been there every step of the way and have never let us down

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
3
Price:
4
Features:
4
Overall:
3

Would Recommend to a friend.

RingCentral is alright, especially for the cost.

Posted on: October 2nd, 2016 by GmanGeorge82

It's less expensive than Metrofax, but not as reliable. Half the time a sent fax doesn't go through. That costs me minutes and tried pages against my total count. Metro fax doesn't do that, but it does cost more. Ring Central integrates with Google Mail, which is the primary reason I have the subscription. I need cohesiveness and compatibility with my work. That being said, Metrofax, the only other service I've used and like a lot, doesn't integrate with Gmail, but does receive in pdf format and can download to any email after logging in and transferring. It's an extra step that RingCentral doesn't require. RingCentral also has other features and allows to be a full virtual office with a business phone, business call features and reception, music for calls on hold, etc. For the cost, it's a decent expenditure. But for my primary use of the Fax, it's not as reliable as other services. That's why Quality is 3 stars only

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Really Delivers at a Great Price! - RingCentral

Posted on: September 29th, 2016 by agolio1

I have been with Ring Central for several years. I have never had an outage or a problem. It was easy to set-up. It is easy to maintain. It is affordable. That's the perfect combination

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
4
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral Review

Posted on: September 23rd, 2016 by Midge Koontz

I've been using RingCentral for about 3 years now - great, inexpensive way to get faxes delivered right to your phone/tablet/desktop. The only reason I ranked Customer Service 4 stars instead of 5 is that I've never had to use it. Their website is comprehensive and instructions for use so easy to understand. There are numerous other features that I'm sure are useful too, but for the few instances when I've needed to fax -- this takes care of it all

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Loving RingCentral after all these years.....

Posted on: September 15th, 2016 by JodiTodi

I have had RingCentral for many many years and have always loved the service. I have nothing to complain about and LOVE that their rate doesn't double every year like other companies

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
5
Price:
4
Features:
4
Overall:
4

Would Recommend to a friend.

RingCentral - voicemail good

Posted on: March 18th, 2016 by techie

We've been using RingCentral for about five years now, but only for voicemail as our Comcast Business voicemail is inadequate. We answer our phones "live" during the day, and any time a call is not answered a forwarding number passes it to RingCentral. We love getting our voicemails delivered as an MP3 file - you can listen to it, replay it, forward it by email, save it to hard drive, and search your messages based on incoming ph#, date, person, etc. We have the system set to respond slightly differently after hours on the weekday and on the weekends to address our needs. I have not tried RingCenter for VoIP. I know of one person who swears by it, but online reviews are very mixed

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
2
Price:
3
Features:
2
Overall:
2

Would Not Recommend to a friend.

Ring Central Phillipines customer service clueless

Posted on: September 30th, 2015 by marylanduser

Lack of customer service. No way to be transferred to a customer service in the U.S. who can resolved issues. It was like the blind leading the blind. Other than that, you have to do everything yourself via website/online

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Consistently excellent service -RingCentral

Posted on: August 27th, 2015 by ProjectManagerHayley

We've always had excellent service from the moment we made the initial phonecall. Delivery, installation, training and customer support is all faultless. Good work Team

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
3
Sound Quality:
4
Price:
3
Features:
4
Overall:
4

Would Recommend to a friend.

Friendly service, long problem resolution waits.

Posted on: August 13th, 2015 by destiny_driven

If you need call in support, my best recommendation is that you schedule it for a time when you have at least an hour to burn because every time I have needed support, it usually eats an hour block of my schedule. I can't say whether this is due to the level of complexity of the problem, or a lack of training/troubleshooting skills of the service team. Regardless, it would be nice if they could cut this in half

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
4
Features:
3
Overall:
3

Would Not Recommend to a friend.

Not Very Innovative

Posted on: June 22nd, 2015 by bananabroker

We have been using RingCentral for about 10 years now. RingCentral and GotVMail were the only major players I could remember at the time. Service with RingCentral has been just barely acceptable over the years... just good enough to prevent me from going through the pain of switching our (2) company phone systems elsewhere. RingCentral has thrown some disruptive updates my way over the years. They used to have a feature that appended the extension number the caller dialed at the end of their caller ID. This feature was removed about 2 years ago, without notice, and all of our employees were very confused for a few days until we reconfigured the system to announce the name of the extension dialed before the employee answers the phone. A later software update that RingCentral performed disabled the call announce on us. Again after a few days of confusion, I ended up re-configuring the inbound caller ID and announcements. This time the feature did not disappear on us, but the RingCentral update just deleted out settings without warning. About a year ago, there was a major bug in the system that prompted me to start exploring other services. We have several mobile employees that use their cell phones instead of desk phones. A neat feature of RingCentral plays a recording when a user answers their phone asking them to press 1 to accept the call. This prevents the cell phone's voicemail from interfering if the user wants to reject the call. Well, for a period of about 3 weeks, this feature stopped working- no matter how long / hard we pressed 1 to accept a call, the system would return and say "I am Sorry I did not hear you" and hang up resulting in many missed calls. RingCentral tried blaming our cell phones, then the carriers... I somehow doubt that 3 different cell phones across two different carriers (ATandT and Verizon) experienced the same glitch at the same time. RingCentral never apologized for the problem, not offered a fix, but the problem did go away so I gave up searching for a new provider. The RingCentral feature set has remained very static over the past 10 years. One key feature I have always wanted is an attended transfer. I also don't like the fact you can't ring an extension for an unlimited amount of time (something I wanted to do for our after-hours support line where extended hold times are common.) I will probably stick with RingCentral for awhile longer. When I started evaluating other solutions, I realized many other hosted PBX solutions lack some of the most fundamental features we have become accustomed to over the years such as "press to accept" and call-announce

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
3
Features:
4
Overall:
4.2

Would Recommend to a friend.

5 Years Satisfied Customer

Posted on: April 9th, 2015 by JohnCarlin

I've been a subscriber to RingCentral for nearly five years with three different accounts (two still active) and its online service is one of the best that I have ever used. I have both an Office account and a Professional account and feel that the quality and continuity of both services is superior. I have always been impressed by the availability, system knowledge, and language skills of the telephone support staff. This aspect of RingCentral's service delivery was especially important during the start-up of their service in my businesses. And my most recent interaction with telephone support two months ago achieved the standard of service that I have always expected

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
3
Features:
5
Overall:
4.6

Would Recommend to a friend.

RingCentral

Posted on: March 29th, 2015 by te

Got quick answer. Very nice working with RingCentral Partner support. RingCentral for Desktop is easy to use and very full-featured. Company adds new features and products quite often

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Great service! - RingCentral

Posted on: October 1st, 2014 by rachael2

Greeeeeeeat Service!!!! I would recommend RingCentral. It is a very reliable service. The reps are very helpful and attentive. I would recommend this service to anyone who is looking for a cloud phone system. Excellent help and the reps are very responsive

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

HIghly Recommended - RingCentral

Posted on: September 30th, 2014 by VIP Perks 4 Me

As a new small business, I chose Ring Central as my provider as I service a wide area and have many contacts in the USA and Canada. Price is very sufficient and everyone I have spoken to in customer care when I needed help were amazing! Keep up the great work :

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8

Would Recommend to a friend.

A good solution for my needs - Ring Central

Posted on: September 23rd, 2014 by JWbro

So far I have enjoyed the ringcentral feature set and voice quality. I have called the tech support people a couple of times and they have been very helpful

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

review of RingCentral Customer Service

Posted on: September 5th, 2014 by llewis

All was good and my support person was extremely helpful! Use RingCentral. They are very professional and continue to improve both their desktop and soft phone products

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.4

Would Recommend to a friend.

Ring central is a great choice

Posted on: September 5th, 2014 by CharlotteM

Great staff and service! Ring central is a great choice. The phone features provide endless call management. You can access your account anytime and anywhere. Our staff was able to use the phone system right out of the box. This system is easy to use and very efficient. I rate this product 5 stars in every category!!!!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Great Support From AT@T Office@Hand

Posted on: August 7th, 2014 by TaxMedics

I contacted my Virtual Mobility Application Consultant, Tao, last night via email and after several email discussions she advised me she would escalate my concern and someone would contact me. At 10AM the next morning I got a call from John and he advised they had made some adjustments on their side and asked me to confirm the problem was handled. I checked the problem while John was on the line and it had be resolved. Tao is fantastic to work with and John was friendly and very knowledgeable. I have been VERY impressed with the service and support from O@H people and have recommended the service to several of the small businesses I consult with. Great Job! Ti

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

I love RingCentral!

Posted on: August 6th, 2014 by VoipReview Staff

It's easy to administer a hundred phones! Very intuitive and it "just works." Service is great! I love them more each week

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
3
Features:
3
Overall:
2.4

Would Not Recommend to a friend.

Incompetent Tech Support Personnel

Posted on: May 31st, 2014 by Scorpion6

Ring Central's website advertises 24/7 Customer Support, yet this service isn't available 24/7. WHY? Sounds like 0 ADVERTISING to me. Was on hold yesterday for an hour and ten minutes TOTAL TIME on 5/30/14 trying to resolve a tech issue. The Tier 1 person fumbled for 30 minutes and couldn't resolve the matter. I had to hang up because I had client calls back to back and was already 30 mins+ late for my first call. I COULD NOT make those calls from my Ring Central Softphone because the issue was not resolved. As a result I had to use my cell phone in an area where service was shoddy. VERY unprofessional to say the least. A Ring Central Tier 1 tech told me that a Tier 3 personnel would call me back AS SOON AS ANY WERE AVAILABLE. Waited and waited and NO CALL BACK on Friday. Meanwhile I didn't call back to push on the issue because Ring Central's site says 24/7 Support is available. Ring Central DOES NOT have 24/7 support. Now it's Saturday and I CANNOT make calls out during a day I am 'OPEN FOR BUSINESS.' STRONGLY considering using another company just for the simple fact that they left me hanging. Plain and simple. Their software is BUGGY and there is often a lag time even while punching in numbers on outbound calls. Sometimes I'll enter 3 numbers and have to wait an entire minute to enter SOME of, or all of the remaining numbers. Another waste of my time. Since Ring Central's IPO months ago their service has suffered. This is VERY disappointing espec since I purchased a considerable number of shares through my broker. You go on Ring Central's website and when you post a negative review it gets mixed in with all the other reviews and is not showcased at the top. Only the GOOD reviews are view able at that the top of Ring Central's 'Reviews' page. This is unfortunately pretty typical for companies of this size. Overall the damage has been done. Ring Central left me hanging when I had important business calls that potentially could have cost me big money had I not called from my cell phone and ran interference with my clients. In this business, as with any other, a company is ONLY as good as their WORD. Ring Central DID NOT keep theirs AND are 0ly advertising on their website. They outsource overseas and it is obvious that the folks they employ are not concerned with how much MY TIME is worth. VERY DISAPPOINTING experience

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
3
Price:
2
Features:
2
Overall:
2

Would Not Recommend to a friend.

RING CENTRAL IS KILING ME

Posted on: April 3rd, 2014 by upsideman

ANY call that comes in to my cell phone, or ANY TEXT will automatically drop the call. If I'm on my business line, aka my RING CENTRAL line, the call DROPS. When I called customer service, they said they're aware, and that their engineers are working on it. Well, great,but in the meantime, you look like a fool when your calls drop, your voice mail doesn't go through. It makes you look very very unprofessional. I would be better off going to a rotary phone, this is a MAJOR problem. Your business will suffer for it, not to mention your checkbook. All my cards, letterhead, and advertising have this call dropping joke listed. This company knew about this problem, but took my money anyway. Don't bother with WRONG CENTRAL

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral is an awesome company!

Posted on: September 30th, 2013 by skndlsjatt

Been with them for several months now. I was reading the previous reviews and I have to say I have had nothing but a great experience with them. From the sales person to the implementation department as well as number porting was seamless (We ported over 80+ lines). I did have some set up questions and called in and the support team answered them thoroughly. Again, we had another hosted provider prior and they were nothing but a nightmare. I am glad we found RingCentral and can't say anything but great things

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
3
Features:
3
Overall:
3

Would Not Recommend to a friend.

Customer Service Lacking

Posted on: August 20th, 2013 by remax

I have spent the past 3 months trying to convert from a traditional on-site company phone system over to RingCentral. We have been trying to port 30+ phone numbers and it has been nothing but problems. Although my prior phone company is a pain to work with, so far, all the issues seems to stem around RingCentrals poor customer service and inability to assign a single point of contact for our company to work with. RingCentral seems to be good for a very small company but for an organization with more than 5 or 10 phone lines, I would not recommend them. The personal settings for each user can not be locked by the account owner nor can company setting preferences be applied to all users as a default. Each line must be manually adjusted, one by one. With as many options and that are available, THIS IS A NIGHTMARE! If youre a start-up company youll like the features and quality (as long as you have a fast internet connection) but if youre an existing company looking to get away from an expensive, outdated on-site phone system, look for another option

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
3
Sound Quality:
3
Price:
4
Features:
2
Overall:
3.2

Would Not Recommend to a friend.

ringcentral

Posted on: June 7th, 2013 by capro

They have fair service for a good price. They need more fax features and a more robust iphone app. Need better way of sending faxes: now you need to identify the file and then attach it before it can be sent. This needs to be a one step process and has to be drag and drop

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
2
Price:
2
Features:
5
Overall:
2.2

Would Not Recommend to a friend.

Poor Service with RingCentral, Dropped Calls, Bad quality, extra charges

Posted on: May 24th, 2013 by izishim

We have been using RC for just under a year. We have 12 physical phones. I would NOT recommend RC for a small business. Their customer service takes Incredibly long to get through to a person for even a simple billing question. Average customer service call with them has been between 45 minutes to 1.5 hours when we have been trying to add in an analog line, or having issues with dropped calls. Dropped calls have been an on going issue since starting with them. Even when making a call at midnight, when neither call volume nor internet volume is high, I had a call drop. I had one of our employees track how many dropped calls she was having, and it averaged about 10 per week (approximately 15-20% of her calls). We have also had issues with transferring calls within our building. Sometimes it works and sometimes it doesn't. Calling them takes so long, and much of the time with the sporadic issues, they can't figure out the problem, it isn't worth calling them. We have done all their suggestions including increasing our internet band with and dedicating bandwidth to the phones. This did not fix the problems they were suppose to. It seems like their issues are with the way their system actually handles the calls. I'm writing this review while I have been on hold (31 minutes so far and haven't gotten to speak to a real person yet!) to find out why this mysterious $379 charge started showing up on our bill for "20,000 minute toll free bundle" that we have never heard of nor did we sign up for. We are in the process of switching to a different phone system. Update: I have been writing reviews for the past 54 minutes while I have been on hold trying to talk to someone about this billing charge. They must have started their memorial weekend early (it's 3:19pm on Friday), so I guess I'll give up and try another day to get through to them. Grrrr such a simple question

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
4
Price:
4
Features:
2
Overall:
3.2

Would Not Recommend to a friend.

RingCentral is OK - works most of the time

Posted on: May 23rd, 2013 by piratepast40

Using this as a fax number and works most of the time. Cons are listed above. They switch your passwords around and you need to do resets quite frequently. Would like to port my main phone line over to Ring Central but won't until it's more reliable

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

great user support

Posted on: March 30th, 2013 by tomlanderson

Hazel is the best support representative with a technology company who I have dealt with anywhere in the last ten years bar none! She is very technically savvy, personable, patient, and genuinely caring. I got the impression that she really enjoys her work and projects a "service with a smile" attitude even over the phone. All the RingCentral personnel who have looked after our needs to date have been top notch. I have no hesitation in recommending RingCentrals services to anyone

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Best deal Around!

Posted on: March 29th, 2013 by Barry Hart7

I tell people I meet everyday about this service. As soon as they see the "866" number on my business card they know we are nationwide. Try finding a secretary to direct all your calls 24/7 for this price

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Fantastic. very impressed!

Posted on: March 21st, 2013 by patriotinsurance

The service tech was absolutely fantastic. I will probably bring in other phone lines I use in my business to you because of the caliber of the employees you employ! very impressed

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Ring Central has changed our practice!

Posted on: March 21st, 2013 by Melanie K Jordan

The rep was so patient and helpful. He greatly aided my understanding of the product as my husband and I work through the transition from traditional land-lines to RingCentral. He was supportive and informative and helped me to understand the many ways we would be able to make this work better in our office. Thank you

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral

Posted on: March 20th, 2013 by jvancourt

Appreciate the superior service, excellent know-how, courtesy and speed of RingCentral support team. Excellent use of remote access for troubleshooting. Great job tracking down and fixing my problem timely

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral is music to my ears!

Posted on: March 19th, 2013 by ChoiceAnswer

I LOVE RingCentral. The level of customer service you provide is amazing! In a world where customer service seems to be last -- you have made it first. Thanks!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

LOVE this company!

Posted on: March 19th, 2013 by xat

So pleased with your service! Always know we can count on you when our internet goes down and we need help to forward calls to our cell phone while Comcast makes repairs. :

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral

Posted on: March 19th, 2013 by candy11

Excellent service. I have tried several voip and non can compare with Ringcentral in features, customer service or pricing. RingCentral is the best in the business

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral, best voip service out there!

Posted on: March 19th, 2013 by FloodSmart

I love everything about RingCental for voip. It's eady to use out of the box and very user friendly. Managing users and departments is a breeze, not to mention their mobile app allows you to change settings from anywhere. RingCentral has allowed us to take our business to a whole new level

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.6

Would Recommend to a friend.

Great VOIP Service and Customer Care

Posted on: March 19th, 2013 by jbabcock

Solid support and willingness to remain with me until we resolved the issue. Discovered an additional problem (at my end) following the call and emailed the solution to your support staff member for future reference. Support staff did a good job of helping to resolve the issue, some of which was outside of his control (as I discovered following our conversation)

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
4
Overall:
4.6

Would Recommend to a friend.

previous analog fax line forwarding to Ring Central

Posted on: February 1st, 2013 by eliles

Rep was a pleasure to work with--she was able to use tools at hand to identify the nature of the issue and quickly move toward a solution. She consulted with a colleague for a few moments during the process, keeping the session on track, and then explained the proposed solution. Upon my approval, she implemented the solution, and from what I've experienced so far, the RingCentral portion of the issue is resolved--quickly, courteously, professionally and efficiently

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

THE BEST IN THE BIZ!

Posted on: January 31st, 2013 by TripleM

RING CENTRAL is the BEST IN THE BUSINESS! We specifically enjoy the ease of the system, it's never down, and their Service and Sales Representatives are completely well-versed and acknowledged about their products! Thank you

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral - Our awakening of what a phone system should be.

Posted on: January 30th, 2013 by ApartmentHunters

We have been with RingCentral since December 2012, and didn't know what we were missing with a phone service. No PBX maintenance, plug and play devices, softphone capabilities, faxing services, texting services, and a polite and responsive customer service department to boot! And even with the migration pains for ~60 lines, RingCentrals service and staff has shined. All issues (so far) have been acknowledged, passed to the appropriate people, and corrected. I have, and will continue to recommend RingCentral to friends, family, and business associates. As always, excellent service, even with the massive changes you've been going through. Thanks as always

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral's Ears Must Have Been Ringing When I Was Looking for Another VoIP Provider!

Posted on: January 30th, 2013 by adrianarosano

I am just super impressed with the overall quality and professionalism of the service I have received. They are exactly what I was looking for. Thank you:-

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Ring Central Support

Posted on: January 30th, 2013 by Jim Berry

You guys do a great job! Your reps seem to know what they're doing and it makes a support call to RingCentral a pleasant experience. I will recommend them to anyone and everyone

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
4
Overall:
4.6

Would Recommend to a friend.

4 years of OUTSTANDING Service!

Posted on: January 23rd, 2013 by Karol

We've used RingCentral for a few years, any time there is any issue (it's usually something related to our equipment not so much the service itself), we always find the staff there to be friendly and ready to help. Especially the small team that usually ends up with resolving things for us. I tell everyone who asks about how good the service is, well worth the price. Not just the customer service, though that is exceptional - but all the features and the actual working of the phone system, call quality and the various features and ability to customize everything for each user - outstanding

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
3
Features:
3
Overall:
3.6

Would Recommend to a friend.

Ring Central Great Customer Service

Posted on: December 21st, 2012 by sjdoss

Your customer service representatives are very professional and take all the time we (customers) need to resolve the issue or answer any questions that we might have regarding the service. I greatly appreciate the patience and service that I have received whenever I have called Ring Central customer service. It is nice to have someone to walk you through the ring central process. It makes it much more comfortable to use

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Ring Central

Posted on: December 14th, 2012 by kkonersman

Customer service rep was extremely polite and very knowledgeable. Was able to handle my issue exactly how I needed it. Wonderful rep and wonderful site. Thank you

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.6

Would Recommend to a friend.

Extremely Satisfied!

Posted on: December 12th, 2012 by orlandotommy

I continue to be more and more impressed every time I call for help. Your people know the answers to everything I throw at them and they are EXTREMELY professional, patient and polite. Kudos, wish all companies had good management/leadership like RingCentral

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.6

Would Recommend to a friend.

RingCentral Fax and Customer Service - 5 Stars.

Posted on: December 12th, 2012 by BARRETT ANN HANSEN

I only use RingCentral for faxing, so I can't address any other service they offer, but I doubt I will ever switch providers. I run a small law office, so being able to send and receive FAXes is critical. I originally signed up with RingCentral because of the price and convenience. Now I will never change. I had lost all of the original documentation and could not even log into my own account (which had never mattered before I had never had problems receiving faxes before). All I knew was the toll free number I had picked (and my name, or course). My problem was that one regular sender of faxes (a Court Coordinator) was not being able to get FAXes to go through. No one else was reporting problems. So I called customer service. The wonderful guy spent nearly two hours on the phone getting me back into my account and showing me how I could fix the problem that was causing problems (an over-full inbox). He was exceptionally courteous, polite, and patient. I had to put him on hold so I could talk to a walk-in client. He waited as if he had nothing else in the world to do. After I felt like the problem was resolved, he promised to call back the next afternoon to be sure it was working properly. And he did what he promised. The whole experience was a dramatic departure from what I expected, and indeed, exceeded all prior experiences with any customer service department. Thanks RingCentral. You really need to give that guy a raise! However, this review site DOES NOT offer an N/A rating. I never use anything with sound, so I really have no clue about the sound quality. DO NOT RELY ON THIS RAVE REVIEW FOR SOUND QUALITY. It just pertains to RingCentral Fax and Customer Service. Barrett, Attorney in Bastrop, Texa

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Great working with Ring Central

Posted on: December 12th, 2012 by Ez1Realty

I sent in 5 referrals to RingCentral and I will be looking for more as I do business throughout the coming days, weeks and years. There are only a handful of companies with service that can equal RingCentral. They are the only fax service I know of with outstanding service. Tried other phone services offering fax service, but Ring Central handles all my needs, without a single problem in more than 2 years. I would be crazy to try putting the important docs I need to fax in the hands of any other company. So far every fax has worked the first time. The other companies, I remember having to fax over and over again and all they would say is I needed to check my equipment. Thank you RingCentral

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
4
Features:
4
Overall:
4.2

Would Recommend to a friend.

Customer service above and beyond.

Posted on: December 12th, 2012 by VoipReview Staff

The representative was very polite and went the extra mile to help me with my issue. I had forgotten some of the features, forgot my password, my cell phone dropped the call. The CSR called me back, walked me through everything and waited on the phone with me till my important fax was sent

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Small Business Miracle

Posted on: December 10th, 2012 by dwags

The way a small business manages their phone calls could be the difference between a low production and a record breaking month. The ability to pick my caller ID and call out from my phone system on top of handle all of my incoming calls on my cell phone as if they were calling in to a large office is a real win for my business. This is where office phones are going, and RingCentral does it best; I'm not sure what I would do without it

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
4
Overall:
4.6

Would Recommend to a friend.

Outstanding Customer Service

Posted on: December 4th, 2012 by Roberto.Barragan

The service rep. was very helpful and patient...I have already referred your services to friends and family and will continue to do so!!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral Has Helped My Business

Posted on: December 3rd, 2012 by JF7777

I had my IT team look into a VoIP system about seven months ago after giving into all the advertising I am seeing about it these days, since we are looking to cut costs. I was wary at first about switching to a VoIP system because I had heard horror stories of dropped calls, etc., but that has not been my experience whatsoever with RingCentral thus far. Set up was simple, after an introductory call and an explanation of my needs, we had RingCentral's system up and running in a couple of days. Since then, business has not skipped a beat, and we've been able to cut our phone bill pretty significantly. Looking back on my decision to switch, I am glad I did. This is a no-brainer for people looking to cut business overhead costs

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Ring Central Works as advertised

Posted on: November 26th, 2012 by kgolden2323

We switched over to RingCentral about 6 months ago after hearing it advertised on the radio. Prior to RingCentral, we had bounced around a few other VoIP providers that we were overall unhappy with. After switching to RingCentral, we no longer have to suffer through the headaches of our phone service going down and causing us to lose business. If you're looking for a quick and easy phone system that offers a bunch of useful features, as well as a professional company to deal with, I'd go with RingCentral. We have not had an issue since switching over to them and will continue to use them for the foreseeable future

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
5
Price:
3
Features:
2
Overall:
3.4

Would Not Recommend to a friend.

Ring Central new Computer System

Posted on: November 20th, 2012 by fredglick

See Cons above. I'll restate. Brand new online set up system is equivalent to the ne Coke. Ridiculously user Unfriendly and customer service people do not understand that this is a problem. They also will not let you go back to the old system. Look at Grasshopper or phone.com as an alternative

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
1
Price:
1
Features:
5
Overall:
2

Would Not Recommend to a friend.

Cannot live with RingCentral bad quality anymore. Please help!!

Posted on: November 6th, 2012 by torontoeh

SUCKS! I want any advice from others as to where to turn to? I need to get off ringcentral before my staff quits and my clients call me an idiot! Please help! Is there a voip service that works

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
2
Features:
2
Overall:
1.4

Would Not Recommend to a friend.

Don't use this company!!!

Posted on: September 19th, 2012 by Mike Orr

They put me completely out of business for the last two days. When people call our 800 number they get put on hold and we never get the call. We've lost thousands so far, but they won't call us back or help. We just sit on hold for hours. Service center is in the Philippines

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
3
Features:
1
Overall:
1.8

Would Not Recommend to a friend.

Ring Central is not for companies making International companies

Posted on: September 12th, 2012 by software company

Also expects call to drop randomly we are down to 1-2 calls a week dropping. I think this is more an issue with VOIP then any one carrier. Also call groups and sending calls to more then one extension is very limited

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
3
Features:
3
Overall:
2.6

Would Not Recommend to a friend.

Do your homework - don't sign a contract!

Posted on: August 29th, 2012 by LawOfficeTech

I tried RingCentral because everything I read (go look for yourself) says "month to month" or "NO contracts". Which is 1 until they offer you a deal on your pricing. They give you a couple of bucks off a month and then it's a year contract. Don't do it! It's worth paying the few extra bucks for a few months to figure out if it really works for you. For me, it seemed to initially. The customer support seemed really interested in helping. Unfortunately, wanting to help and being friendly and having the skills to ACTUALLY help are completely different. I should have known there was trouble when the support asked what the default mail client was on a Blackberry - Uh, Blackberry? Also, there is a language barrier. I don't have a problem with people that speak English as their second language, I applaud them. But when I'm on a deadline trying to get something done and I have to repeat myself 5 times because they can't understand me, it's too much to ask. I want support from someone who understands me the first time so I can get my issue addressed. I don't think it's too much to ask. After months of the support calling me to follow up on issues that I had submitted without actually giving me the information on how to fix them - I gave up. They seem to have good intentions and probably have an OK system. But if you don't have all the time in the world to figure it out for yourself, don't expect a lot of help from them

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
4
Features:
3
Overall:
2.8

Would Not Recommend to a friend.

Good features, BAD service

Posted on: August 9th, 2012 by techietype

We used ringcentral a while ago and recently tried them again. As a small, mobile business we were attracted to their iPhone and Android apps. Unfortunately their customer service is still bad and we noticed reliability issues even during our short trial period. We were not always able to make calls - we would dial a number and it never connected. Always received calls though which is important I guess.. I would be hesitant to use RC if you really rely on your phone service, as most companies do. Would not recommend them at this time

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
5
Price:
3
Features:
4
Overall:
4

Would Not Recommend to a friend.

RingCentral Canada - IP Phones

Posted on: July 27th, 2012 by aleccampbell

I have used RingCentral for several years, mostly for its advanced call management features for incoming calls. I find those features to be the best of any VoIP service I have looked at. In the last year I have started to use the service for outgoing calls as well, initially using their soft phone application on my laptop. With a good microphone the soft phone application usually works well, but I found that it was dropping out regularly when the laptop was also running other applications. Therefore I recently decided to purchase a RingCentral IP phone. I have been much less satisfied with their service in this area than in others. My complaint with this service is that they cripple some features of the IP phones they sell, especially the display options on the higher end phones. I have a Cisco model SPA525G purchased from RingCentral for some $300. The essential call features of the phone work well and were set up by RingCentral before it was delivered to me. However, a number of features, especially those related to the display (which is quite advanced on this phone), are overridden by settings that are periodically downloaded from Ring Central. Given the price of the phone and the fact that the settings that are overridden are not critical for Ring Central service, I find this very annoying. Annoying enough, in fact, that I cannot recommend the purchase of an IP phone from RingCentral. They also sell IT phone adapters for analog telephones, which only cost $30 or so, and if I were doing it again that's what I would purchase. I am offended that RingCentral chooses to limit features on a phone it sold me at full price, when I am already paying for the service and the feature limitations have nothing to do with the delivery of that service

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral Works

Posted on: July 13th, 2012 by brianrobertson207

We first heard of RingCentral on the radio a few months ago, and since we were having issues with our old VoIP provider, I decided to do some research and found this site. Most of the reviews were positive, so I gave them a call. The sales team was very professional and had a quote for me within hours. Within the next couple days we had our entire office outfitted with the new RingCentral phone system. Gone are the days where we are dropping calls and losing business almost daily. We've had ringcentral for 2 months now and have had no significant issues. We were most amazed by how many useful features the Ringcentral phone system actually offers, and how easy they are to get set up. If you are coming from a traditional phone service provider, or a VoIP provider you are not happy with, I am sure you will be pleasantly surprised with how ringcentral provides some great features

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
3
Features:
5
Overall:
3

Would Not Recommend to a friend.

Hard to cancel, poor call center

Posted on: July 6th, 2012 by mrichmond

I am always suspicious of a company with a bad call center. Particularly a company in the business of telecom. A five minute call to cancel the service turned into 45 minutes of being on hold, being dropped, being sent to voice mail, and finally, when I was able to talk to a person (because I didn't follow their call center instructions) it was explained to me why my experience with their call center was perfectly fine, and, no, the person I was talking to was not going to do anything about it because their call center routing was obviously just fine. Lovely. I won't be using them next time

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
3
Sound Quality:
3
Price:
1
Features:
4
Overall:
2.4

Would Not Recommend to a friend.

Unreliable and expensive

Posted on: July 2nd, 2012 by longtimeuser

I have been with Ring Central 2+ years, they are growing too fast and they are getting sloppy in the service. I don't recommend them and I will be looking for a new VOIP company to switch too

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
2
Features:
1
Overall:
1.8

Would Not Recommend to a friend.

RingCentral nearly destroyed our business

Posted on: June 5th, 2012 by brianwinsor

I am the founder of a charter school and rely upon our phone system for parent communication. At this time I rely on the phone system for parents to call and enroll their children. We just distributed 20,000 fliers and our main phone number died... we get a message, "this number not yet allocated." I am on hold, again. This is the second time this has happened in the past 8 months. Last time was a customer service nightmare and took nearly 4 weeks to resolve. We were going to switch providers but was talked back into RingCentral by a manager. The nightmare is on again but this time I'm switching immediately. If you rely upon your phones for customer communication - don't go with RingCentral

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral - Everything we need and more

Posted on: May 30th, 2012 by jeffreywallis881

We are a medium sized law firm that switched over to RingCentral after about a year and a half of intermittently bad phone service with another VoIP provider. Instantly the quality of my work life improved since the headache of our phone system disappeared. Since we switched to RingCentral, our call quality has improved, and our system has always-on reliability, which is more than I can say for my old phone service provider. The one time we did have a minor issue, RingCentral was quick to answer the call, and quick to fix the issue. I originally had heard an ad on the radio for RingCentral about a year ago, and I'm kicking myself for not switching sooner. The features offered by RingCentral far out-do what we had before. Our phone system feels like an advanced, finely-tuned machine now, rather than a slow old dinosaur that never works

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
4
Features:
5
Overall:
3.4

Would Not Recommend to a friend.

RingCentral: Sacrificing Service for Dollars

Posted on: May 10th, 2012 by dstill

Their customer service SUCKS - I am currently on hold and have been trying to get though for the last hour. This is not the first time I have experienced this and I'm sure it will not be the last. The system is not working - and we can't return clients phone calls...I am currently losing business...$$$$...going down the drain! So I am asking myself why not spend the extra money and get something reliable with customer support to back it up. I hate to say it but they have changed as a company - and have started sacrificing service for dollars. It's a real shame because I have recommended them to people in the past and now can no longer do so in good conscience. (Their service and promotions that 'lock you in' parallel the worst of the cell phone providers - Buyer be warned!!!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.6

Would Recommend to a friend.

RingCentral: Clients Are Delighted

Posted on: March 4th, 2012 by IHCS-Woodford

As a director of a nonprofit business that is fast paced and requires me to be in the community, Ring Central has proven to be the best office companion. My calls are answered online and by calling in from my mobile phone. I am happy with Ring Central customer service and my clients are delighted with the method of sending messages to me without delay. In addition, I am pleased to receive positive and speedy support when needed from Ring Central staff. In comparison to traditional methods of relaying messages, Ring Central is the most economical and quaility method of service

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.4

Would Recommend to a friend.

RingCentral: Options Are Limitless

Posted on: March 2nd, 2012 by krystaldealano

I highly recomment RingCentral. The options are limitless with the way you can set up your answering preferences, etc.No matter if you are a smallorlarge business, the setupprovides the ability to handle calls very professionall. The RingCentral staff will take the time to walk you through any issues you may have so you understand to make changes on your own going forward. If you have an unexpected interruption in your computer network, you will loose the ability to use any desktop phones. However, you can still use the RingCentral app on your smartphone to carry on business calls as usual. I love the ability to be out of the office but continue to send and recieve calls as though I'm sitting at my desk

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral: Full Featured System Yet Easy to Use and Support

Posted on: February 21st, 2012 by JDP ITTech

Ive been using different RingCentral services for about 2 years now. Ive personally set up about 30 phones (22 Polycoms and 8 Cisco headsets). The setup is straightforward, and the sound quality of the Polycom and Cisco phones is very good, though I personally prefer the Polycom sound quality. I've had a few minor configuration questions and whenever I contacted Ring Central Tech Support, they've assisted me in solving the problem. They are a professional organization. Ive evaluated many different VoIP phone systems, and have personally used six different hosted systems over the past few years. I like RingCentral the best.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: Invaluable for Networked Offices

Posted on: February 14th, 2012 by clattin

We've been using Ring Central and Right Fax for a couple of years and have found it invaluable for our networked offices that include commercial spaces and home offices. The few times I have had issues or questions, I was able to speak with a helpful rep immediately and issue/question was resolved. I believe I even used a chat option, which was also convenient. andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.4

Would Recommend to a friend.

RingCentral: A Big Help

Posted on: February 13th, 2012 by egcooper

The phone system has been a big help managing our incoming calls. I work in a small but busy office and receive more than 500 calls a month. A large number of calls can be handled by with automated responses (i.e. what are you office hours?, where are you located?). This system has worked well for handling these calls. The staff is a mobile staff, being able to forward calls to staff memeber's personal phone without giving out the number is GREAT!!! I am still learning the full functionality of system. So far I really like

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.6

Would Recommend to a friend.

RingCentral: works great!

Posted on: February 9th, 2012 by allstaff

Overall we love the service! The savings is just amazing. The clarity is perfect when making a call. All calls can be tracked on the website under a call log tab....same as faxes...along with any voicemails that may have been received. We like the greeting that is played when a call comes in...along with music for a call that is on hold or beiing transferred between extensions

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: Customize Features

Posted on: February 8th, 2012 by ETA-Refunds

Our business uses Ring Central since we don't have a central office, but work from different locations. Ring Central allows us to provide excellent customer service since we can set up the call forwarding to reach us wherever we happen to be. The features are really helpful such as programming different extensions with different notification options, ring options, forwarding rules, etc. We also love that you can send and receive faxes directly to/from the 800# or you can set up a free local fax #. Re: customer service - we had some questions when we were setting up the fax settings and customer service couldn't have been more knowledgeable or courteous. They answered all our questions. Wewould recommend Ring Central to any business

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral: Highly Recommend

Posted on: February 6th, 2012 by Melissa Kelly

We've been using RingCentral for a little over a year and love them. We only had 1 real issue with them. For a couple weeks we kept having dropped calls and when you're a tech company, it doesn't look so good when we have technical issues during things like sales calls. We troubleshot for a few days not knowing the source and having to deal with the problem. RingCentral blamed our internet company and our internet blamed them. After many phone sessions with RC we found the source, an internet router that wasn't on the recommended list. Even though it turned out to be a simpler problem than we thought, RC covered all their bases and provided great service. I manage the whole business's phone accouts from my administrative company settings and love working with customer service when I need assistance and always get great guidance. I also recently had used the record a call feature for my first time after becoming aware of its existence, and I know all the people on the other side of my call was impressed with the official voice that comes on to know they're being recorded too. After evaluating different VoIP services and then choosing RingCentral and using it for a year, I would highly recommend their VoIP. andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: Great Tools to Work With

Posted on: February 6th, 2012 by CmdBash

RingCentral has made growing my small business easy and diverse. They not only give me a great amount of tools to work with but they also have friendly hard working staff that helped me troubleshoot my setup issues be helping me determine what specific errors I have made. There sales staff actually was intrested in us and not their pockets, clients before money will make more money obviously. We will continue to use RIngCentral as they have provided us with a great service with an expceptional price

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral: Quick Support

Posted on: February 6th, 2012 by 8008982906

Our company has been with RingCentral for years, there have been very few occasions when the phone system is down - when it's been a network-wide problem they have worked to fix it quickly; if it's just on our system they help us to work the problem out quickly. Right away when we signed up we were saving lots of money from our previous traditional land-line phone system. We also saved some money instantly by dropping the other electronic Fax companies we had been using to get faxes. RingCentral Fax system isn't perfect, but I remember before signing up with them I had 2 different eFax companies because neither one was reliable enough to go with them individually. Our first IP phone system was through a competitor for about a month, until we got the first bill! They were charging us for minutes we didn't use, and exorbitant prices on faxes that weren't even coming through! It was all based on how many minutes it was taking the fax to come through, not even on how many pages. We couldn't get rid of them fast enough. We haven't tried all the companies out there, but we are very happy with our RingCentral services. Sincerely, Jayhawk Auto Transport In

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

VERY USEFUL SERVICE

Posted on: February 6th, 2012 by consultnicole44

I've been using this service since June 2011, we've been very happy with the service. Customer service is always very helpful, and most questions can be answered online. Receiving faxes is VERY easy; they are just e-mailed to you. Ive had some trouble with faxing out, but most people can receive e-mail scan so its never been an issue. I would defiantly recommend this service to a friend. I also love the Android Ap

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.6

Would Recommend to a friend.

RingCentral: Fortune 500 atmosphere for pennies!

Posted on: February 6th, 2012 by Danielleefuller

I have been using this service for a couple months now! I am very pleased with the price, set-up time, and deep features that this service has to offer. There were a few challenges to get over when we were setting up the system, but the customer service reps were very friendly and helpful. The Customer Service is overseas, so please be aware of that. They were still very nice and easy to work with; you just had to politely ask them to repeat themselves several times All in all, I couldnt go wrong as a small business with this phone system. I can now project a Fortune 500 atmosphere on our phone system for pennies! -Danandnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.4

Would Recommend to a friend.

RingCentral: Tremendous amount of features

Posted on: February 5th, 2012 by swipenow

Having a service like Ring Central allows your company to appear larger then it actually is. Also the customer service is quick to answer your calls and is very helpful. I am very happy with my choice in going with them

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral: Perfect System for My Business

Posted on: February 4th, 2012 by cswalker001

I was prviously limited by a single phone line for my store. By switching to Ring Central, it is like I have multiple lines since Ring Central hands off the calls to our cell phones. This allows multiple calls coming in with no busy signal. All calls get answered promptly with a high level of professionalism. Great for my small business. Calls now go direct to a tech for better productivity. Automatic change of messages with store hours is great. BBeing cloud based, I have the same level of telephone service even if the store looses power or internet. Ring Central is the perfect system for my business

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral Voip

Posted on: February 3rd, 2012 by BetterSunshine.com

I'm using RingCentral thanks to a recommendation by somebody I trust. Although I'm not tech-savvy, RingCentral is simple and easy for me to use. It is feature-rich with many options. As a small business owner/operator, with a small budget, the affordability of RingCentral enables me to project a professional image to my nationwide customers and improve their experience when calling our Customer Service Reps at The BetterSunshine Online Health and Wellness Store to order Natures Sunshine Products. While I don't normally write reviews, I've been so impressed with RingCentral that I wanted to share my experience with the hope that other business owners may benefit from the products and services of RingCentral

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
3
Sound Quality:
4
Price:
5
Features:
4
Overall:
3.8

Would Recommend to a friend.

RingCentral: Great Options

Posted on: February 3rd, 2012 by keme

I became a RingCentral customer in 2008, and have no current desire to change. While I have occasional problems (caller complaints about not being loud enough, fax messages not sending, phone not ringing), these do not occur often and are usually fixed immediately upon being reported. RingCentral offers great options at a very reasonable price. I love the flexibility of the service, the ability to send my business calls to any number at any time, the ability to access call records at any time, and especially the ability to record phone calls

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.6

Would Recommend to a friend.

Good Fax Service

Posted on: February 2nd, 2012 by relllimmjk

We use this service as a fax only so we cannot comment on the phone feature. This is a very affordable fax service compare to others and I would recommend it to others

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: Professional Appearance

Posted on: February 2nd, 2012 by STR82U

We've used Ring Central for over a year to present a professional appearance on our website, to other businesses and over the phone using a toll-free vanity number and the online account settings. Incoming and outgoing calls are always clear without dropouts or interruptions and we're never out of our visitors reach; between the software and online settings, calls will go wherever we are. The "Call Controller is a favorite because we're tech-heads and it runs on the computer while we work, when a call comes in we can be where the caller needs us, in front of a computer. It also acts as a dialer, answering machine, recorder and many other functions including a mobile version that works on our smart phones. Overall the service has been a wonderful experience, we recommend RingCentral to any business, especially small businesses that need low cost and effective services that can be trusted and relied upon without become a drain on resources or requiring a degree to understand and use - we've never had a problem with RingCentral service or support and will happily remain customers into the future. andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
4
Overall:
4.4

Would Recommend to a friend.

RingCentral is very customer oriented

Posted on: February 1st, 2012 by Nataliechill

RingCentral is very customer oriented. They will always make you are satisfied. If you are a business owner, affected by the economy, RingCentral will work with you. RingCentral offers unbeatable services for affordable prices.andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral: Happy With This Choice

Posted on: February 1st, 2012 by ejzohn

I like the RingCentral service a lot. I compared many before settling on their service. The virtual PBX and auto-attendant is slick. Even though I only have one extension, I have multiple voicemail boxes and it looks, to the world, like I have more than one extension. The sound quality is very good and the IP phone I purchased from them is very high quality. Setup is complicated, but they lead you through it, and it is very flexible. I am happy with this choice

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral Won Hands Down

Posted on: February 1st, 2012 by VoipReview Staff

Using RingCentral has truly opened up our business model. As both a Real Estate Brokerage and as a Short Sale Negotiating company we love it. In one business we have the Polycom IP phones and the lines are crystal clear. In our alternate business we have no desk phones and have connected everyones cell phone via the RingCentral Extension Manager. The ability to ring to a desk, forward to a cell, then a home number or even more while always centralizing where the voicemail might be left is exceptional. We will never go back after working with RingCentral and this system. Also the mobile phone application as well as the desktop software options are amazing features to be considered when comparing options. RingCentral won hands down. andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
3
Overall:
4.4

Would Recommend to a friend.

RingCentral: Intuitive and Easy

Posted on: February 1st, 2012 by solonina

I have been using RC for a couple of months now and I find it very intuitive and easy to use. Initially I signed up to transfer my toll free number over from ATandT and to get a virtual fax number, that I previously used J2 fax for. The new service costs me one third of what I used to pay for the two features combined! That's a great deal. I also like the pro-active customer support. I found it helpful when RC folks reached out to me as a new client and offered help with the setup or learning new features. My only reservation is the limited reporting available to me. I have multiple lines attached to different divisions within the company and would like to be able to track the number of calls on each line, where they are coming from and their duration from my RC account. So far I have not found that information available anywhere inside the portal. All in all, I think this a great resource for a small business and, potentiall, for a larger company also. I recommend RC to all my clients

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
4
Overall:
4.6

Would Recommend to a friend.

RingCentral: Very Convenient

Posted on: February 1st, 2012 by phong_suong

our office have 6 to 7 lines. All are function well. There are may good features. Good customer service. Very short in waiting line. Efficent with remote control function to show people step by step. Has voip feature to call from computer, can be connect to quickbooks contact list, very convinence

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.6

Would Recommend to a friend.

RingCentral: Huge savings over traditional PBX

Posted on: February 1st, 2012 by prolink

We moved from a standard one number land line to a toll free inbound phone and fax system with 4 separate lines for less than the national carrier was charging us by a mile! The system is easy to manage, but if an issue has you confounded, a quick call to tech support has you up and going in no time flat! The e-fax system works well, but does need to be loosely monitored for failed faxes, but we have no major complaints. I know I haven't fully implemented all that Ring Central can do at this point, but I know when I have time to plug in the additional features we will be just as happy with them as the features we currently use. We would definately recommend Ring Central for any small to medium sized business

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
4
Overall:
4.6

Would Recommend to a friend.

RingCentral: Recommended for Auto Exchange

Posted on: February 1st, 2012 by Whatapane

We have been using Ring Central for over two years now and have found their service to be second to none. We use our toll free number to distribute calls to various extensions, which are then forwarded to our cell phones if we are out of the office. Very Useful! Any issues we have had with learning how to program our account have been swiftly answered by their professional staff. Would highly recommend this company to anyone that was looking for an automated exchange. andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral: Set it up and forget it

Posted on: February 1st, 2012 by tlaskowski

I have been using Ring Central for a number of years. I have recommended them at least five times to friends and colleagueswho have all had the same good results. Set it up and forget it and it just works and works. It's got great features and very reliable

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Happy that I found RingCentral

Posted on: February 1st, 2012 by Secinaro

I have been using RingCentral for the past few months and I am very happy with the service. When I first got the service I called tech support a few times and they were very nice and I am very happy with them. I enjoy the fact that I get my voice messages and my faxes e-mail to me. I am a happy that I found RingCentral

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: Great System

Posted on: February 1st, 2012 by jacger

An affordable cloud based system that is very easy to use and effective. It is far less money than a traditional system and much more flexible. Customer service is great. I have called a few times and the information I received was very prompt and accurate

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
5
Price:
5
Features:
3
Overall:
4

Would Recommend to a friend.

RingCentral: More Than Meets Our Needs

Posted on: February 1st, 2012 by lesliefam

We have now had RingCentral for over 2 years and have been very pleased with the service overall. We aren't a large organization, but have appreciated the number of features and flexibility that are available to us through this service. We have found that it does take some time to understand how everything works. I would classify the user interface as being more "PC-like" than "Mac-like". Unless you have a dedicated IT person, expect a learning curve for the first few weeks. I have always had a good experience with Customer Service. I've never had to wait long to speak to someone and they have been knowledgable and courteous. As one review said, expect to spend some time on the phone if you are troubleshooting a problem. We've never experienced an outage or were otherwise unable to use our phone system. RingCentral is not perfect, but they have more than adequately met our needs

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

Enjoyed RingCentral's Features

Posted on: February 1st, 2012 by ashley4857

I am an attorney and have enjoyed RingCentral's features for my business. My office phone can be easily forwarded to my cell phone for when I am away from my desk, my faxes and voicemails are delivered via email with attachments that I can save to the client's file on my server. I LOVE the RingCentral app on my cell phone. I have never had an issue with call quality nor customer service

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8

Would Recommend to a friend.

Virtual Toll Free Number

Posted on: January 27th, 2012 by PaulD2012

Ring Central offers virtual toll free free and local number hosting. Calls can be forward to multiple numbers at the same time or in sequence, multiple extensions with specific access to each one, custom audio greetings and more. Virtual faxes can be uploaded as documents and then sent to designated fax numbers and received as digital attachments. Would you like to get RingCentral

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.6

Would Recommend to a friend.

RingCentral: User Friendly

Posted on: January 25th, 2012 by sherrie

I really like ring central. It's very user friendly and the customer service is outstanding. I wish it were a little less, as there are other competitive companies that cost a little less

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral: Recommending to Friends

Posted on: January 25th, 2012 by johnnygolfs

RingCentral is a great solution for my company. We are "virtually" headquartered with no central office. Getting the virtual fax and voice mails delivered to our e-mail is perfect. The flexibility I get in making changes is exactly what I need. In addition, I have always received helpful and accessible technical support when I needed to make changes. I am recommending this solution to friends and associates

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.6

Would Recommend to a friend.

RingCentral: Really Happy

Posted on: January 24th, 2012 by LasVegasSaber

I am really happy with the service from Ring Central. We had a unique situation of running a real estate office out of two separate locations and needed to have our business line ring at both locations. This is not possible with traditional business phone service. Ring Central was able to accomadate our needs and get us all set up. Their customer service people were great and helped me a lot getting everything set up. We originally ordered desk phones but were limited by being tethered to the desk to use the phone and returned them during the trial period for their adaptor system that works with cordless phones. We've been very happy with the call quality and haven't had any real problems with the service. The cost is comparable to what we were paying for a business line through Cox Communications only we get unlimited long distance in the US and Canada with Ring Central's service and paid extra for long distance with Cox

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral Best Feature Set

Posted on: January 24th, 2012 by VoIPCloudReview

We have been with RingCentral since 2008 back when the company was just a one man shop. The owner loved RingCentral back then as he had a toll-free number with auto attendant giving his company a bigger image. He was also able to turn off the business phone at a certain time through schedules ensuring that he did not receive business calls after business hours. The icing on the cake was that he no longer had to give out his personal phone numbers, well just to RingCentral. As the company grew so did the ways in which RingCentral was used. Each remote worker has their own extension which can be monitored for usage to reimburse expenses. Also workers can set their own schedule allowing them to determine when they are available and each location has their own RingCentral phone number with its own schedule. Faxes are included which is great on the few occasions each month when a fax needs to be sent or received, and everyones voicemail goes to their own email. No need for a voicemail email address that then needs to be distributed to each person. The only two features missing are text messaging and text to speech greetings. The text to speech greetings would be great as the available greetings are limited and need to be recorded, something people are reluctant to do. Other than that the service is great and we plan on being with RingCentral for several more years

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral - 5 stars from a happy customer

Posted on: January 24th, 2012 by sfinsurance

A few years ago we have spent around $1,000 for the in-house PBX by TalkSwitch.It was a great system at that time, but once we discovered RingCentral (RC) our life changed for the better. The scallable system hasso many "bells and wistles" this review may take forever to write, so I will name just a few: - Flexible call routing based on rules: caller ID routing, incoming line routing, busy/available, hours of operations, department, extention, ring all, etc. - Electronic fax included with any plan: fax to email, fax from email. Fine quality and very reliable service. - Custom music/message on hold for each department. Use what RC offers or upload your own. - Calls can be handled with VOIP provided by RC or transfered to any landline or cell phone. You can travel and still make an impression that you are in your office. - Call que First, we have signed up for the electronic fax service and had it for a year. There was not a single glitch or problem during that time, so we decided to look closely at other things RC offers and end up with a Mobile plan. I called the support for help with setting up the departments and they were able to resolve my issues within a few minutes, being polite and professional. 5 stars for support, RingCentral! andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: Love the Service

Posted on: January 24th, 2012 by Secinaro

I signed up with RingCentral a few months ago and I love the service and the customer service they have always helped me asap and resolved any issue I was having before I learned how the system worked. I did have another provider for years before I found RingCentral. I am so happy I found RingCentral they make it so easy for me to run my business. andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: Professional and Courteous

Posted on: January 24th, 2012 by VoipReview Staff

I have been a customer since March of 2010. I started with RingCentral because of the flat cost for an toll-free number. I'm from Ontario and my only other option involved getting an 800 number from Bell and then praying that no one would call since I would be billed per minute. Of course, I WANTED people to call, but I was afraid of what the bill would be. Oh, and in addition to the cost to use the service, I paid a fee each month just to have the service. Ring Central offered me the prospect of having the service for a flat fee that was about the same as I was paying Bell without also having to pay a usage fee. In addition to this, I spoke with Ring Central reps who were willing to go thru contortions to allow me to use the US service (Ring Central was not in Canada yet) even though I was Canadian. Over the time I've been with Ring Central I've grown very fond of the online system that allows me to track calls etc and modify my answering rules on a whim. I've even added a second line and been able to silence the phone after 9pm! Have there been hiccups along the way? Sure. In each case Ring Central was professional and courteous. If I sound like quite the fanboy it's because although I know there have been issues (very few), I don't remember specifics, but I DO remember being happy with the outcomes. Before Ring Central, I'd been with Bell, Rogers (land line) (local to Canada), and Vonage (VOIP) in Canada and finally Bell for 800 service. andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
5
Price:
5
Features:
5
Overall:
4

Would Not Recommend to a friend.

RingCentral: Bad Outweighs Good

Posted on: January 17th, 2012 by Toodles12

RingCentral's devices and configuringare easy to set up, whether you have 1 phone or 50 phones. Initially, when reseraching VOIP providers for our business RingCentral was hands down the best in the industry for Service, Features, Customer Service, Price etc. But once we becamea customer,issues started to arise from the moment we started implementing the new phone system.After being a customer for 12 months now, RingCentral has had2 network outages=no phones, no faxes, no business for our company. Customer Service is almost non-existent once you have become a customer. Long hold times, leave messages no one calls back. Account Manager(s) do not respond to email/phone callsunless you threaten to cancel service. Think this company is growingfaster than they know what to do with themselves.Long story short, the bad outweighs the good unfortunately

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: Very Reliable

Posted on: January 14th, 2012 by tstutz

RingCentral has allowed us to trim our phone bill by over 60% compared to what we were paying before with plain old telephone service. We've had only one issue with the service, but the one time we did have an issue, RingCentral's customer service was very quick to fix the problem and we had almost no downtime. We have a huge amount of great features as well which is a definite upgrade over our old system. RingCentral is great all around. Highly recommended

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
4
Features:
4
Overall:
3

Would Not Recommend to a friend.

RingCentral: Customer Support Lacking

Posted on: January 13th, 2012 by mjmjmm

My nightmare with RingCentral revolved around the horrible customer support (both administrative and technical). It was so bad that I eventually decided that I could no longer invest my time with trying to get problems resolved that I canceled the account and moved on to a different vendor

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

More Than Happy with RingCentral

Posted on: January 10th, 2012 by Jill Mason

We switched to RingCentral almost 3 months ago and have been more than happy with the service they have provided us. In terms of call quality and reliability, they have not skipped a beat compared to when we had traditional phone service, and RingCentral has proven much more reliable than any other VoIP provider we have tried (and believe me, we tried many). The RingCentral phone system has a huge selection of features, probably more than you will ever need, but they keep it surprisingly easy to use. If you're a business looking for a solid and reliable business phone provider, look no further

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
4
Price:
3
Features:
3
Overall:
2.6

Would Not Recommend to a friend.

RingCentral: Reliability Issues

Posted on: January 3rd, 2012 by MikeH

I have been using Ring Central for 6 Months and have spent over 100 man hours customizing it and trying to make it function properly.... I am throwing in the towel I am looking for a new Service provider. I get the system working for a week come back and wham something else is going on with the system. Cant call out today, not receiving calls tommorow. Then wait on hold for 15-20 min to get to customer service and then be on the phone for 1 hr + with customer service monkeying around with the system it just seems like a joke. I will keep VOIP however just going to find a comapny that can be more reliable. Ring Central thanks for showing me what to look for in a phone provider

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: System finally not a worry

Posted on: November 24th, 2011 by jimm1909

I run a small business and we've spent the last 2 years cycling through different phone systems. We ran into countless problems including voice quality, terrible customer service, and a shortage of features. That all changed when we decided to give RingCentral a try. I had heard a lot about them in the news, so I decided to give them a shot. Finally my business's phone system is not a cause of worry anymore, and I can focus on more important aspects of my business. I would recommend RingCentral to anyone. Thanks, -Ji

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
1
Price:
3
Features:
3
Overall:
2

Would Not Recommend to a friend.

RingCentral: Useless for Travel

Posted on: August 11th, 2011 by andrena

RingCentral is useless if you travel between several offices. I have had several problems in the past. Yesterday evening things came to a head. My fax that I sent at 11PM arrived the next day at 9:40AM. And my other one that I sent before noon today arrived at 6:30PM. If I did not send it by email, I would have lost the deal. After speaking with technical support, they suggested that I go in RingCentrals system and change the ports (when needed). I do not have the time to play miss technician! I need a system that works consistently

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Keep up the good work, Ring Central

Posted on: July 23rd, 2011 by missk

I'm aOutside Sales Agent who works on the phone full time! I havea Virtual office setup from my Companywhich is just super and up until recently, I've been using my land line in my home office and then have it forward to my cell if/ when I stepaway. I already had thought about how I really needed to upgrade to a professional phone service / set up, and with some of the recent changes in the campaigns I've been working - it was just time. In the past I've tried other ways of doing this, but in the end I needed a service where I could make both outgoing calls and receive incoming calls from the same phone line.(With the other Virtual office services, it's really incoming calls only - and then when you dial out, you're dialing from your land line phone service or from your cell with THAT Caller ID. I don't like this because then everybody gets my personal numbers. And it's not professional, because people think I'm not in my office). And the other feature I needed was unlimited calling. I wanted a service that would offer this at a reasonable price too. I remembered RC because the last Company I worked for had it. But then they were a huge office, and I didn't thinkRC wouldhave something with all these features and benefits for a single user, but I was wrong! So, now I've been with them for just under 30 daysand I couldn't be happier! And honestly, even if I went back to working in the office and had an inside line - no way would I be willing to give up my RC service! It has been a God sent and perfect for my business needs! Being I need to grow and brand my business, having a "corporate, toll free number and phone system" is a must and now I can. RC also allows you to take your numbers with you if you do decide to change phone services later. And you can do this at no charge and there are no stipulations. These are MY company phone numbers now and I'm going to keep them. As far as the plan itself - this phone set up gives a polished, established business presentation and I just love it! I use the Call Controller on my desktop when I'm in the office and I have the RC App on my phone for when I'm out. The App features are just awesome - I could literally be on the Moon and be fully operational in my office and callers get a consistent message ofmy presence in office (available to them). The other feature I love about the phone App is thatI can separate personal calls from business call too this way (again-in both incoming and outgoing calls). Just brilliant! They alsoGrandfathered me into the unlimited toll free calling plan, so for one price Ican work on thephoneall month long and never have to worry about my bill goingup!! How nice is that? Especially for a "small business" professional like myself.I could also expand as much as I wanted or just be a one man operation and thisis just a perfect fit! I'm SOLD and highly recommend looking into it! Keep up the good work, Ring Central

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
3
Sound Quality:
4
Price:
3
Features:
5
Overall:
3.2

Would Not Recommend to a friend.

RingCentral: Too complicated for my office manager

Posted on: May 31st, 2011 by japetz

Too complicated for my office manager. I've spend FAR FAR too many hours on the service line with them due to errors and settings that somehow revert back to former settings - resulting in poorly routed calls. Definitely have LOST revenue because of ring central.Wouldn't recommend unless have a LOT of time to manage to it

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Ringcentral: savior of our company

Posted on: March 11th, 2011 by Mo478

What a savior for our delivery service company. The features such as auto attendant, voice mail, follow me and more help us compete with the big boys

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
5
Price:
4
Features:
4
Overall:
4

Would Recommend to a friend.

Overall we are very happy - RingCentral Review

Posted on: October 21st, 2010 by Top Ten Express

Overall we are very happy with the service offerings of Ring Central. Their plans are competitive in price and the service offers many custom-selectable bells and whistles that will give your company a polished and professional presentation to your customers. The phone system is easy to configure and has many options like hold music, dial by name directory, call routing, and a "Call Controller" feature allowing you to completely manage all incoming and outgoing calls and all extensions directly from a one or more computers. Call quality is superb and is comparable to using a land-line phone system. It was simple for our company to set up our Ring Central phone system and it is easy for us to make on-demand changes when required. The service is custom tailored to fit your company's needs and system modifications/updates are easily made by us without having prior experience or system training. System start-up costs are minimized for each system extension can be dedicated to a VOIP phone, or forwarded to an existing landline, mobile number, and even to a 3rd party VOIP number. You can mix and match the configuration for each extension and customize the call forwarding for each extension on a case by case basis. The fax service is exceptional and is integrated with standard email. Incoming faxes are received in your emails inbox and sending faxes can be completed quickly by sending an email with attachment, without the need of logging into your Ring Central account. I read some of the reviews posted by other users and in all honesty, I have never once experienced an issue when I contacted Ring Central customer service or their technical support team. The support team speaks fluent English and have been able to professionally, quickly, and completely resolve the support needs experienced by my company. On the downside, there have been two network outages since we began using Ring Central in April-2010. One of the two outages, effecting all 800 numbers, lasted approximately 40 minutes. We were not given the outage's root cause analysis and these two outages did impact our business. The system has been stable for the past four months and as a precaution, we did put in place an alternate method for our customers to reach us. Another issue which Ring Central has not been able to resolve is the delay experienced with large internet fax transmittals. Multi-page faxes exceeding 5 pages can take as long as 15 minutes to be sent and/or received by our customers. It is my company's understanding that this delay is an inherent trouble when using the internet with IP fax and the delay is caused simply by the large amount of data being transmitted with multi-page fax transmittal. All IP fax transmittal service providers have the same problem and it not a unique problem to just Ring Central. In summary we are very happy with the service we receive from Ring Central and we would recommend this service to anyone looking for a VOIP and IP Fax service provider. Regarding reliability, it is a stable platform for the majority of time. We do not experience intermittent issues or problems that cannot be duplicated and resolved. Overall, this is an excellent value and with the 30 day free trial, I recommend anyone looking for a VOIP and IP Fax service provider to try Ring Central. Try out the service, fax, and customer support while there is no obligation. You will be glad you did

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
3
Sound Quality:
4
Price:
4
Features:
4
Overall:
3.8

Would Recommend to a friend.

RingCentral - VoIP customer review

Posted on: July 28th, 2010 by sayuri.wei

RingCentral is definitely a great buy. It brings to your finger tips not only a full-size virtual PBX, but also offers a huge number of features plus fax receiving and sending facilities. It is simple to use and the best of all, it offers you a month to test it and see whether it suits you or not. I did notice that RingCentral is working on improving their Customer Service which will be wonderful. It's not lacking though there is always room for improvement

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral Voip Customer Review

Posted on: July 17th, 2010 by jdavies5483

RingCentral is sofar the best voip service. thecustomer service is grate and the support is outstanding, my office plan is every thing i wanted and i can make calls any wereusing my business phone number, thatthay is grate for me becouseIam a Travel agent. I can just call my RingCentral number and make a outbound call just login like you will check your voice mail and just push #2 and there you go

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
4
Price:
5
Features:
4
Overall:
4.2

Would Recommend to a friend.

RingCentral - User Reviews

Posted on: July 9th, 2010 by shuttlee

This is in regards to RingCentral Office Plan. They have a robust feature set including virtual PBX (press 1 for sales, 2 for support, music on hold, etc), 1 ACD- advanced call distribution, DigitalLine which comes with unlimited inbound/outbound calling + unlimited internet-based faxing, Call Controller + iPhone app, and 24/7 support. Overall, I feel that RingCentral has the best value Voip based business phone system in the market today

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
4
Features:
4
Overall:
2.8

Would Not Recommend to a friend.

RingCentral: glitchy system

Posted on: July 8th, 2010 by kkd21278

I chose RingCentral because they have the best features for the money. Their system is relatively robust,easy to use, and the sound quality is decent. However, their system is also very glitchy. Features in the system, such as department dialing, will stop working without warning and then start again. New glitches seem to appear randomly.Their foreign based customer service is terrible. They are slow, unknowledgable, and hard to understand. You'll be on hold for hours to resolve a simple issue that appeared from no where. The system hasalso completely crashed twice in the past three months, although for onlyshort periods of time. Beware!! You get what you pay for. I'mswitching to a provider with US based tech support, even if it costs more

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral Review - Voip Provider

Posted on: May 3rd, 2010 by eva-ross

RingCentral is certainly the best service of it's kind and I recommend it to anyone that will listen! Other companies seem to have one piece of the puzzle or another, but RingCentral puts it all together in an astoundingly useful package that is hard to beat! Keep up the great work, RingCentral! E. ROSS Milford, M

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral Voip Service Review

Posted on: March 26th, 2010 by A.Hernandez

We have had excellent service from Ring Central from the get-go. Our phones arrived on time, and after going through the setup process, we plugged them in and things worked fine. The only time we have experienced call quality problems was when a PC on our network was infected with spyware and was flooding our LAN. I have to commend Ring Central's Support Team on helping us diagnose and resolve this problem. GREAT JOB

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral: best thing since sliced bread

Posted on: March 23rd, 2010 by B.Anbiacha

I GOT SEUP WITHVOIP AND USED MY OWN PHONES THAT I BOUGHT OFF OF EBAY. THEY WERE INEXPENSIVE AND WORK FINE WITH THERING CENTRAL SERVICE. WHAT IMPRESSED ME THE MOST ABOUT THIS COMPANY IS THEIR CUSTOMER SUPPORT DEPARTMENT. THEY ARE PATIENT, SMART, FRIENDLY, AND MOST IMPORTANTLY SPEAK ENGLISH. SO MANY OF THE COMPANIES THESE DAYS HAVE THEIR CUSTOMER SUPPORT COMING OUT OF INDIA OR OTHER FOREIGN COUNTRIES AND THE LANGUAGE SEEMS TO BE A BARRIER FOR THEM. THIS IS MY FIRST BUSINESS AND THE FIRST TIME THAT I HAVE USED VOIP PHONES. I CAN ALREADY SEE THE MONEY THAT I AM SAVINGBY USINE RING CENTRAL.HECK, THIS IS THE NEXT BEST THING SINCE SLICED BREAD!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RingCentral leading VoIP Techonology

Posted on: March 21st, 2010 by CH_Corp

RingCentral is a very good company with great sector leading VoIP Techonology. I own two numbers and use one in the US and one in Istanbul. Both numbers have worked flawlessly and have had superb sound quality. If you are willing to prepay, you can get full service and unlimited minutes for roughly $18 per month including taxes. It's a darn good value for what Verizon was charging me per month with less than half of the options that I have with RingCentral

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8

Would Recommend to a friend.

RingCentral Best Business Voip Solution

Posted on: March 19th, 2010 by Mare.Jada

If you are contemplating entering into a Business Voip System, you need to talk to the folks at RingCentral. We as a company did our research on all of the companies in the marketplace offering "Business Class Voip. Truly, there was nobody that matched RingCentral's knowledge base, customer service, and attention to detail. I would recommend them to any business looking for an alternative to purchasing a conventional phone system and outputting thousands of dollars to procure, upgrade, or be TRAPPED in one

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Re: RingCentral

Posted on: March 14th, 2010 by ringme

Our experience with Ring Central was excellent from the start. Our salesperson was informed and responsive, our implementation person was experienced and spot on and the service and features were everything that we had hoped for. We operate a 40 seat customer service center and the features and reporting that Ring Central provides us is heads and shoulders above other providers that we have tried. We are paying a tiny bit more but it is well worth it

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

User Reviews for 8x8

Average user reviews

Based on 48 Reviews

Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1

Would Not Recommend to a friend.

TURN AWAY. DO NOT ENGAGE WITH THIS COMPANY

Posted on: December 10th, 2020 by TSANTORO

This company is by FAR the worst company I have ever dealt with. Their customer service is poorly trained, they promise features that don't exist, its impossible to reach them for help, they try to beg you to stay on as a customer so you don't cancel but then make it IMPOSSIBLE to cancel their services. I will never ever recommend this company to anyone. I can't believe I stuck along as long as I did. For a telecommunications company, they are AWFUL at communicating, being transparent, and being an actual human being for how crappy of a customer experience they provide for their "valued clients". TURN AWAY DO NOT CONSIDER THIS COMPANY FOR YOUR BUSINESS NEEDS.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1

Would Not Recommend to a friend.

Horrifying

Posted on: June 11th, 2020 by jmoss54

8 x 8 is charging me $740 to cancel service. I have been a customer since 2017. Needed to cancel as my business closed for Covid 19 They where horrifying to speak with about this. They had 3 different amounts then landed on the $740 being the most. This had nothing to do with monthly charges, as those where always automatic and up to date. This is a totally made up number as they can not produce a contract. They tell me to reference small print. The small print is not clear- and they cant confirm that was even there with I started service in 2017. There is nothing about an amount for a cancelation fee in the small print. The whole thing is criminal and fraudulent. You can't even get a professional on the phone. They where all emotional and escalated. One even laughed at me. This is beyond traumatizing. I didn't know stuff like this still happened. Please- I will do everything I can to protect other small businesses from this horrifying company. Please- there are many other VOIP companys- pick any of them but 8 x8- and please ask them about hidden fake contracts, and cancelation terms.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1

Would Not Recommend to a friend.

There are better providers - avoid like the plague

Posted on: February 6th, 2019 by daisychick

"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 does everything we need

Posted on: January 19th, 2019 by guybf1

8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
2
Features:
2
Overall:
1

Would Not Recommend to a friend.

called for customer service, got brickwalled by security questions for answers I have no clue of

Posted on: December 17th, 2018 by pherwani

have this service for over 3 years, never called for customer service until today when I really needed it. Some outsourced offshore guy told me they could not provide me support for "security reasons" Feel frsutrated paying $40+ a month when I cannot get service the time it really matters

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Love 8x8

Posted on: September 24th, 2018 by nteague308

I run IT for a small team of 7 people. We have a quite heavy calling volume inbound and outbound and 8x8 handles this with ease. Highly recommend.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

No complaints

Posted on: September 23rd, 2018 by florencebr

We have no complaints about 8x8. Got set up with them almost a year ago for our staff of 25. Everything works as expected and we haven't encountered any problems. You know a phone system works well when you hardly ever think about it.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Reliable and stable

Posted on: September 11th, 2018 by bmartine

8x8 has been completely reliable and stable for our company in the period that we have used their hosted VoIP system. We have not had any service downtime, and we have not had any dropped or missed calls. This is good news for us.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 works well for us

Posted on: September 6th, 2018 by bblank

We've had a pretty great experience with 8x8 since we switched from another business VoIP provider last fall. Provisioning and set up was easy, and the one minor issue we did have was fixed quickly with help from customer support. So far so good.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

No issues

Posted on: August 31st, 2018 by frankf

We've been using 8x8 for our business phone service needs for almost 3 years now. We've had virtually no issues at all, and the one minor one we did have their customer service took care of it for us immediately. Our 9 person company depends on our 8x8 phone service.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Smooth sailing so far

Posted on: August 28th, 2018 by agarvey10001

It's been smooth sailing for our company so far with 8x8. We have business phone service over VoIP through 8x8 and have had no problems thus far. We have 12 extensions at our agency and everything works great.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 works great for us

Posted on: July 6th, 2018 by barneybski

We've had great success with 8x8. Uptime is great, haven't needed customer support, and their mobile app is also nice for receiving calls when on the road right to your smartphone. Highly recommend 8x8.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1

Would Not Recommend to a friend.

Not one good thing to say about this company/service.

Posted on: February 14th, 2018 by kellylittle

From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. The app doesn't work well at all, and definitely doesn't flow with the VOD app. We had status update issues for over a year. The "New Experience" is worse than the classic app. Assigning a severity level to your support cases doesn't make any difference with how quickly a support rep gets in touch with you, so a "system failure" is treated the same as a "minimum business impact." Support is a classic case of the left hand not knowing what the right hand is doing. We're getting rid of them as soon as we feasibly can, and I would never recommend them to anyone ever.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
3
Features:
2
Overall:
2

Would Not Recommend to a friend.

President

Posted on: July 24th, 2017 by awatts@v3ca.com

We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
3
Features:
5
Overall:
1

Would Not Recommend to a friend.

Left 8X8

Posted on: July 3rd, 2017 by Family9531

After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
3
Features:
3
Overall:
1

Would Not Recommend to a friend.

8x8 Frustration

Posted on: May 19th, 2017 by steve.smith74

Following a very stressful 24 months after migrating from a reliable Avaya system to 8x8, we have decided to pull the plug. Unfortunately 8x8have failed to step up to the plate when it counts most. Their support has been close to none-existant and technician training is dire. To top it all off, 8x8 will not accept and early termination even though our Directors are continually have call quality issues and are fed up. This is extremely embarressing considering I recommended the move. I urge anyone to think twice before committing to anything beyond 12 months as you are stuck...no matter what!!!. Below is the email I received confirming that early termination is not an option. Rather poor considering it would be no skin off their noses as there is no direct cost implication, just a loss of 12 months revenue. Think twice as there are better options available. ++++++++++++++++++++++ I have had word back from the finance department As this is deemed not an 8x8 system failure i cannot reduce the termination cost Im sorry i cannot be of help on this +++++++++++++++++++++

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
5
Price:
4
Features:
4
Overall:
5

Would Recommend to a friend.

Reliable VoIP sercive provider

Posted on: April 13th, 2017 by Jay Lee

8x8 as a VoIP provider is good. I also recently upgraded firmware due to SIP trunks failing, the first time it failed I reentered the password and it started working again, the second time I went through several versions to get to the latest firmware and it had been working good for a couple of weeks but now trunks are showing as REJECTED. Nothing I change fixes them. It's strange how they just stopped working one day. I have tested sip trunks on other devices via route-test.com and they are working fine, just not on the UCM6102

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
1
Features:
3
Overall:
1

Would Not Recommend to a friend.

Price more than doubled in 1 year

Posted on: April 6th, 2017 by Jack Thomas

Have had service with the company for nearly 17 months and the price started at $35.29 per month and I did not closely monitor pricing on my account and within 17 months the price more than doubled to $74.13, no additional services added...since the bill is paid by a business credit card it was my mistake for not contacting the company sooner, but every 2-3 months the company arbitrarily raised the prices, now they are more expensive than a traditional phone company! I do not recommend especially as they make you jump through hoops to cancel service...avoid this company, less expensive options are available like Ooma, have service with this company for 3 years and no price increases

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
2
Features:
4
Overall:
1

Would Not Recommend to a friend.

BAD Service - Bad Customer Service! 8x8

Posted on: December 28th, 2016 by carseast

This company is run by a group of incompetents. Horrible service and worse customer service. Their level one support people don't seem to have much technical training if any. Customer service people don't have the power to correct billing issues. Horrible experience... I advise you go elsewhere

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Excellent Product-Service-Value

Posted on: May 11th, 2016 by Michelle Mosher

We have used 8x8 since our office opened and we have rarely had any issues. If we do they are taken care of immediately. We were new into the VOIP world, but love the service and the features we can share with our clients. The ability to be out of the office and still accessible is our greatest option and we love that the fax and voice mails come to our emails as well. For what we pay, we can't beat what we have! The only thing that would make it better is a wireless headset, but that's my issue, not theirs

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

VP - Park Heights Roofing

Posted on: May 9th, 2016 by parkheightsroofing

8x8 VOIP phone service has helped propel our company to the next level by ensuring that we could both handle the flexibility needed in this day and age for office and mobile calling as well as the call volume. I highly recommend 8x8 service for their excellent phone service, customer care center and features. Every time I have needed help setting up a feature or creating away messages for vacations or best way to use the auto-attendant, a live personal 8x8 representative has been available to help me quickly and accurately

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Agency Owner - review for 8x8

Posted on: May 4th, 2016 by traisley@allstate.com

Amazing product with superior customer service. I have owned an insurance agency for over 25 years and 8x8 has far and away been the best phone service provider we have had. I highly recommend them. Santa Clara Insurance Agen

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

IT Manager

Posted on: May 3rd, 2016 by Ralph Bacon

8X8 has been the best solution imaginable for our business! We operate seasonally out of multiple locations with seasonal employees. It is extremely easy to set up new lines, re-configure, and very economical. We went from 5-6 different phone carriers to just one service saving us time, technical expertise, and most importantly money. The service from 8X8's technical staff is easy to get a hold of and very knowledgeable about their product. I never hesitate to share my experience with other business people. Thanks 8X8!!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
1
Features:
4
Overall:
2.8

Would Not Recommend to a friend.

Horrible Customer Service 8x8

Posted on: June 14th, 2015 by rjnrv

8x8 customer service is not good, expect bills of $60 per month per line and their billing system is horrible. We ran phones for multiple companies and for over two years have had problems downloading the phone statements. You have to go online and get them, they will not send them to you and over the years, there have at least three times that the statements could not be downloaded for several months at a time. Tech service agreed there was a problem each time, but could not produce a statement. They have no problem billing your credit card, and with money in hand, it seems as if your problems are not their problems

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
2
Features:
2
Overall:
2

Would Not Recommend to a friend.

Absolutely not!

Posted on: May 20th, 2015 by country

Initial phone rates were great and so was the quality for the first year. Everything got progressively worse. I got new phones, new modems that were specially made for 8x8 that did absolutely nothing. Phone bills doubled in about 6 months. Phone calls would fade in and out and I would miss whole parts of the conversations. Features on the phone like the auto attendants would just come off for no reason as would the greetings. I would get voicemails at 7 am that said they were left at 5 pm that evening and nobody could figure out how to fix it?? I was with these people for 5 years and I called to drop a couple extensions and they said I had to give them 30 days notice. When I wanted to drop one of my numbers, that I'd had for years, I was told I had an Early Termination Fee?? I didn't sign a contract with them. They said because they posted it on their website it was the contract. I would warn anybody against signing up with these scammers!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Office Owner and manager for Dr. Long's office - 8x8

Posted on: June 16th, 2014 by Jasmine

Top Reasons to Drop Your Phone Service in Your Medical Practice If you have the internet in your office you can save a fortune on your phone bill. There is a much better way to utilize your phone in the office and here is how: You can answer phones, block junk calls, fax papers right off of the internet safely. The key is to team up with a company that gives you a Business Associates Agreement. This will cover HIPPA's regulation for Itech in your office for your phone, faxing and answering service. Oh, by the way I have to mention that you can also close your contract with your emergency after hours phone service too. You will not need to ever miss any emergency calls again. The ability to have the calls sent to you any where at any time is now available. Let's take a deeper look at how to save money. It cost a lot for a answering service that may or may not record the messages and phone numbers correctly for you. This is all taken care of because you will hear the message coming in and be able to call directly to the patient any where you are at. Out of town, no problem, at home you are covered. This team will be able to get the message right to your iphone or any other mobile phone thru the app that comes along with your service. I know your thinking it is too complicated and that's is reasonable to think that way at the start. All of our questions were answered by their award wining sales team and tech team when we signed on. Yes, I dropped our local phone company and found the best service for our office. Have I saved a lot from going this route. Yes, many times over. I can also control when to answer the phones so that I can talk with the patients and find out just what they need. It allows for better scheduling for the doctor as well. Love Monday mornings with all of the emergency's hitting your answering machines, I don't have to worry about it at all. I just open the app the night before, review the messages and then go right to my schedule to see where to schedule them in. My dental software is on the cloud and I my new phone service tech support is just as great as my dental software team! If you want your patients to hear certain announcements when they call in you have this feature in the auto attendant. You will not have to pay extra for this feature and in fact you can drop your prerecorded sales message that you have pay for and design your own add for free. Our office likes the fact that we can trail any call that comes in. We are able to print a call list out and call back the patients who don't leave a messages. It has really brought in more revenue when we are out of the office. Patients will not always leave a message on your off hours but they love it when you call them back and say I say, I saw your phone number on our call log what can I do for you! It will bring in more and more costumers for your office and your patients know that your team will call them back! In running the technology in our office, I can say first hand that this team is very capable of running our phone system, hands down. I only choose the top of the line companies to work with because my time is valuable in running our office. Oh, by the way you can down size your staff using this phone system as well. We have a very small staff and I have all of the technology working great in our office! Now, in short here is what you are looking for: Phone, faxing and answering abilities for your office. No more phone bills No more need for emergency answering services 24 Tech support for all your business needs Business Associates Aggreemet for HIPPA compilance No more large overhead cost from your local phone company Ability to block junk calls Ability to use a super great auto attendant that you will never live without it again! Check your messages anywhere Call patients on the go Block Junk Calls and use your phone more wisely There is much more than what I have mentioned above that this team can give you at a price that the phone company can not beat! Don't forget they major in supporting Medical and Dental offices so that is a big plus with this company. Who is the company? It is 8x8.com and your going love being with this team

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
2
Features:
3
Overall:
2

Would Not Recommend to a friend.

All fluff, poor substance. -8x8

Posted on: March 8th, 2014 by 8x8 fail

10-days into evaluating 8x8... Tech support is ignorant and ill equipped; complete waste of time calling in. Tech support has no clue how to address issues and resolve them. If you don't know how to reboot your computer, they're great help with that. But that's the extent of their problem solving. The online help documents seem -awesome- and complete; a big reason I signed up. But once you start following them you realize they aren't accurate, and a complete waste of time. All fluff, no substance. (I used to run tech support for Microsoft, so I understand the challenges they face. But this is B-A-D, even for MS warm-body in a seat standards) My issues have been basic IMHO - uploading audio files, accessing voice mail from the softphone app, creating a meeting. Almost 4 hours on the phone with -no- solutions provided. Then more time spent in-house figuring out how to hack it into working. Seriously, your time is better spent not calling tech support, they don't know anything more than you do. Tech support is difficult to reach; touch tone hell/long hold times. If your business counts on reliable phone service, you probably are going to want reliable/reachable/effective support. Beware; Sales seemed knowledgeable and friendly. Once signed up, and you move over to tech support, that goes away. Many features promised, have turned into additional purchases. $40/month for my test line, has turned into $70, for basic features. Be warned, not only does it cost more, but the time spent trying to get it to work, is wasted once you find out the reason it didn't work, is because they want to charge your credit card another add-on fee. Softphone app works, but it's buggy. Just little stuff that you can deal with... Rebooting/logging in and out fixes about 1/2 the issues. But if you're running a business, you and your employees, are probably looking for something a little more reliable/easy to use. Not business class. 8x8 features are spot on, they just need to work the bugs out. A few years in, I wonder if that's a priority...? Officially throwing in the towel and moving on to evaluate another VOIP service...sigh

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
3
Features:
4
Overall:
2.4

Would Not Recommend to a friend.

8x8 is at best Incompetent

Posted on: April 16th, 2013 by curtthomas

Took them over 4 weeks to port my number before I gave up on them. Moving the problem up to supervision only highlighted their intrinsic uncaring incompetence

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
1
Features:
3
Overall:
2

Would Not Recommend to a friend.

I will never deal with 8x8 again

Posted on: April 12th, 2013 by kennedymat

I was very disappointed in my experience with 8x8, and will never do business with them again. To start with, the system did not have some basic features one would expect from any PBX solution. For example, the softphone rings the headset rather than the PC speaker. Thats fine for a call center solution, but not for a work desk where people dont wear their headsets all day long. There were other feature problems as well. I discovered these issues on the first day of use. I tried to work with tech support and sales to work around the problems, but they did not have solutions. So, we cancelled our service the next day. To my surprise, 8x8 did not issue a refund. I had to call to request a refund. After a long wait, they agreed to issue a PARTIAL refund (about 70% of what I paid them) and said I would receive it within 8 days. I called back 3 weeks later because I had still not received my refund. Another long wait, and finally the representative, Jessica, told me she would look into it. I have yet to receive any refund. Some companies are poorly run, some have bad products or bad services, and some are dishonest. Based on my experience with 8x8, I believe it to be guilty of the first two. I hope it is not guilty of the third

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
4
Features:
3
Overall:
2.8

Would Not Recommend to a friend.

8x8 Tech and Sales Sides Don't Communicate

Posted on: January 7th, 2013 by Buende

I used 8x8 for 2 years with a former partner for our law firm; sound quality and pricing okay for our 6 lines, but service issues *always* took much longer to address than they should have and often required multiple calls to 8x8's tech and/or sales lines. Two months ago, I began my own firm and wanted to take my two phone lines (the ones listed on business cards) to a new, separate 8x8 account. Seems relatively simple to take 2 lines out of an existing 8x8 account and create a new account, no? NO. It is now two months later and ONLY TODAY was the full migration of my account information and numbers completed. In the interim, I have had to deal with 3 sales reps and 2 tech reps for a total of over 6 hours on the phone to 8x8 between me and my assistant. The tech guys blamed sales for not "properly documenting" what I wanted. The sales gals blamed tech for not understanding their terminology. The final determination from 8x8 on why an order placed in November took almost 2 months to execute? "Someone dropped the ball." I blame a lousy corporate culture and management that creates such walls and lack of commonly shared, fundamental knowledge within the organization. Meanwhile, as 8x8 reps were busy pointing fingers at each other, I (1) was being billed on my old account and the new account simultaneously, (2) couldn't get a ring tone on my main business line, (3) had my business number showing up as an area code 10 states away from where I do business, and (4) wasted a lot of time trying to do 8x8's job. If you've read this far, you're probably wondering why I didn't just give up on 8x8 and take my business elsewhere. At each step in the process, I thought *surely* now things would finally get fixed. Don't make the same mistake I made -- avoid 8x8 and go with a more reliable and better-managed VOIPs

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

The Best!

Posted on: July 16th, 2012 by jayl00

This is third VOIP service I depend on completely for all my home phone conneciton. The other ones doesn't even come close to what 8x8 can deliver. This is the only way to go if you need reliable, economical service that you must depend on day after day

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Works Great

Posted on: May 31st, 2012 by jbrady177

We've been using 8x8 for over a year now and I feel it's time I left them a review. The best way to put it is that I have no complaints because the service does everything it is supposed to do, is rarely ever "down", and we get all of this at a great price compared to what we were paying before. My favorite feature is the way 8x8 integrates with your mobile phone. I can make calls using their app on my mobile phone and it will show up as my office number in the caller ID of the person I'm calling, which is great when I am out of the office. If you're looking for solid, inexpensive phone service with great features that just works, go with 8x8

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8: Completely Satisfied

Posted on: May 14th, 2012 by Ehagen

I recently put 8x8's virtual office on my android and have been completly satisifed with the service. I get clear voice calls and get great range on my wireless network, I am also pleased with the answering system and the easy accessability to 8x8's great customer care. I would definately recommend this service to anyone in need of a fast, reliable phone service

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

RAVING 8X8 FAN!

Posted on: March 7th, 2012 by hmachado

First, if you want a complete communications solution, I highly recommend 8x8! We are an IT consulting firm, Managed Service Provider, and we started using 8x8 about 2 years ago and haven't had any issues at all. From the beginning, I cant say enough how great their support is. The entire process was an extremely pleasant one. There was no pressure sales tactics from my sales rep. Shipment was very quick and everything arrived neatly packed. The installation was simple and easy; so easy, my 10 year old could have done it. If you need any help, the support is quick, courteous and they speak to you in terms that you can understand! I have called for help on a number of occasions and theyve never let me down. They have many options for phones and in different price ranges. They are all solid and have so many features such as web conferencing, Internet faxing, smartphone integration, softphone for your computer, reporting and an online dashboard that gives you total control over your entire phone system. One of my favorite features is getting voicemails in your email and smart phone. Most of my team is on the road quite a bit so whenever a client calls our desk phones, we wouldnt know about it until we were back in the office. With 8x8, we are notified within seconds if a client calls us in the office and leaves a message. Theres even a feature that allows you to dial multiple phone numbers, like your cell and/or home number, then the person would say their name and allow you to screen the call so you can make the decision if you want to take the call or forward it to voicemail. My number one concern was voice quality, and over the last two years I am extremely pleased to say that we havent had any issues. In fact, weve had so much success over the last couple of years that we have recently signed on as a partner and are now offering the 8x8 services to all of our clients. I highly recommend 8X8! RAVING 8X8 FAN

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Love 8x8

Posted on: March 1st, 2012 by The AHI Group

Love 8x8. We have been using them for almost two years. They have great customer service and account managers. The system is cost effective and has improved our daily oerations tremendously. The installation process was seamless. They are always adding new equipment and features, such as mobile apps and cordless phones that have increased our company's productivity. I would highly recommend 8x8

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8: Legendary Support

Posted on: February 23rd, 2012 by joshquick

We have been using 8x8 for 4 months now and have not had any issues. Moved from another VoIP provider that had little to zero support. 8x8 has tons of features included in the standard price including smartphone app, softphone, auto-attendant. The voice quality has not been an issue and would reccomend it to anyone looking for an enterprise class product at a small business price

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8: Amazing Service!! Great Features!! Nice Phones!!!

Posted on: February 23rd, 2012 by shelveen

After weeks of extensive research and trying out VOIP providers, this is the only VOIP provider with the best quality system. Customer service is great..they even help you set it up Amazing voice quality...HD Quality Voic

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
3
Price:
1
Features:
4
Overall:
2.4

Would Not Recommend to a friend.

8x8 has lost its ethics and lost its way

Posted on: September 26th, 2011 by VoipReview Staff

I have been a customer since 2005, when 8x8 was still calling itself packet8. I was a very happy one for years. As you will see below, 8x8 has lost its ethics and lost it way as a service oriented company. I steered business to 8x8 and have even had personal service from the CEO because they were so small when I started. Over the last several years, they have not stayed price competitive, but I was fine with that because I had a happy history with the company. Then they overcharged a non profit I recommended them to by a significant amount. I had to get involved and fight them on it, finally involving the CEO directly. The billing was reversed, but they would not make a commitment that this would never happen again since they believed they were in the right. I had the non-profit close the account. After that, it was discovered that 8x8 harvested email addresses of every person ever invited to a virtual meeting by that non-profit and has been constantly spamming all of those people ever since. Two honey pot addresses for the non-profit's invitations receive 5 or more offers per week written in a mail merge to "[undisclosed person]". I complained to the company multiple times and they will not explain this unethical behavior nor change it. This time the CEO has not responded. As a result, I am canceling my account today. I have written the people being spammed to apologize and suggested that they file CANSPAM complaints since almost all are in the USA. After a review of options, I will prepay two year with a vendor which is $6.21 per month plus CA tax. 8x8 has lost its ethics, and lost its way. I am so upset that it was painful to give them a 4 star rating for features, and 3's for sound and reliability, but those are 1 assessments. Ethics is a non-negotiable for me, so the last two items actually bring my overall rating to less than half a star if I had the opportunity to assess the organization as a whole

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Full Service Provider

Posted on: May 18th, 2011 by Hkohos

The installation process was not as smooth as we had hoped, but it did nto affect us as we had our old phone systeme in place until the new system came up. At first we thought it might vbe 8x8 quality issues, but we found out after they recommended to us to get a $100 router that prioritizes voice packets the service and quality was great. We have come to learn that the quality provided by 8x8 is great and as soon as we learned that we had to prioritize packets in our router that was a simple setting we were quite happy. andnbsp

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.6

Would Recommend to a friend.

8x8 Customer Review

Posted on: August 12th, 2010 by BulaBula

The quality of Packet 8 service is as good and perhaps even better than regular phone service, and definitely much better than mobile service. I have called a wide range of differenty phone numbers around the world and never had any problems. Furthermore, I have taken the unit with me to Russia and used it from Moscow to place calls to Britain and the United States and have enjoyed the same high quality connections from Moscow as from here in Seattle. And a colleague now has a Packet 8 phone in London and is using it for international calling all around the world, also without any problems. One of the best things about Packet 8 is the savings! Unlike regular phone service, I am not paying massive surcharges in taxes to my local city and state and federal government. There is just one, single 3% federal tax

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
4
Price:
4
Features:
4
Overall:
4

Would Recommend to a friend.

8x8 - Voip Provider Review

Posted on: July 2nd, 2010 by rastabee

My Packet8 experience has been absolutely wonderful so far. When I received my Uniden 1868P VoIP Internet Phone adapter/telephone combo device, I was able to install it in minutes due to the excellent instructions that were enclosed. After making the necessary cable connections, I lifted the receiver, dialed the special code that was provided, and had an email confirming my activation within minutes. I made my first "live" internet phone call within 15 minutes of unpacking the adapter. As an IT professional, I have installed hundreds of new hardware devices and have never experienced a setup as quick and easy as this one

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Voip Customer Review

Posted on: March 25th, 2010 by S.A. Gibs

I have been using 8x8 voip for over a year and it has been an excellent second phone line for my home business. I can forward calls to my cell, both ring. if I'm home, I pick up the 8x8 phone. If out and about, I pick up the cell. Overall, a great service that I am really happy to have

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Voip

Posted on: March 21st, 2010 by R.I.T.A.12

8x8, inc. is a great and easy way to enter into the world of Voice Over IP. It is very easy to set up, simple to use, and a great money saver. Previously I was trapped in a nightmare of porting my phone numbers and then being disconnected however, 8x8, inc. was very helpful throughout the whole process of getting things straightened out and corrected. Thank you 8x8

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Voip Provider

Posted on: March 18th, 2010 by wildcard

After doing a lot of research on VOIP providers I chose 8x8 Inc. Due to problems with my ISP, I have had very extensive dealings with their tech support. Hands down, 8x8 are the best that I have ever dealt with throughout the many, many years being in this industry. They did everything they could to make this successful for us and also taught me a lot about broadband technology at the same time. Good Company with Good Service. I am sticking with 8x8 Inc

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Business Voip Service

Posted on: March 14th, 2010 by breenick

I have a busy insurance agency- 6 phones, switched from Qwest to 8x8 and couldn't be happier. I had a small issue with our initial configuration but the tech support people were available, easy to work with, and got me up and running quickly. The features we got have been invaluable to my business. I would recommend them to anyone that has a good net connection

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
3
Features:
5
Overall:
4.4

Would Recommend to a friend.

8x8: wonderful customer support

Posted on: March 9th, 2010 by mbail

As the owner of a small business, I have locations in other parts of the U.S. and canada. We all needed to have the same toll free number, just have different extensions...we tried with another VoIP provider and it was awful. We had their service and phones for 9 days. The phones were only operable 1 day out of the 9. 8 x 8 offers a full service business solution with the most cost effective way. The features that they offer are second to none. I would never go back to anyone else again, for our business phones. The customer support here is wonderful. We had a problem with one phone in a satellite office that also has vonage, the tech support walked through every step for an employee to restart everything and plug everything in and provide him with the correct IP address and within a half an hour, he was up and running. We are very very pleased for the decision that we made to come to 8 x 8.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 saved me money

Posted on: November 21st, 2009 by LiveWire

I am so happy that I moved to 8x8 because my service has been great and my telecommunications costs have gone way down. I am a contractor and I love the follow me and other features that I got for free. I signed up and they had a special going for free installation, not really sure what installation was because they just shipped my preprogrammed phones and I plugged them in and everything worked, but it was free. I also got a phone for my house and if no one answers at the office it rings on my home phone. I love it

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

8x8 Voip Phones Service is Good

Posted on: October 24th, 2009 by fonejunkie

I moved my small business of 12 phones to them two months ago and I have had a great experience. Their customer service helped us with a seamless install and transition and the phone quality has been superb. We have new polycom 550 phones and the hi def sound is great. Best of all is our overall telecom costs have gone down by almost half

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

User Reviews for 3CLogic Call Center

Average user reviews

Based on 1 Review

Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.8

Would Recommend to a friend.

3CLogic

Posted on: December 3rd, 2012 by tunscott

They have an excellent training and support team. It was very easy to learn how to use the system and to train employees on it. They have tons of features which can accomodate all different types of campaigns

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

User Reviews for CorvisaCloud

Average user reviews

Based on 2 Reviews

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

CorvisaCloud - In a League of its Own

Posted on: July 1st, 2014 by regularguy

We were with a national name business voip provider and it was OK, but we are a sales organization and quality of service and reliability is paramount for us so we needed to have better than OK, but still needed to save money. We also love the seamless Salesforce integration into the Corvisa system and the rich feature set that helps us increase productivity while giving an outward facing large company feel. We paid a few bucks more, but it was well worth it from provisioning to everyday quality we could not be happier

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Finally a Business Phone Company with all of the Answers - CorvisaCloud

Posted on: June 3rd, 2014 by upsideman

Finally I have found a telephone company that gives me everything I have been looking for...high quality customer service, easy to use interface, salesforce integration, high quality, reliability at a fair price. I have been telling management for a while that it does not make sense to try to save money if I burn up all of the savings int he IT department trying to keep things running. With CorvisaCloud my time spent on telecom related issues is nil and I get zero complaints from our users. When I call their customer service number I get a real person in the US that knows what they are doing. I highly recommend this company and their service

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

User Reviews for Vonage Business

Average user reviews

Based on 66 Reviews

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Seamless transition for our company

Posted on: September 23rd, 2018 by itadminpro

Our company transitioned from POTS to VOIP about 2 years ago. The first provider we were using had very poor uptime and performance, so after 3 months we switched to Vonage. We've had no issues or problems with Vonage since we switched to them. Set up was easy. For reference, our company has 17 employees.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Works really well

Posted on: August 29th, 2018 by ksullivan

When we first switched to voip around 2 years ago, Vonage was the name we all knew. We got set up really quickly and since then, haven't had any headaches at all. Our extensions all work and we haven't had any down time. Vonage business voip works for us.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
2
Price:
1
Features:
1
Overall:
1

Would Not Recommend to a friend.

VONAGE VOIP Cloud not what it is cracked up to be.

Posted on: September 14th, 2017 by dan.swindell@comcast.net

Prior to joining Vonage Cloud VOIP phone service I verified with Vonage that my IP 501 Polycom phone would work with their system. Vonage assured me it was a phone that would easily work on their system. I also confirmed with Vonage the following price breakdown: $24.99 Service and $10.00 per month for a phone number fee. Price with tax was supposed to be $42.xx. I found out they charged $54.xx on my card. No explanation available from Vonage to why the difference. As for my phone I was told to call tech support to have it programmed. I called and the tech person was clueless to how to set up this particular phone. He told me to call back and talk to another tech the next day. I called and the next tech tried to figure it out, but no luck. I went through 5 tech people who at the end of the day told me to buy a new phone. So I tried to contact Vonage to cancel the service since the phone they told me would work, didn't actually work with their system. I literally had the service for one day. I requested cancellation and it took 4 business days for Vonage to return my request. They told me they would happily cancel my service, but I am not getting a refund. They flat out don't give refunds I was told by the "Account Management Team". So I never had a phone hooked up to their service, was over charged, didn't get a refund and the features discussed were dishonest. The services I was told I would have for free, are actually additional payment services. Not Free. WORST 4 DAY EXPERIENCE WITH A COMPANY. STAY AWAY FROM THIS COMPANY AND LOOK OUT FOR HIDDEN CHARGES

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
2
Price:
4
Features:
3
Overall:
1

Would Not Recommend to a friend.

Tried for one year, finally gave up

Posted on: March 9th, 2017 by John Roller

Extremely LONG wait times to get a hold of someone to fix a problem or answer a question! VERY inconsistent call quality. After one year of trying to make it work, had to switch. Website portal was easy to use; probably the best part

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
2

Would Not Recommend to a friend.

Can't cancel via email - Vonage

Posted on: December 6th, 2016 by JordanH

Really disappointing experience. I would discourage anyone outside the US from using Vonage. The technician was unable to setup my account and eventually just gave up. I tried to cancel a multiple number of times via email but was unable to. In order to cancel you have to actually call Vonage and speak to their account management team who will try to sell you into staying (impossible to simply do it via email). Given that the time difference where I am is 12 hours this was difficult to do. Even though Vonage could see in writing that I'd attempted to cancel the account back in September - and had never even had the account set up and functioning - they were unable to backdate my cancellation to that point in time. Avoid

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
3
Sound Quality:
4
Price:
5
Features:
4
Overall:
3

Would Recommend to a friend.

Perfect for startups, but BEWARE when you leave - Vonage

Posted on: July 26th, 2016 by bobbobbob

I started using Vonage as a low cost alternative to a BT telephone line when starting my business. It was a fantastic deal that saw my monthly bill drop from something like 80-100 with a Sky/BT telephone line right down to just 20 or less every month for two virtual numbers and a large array of services such as call forwarding, multi-ring between my mobile and the office phone and call hunt features, along with customisable voicemail. We stuck by Vonage for two years before deciding we needed a bit of a beefier system and the Vonage camp couldn't provide this at a competitive price, so we moved to a larger company which had the option available for future expansion, and who would provide us with a VOIP handset as well. The problems have come now that we want to port our numbers away from Vonage, who have made the process somewhat difficult and have not been forthcoming with the information they need, so as a result we've ended up paying two bills for several months instead of Vonage pulling their finger out and cooperating during the porting process for our numbers. Everything else Vonage did was great, but trying to walk away from them is like wrestling from the grip of a dead tree. It's a tough call when you're a small business and you're not sure if you'll succeed in expanding, but my advice to customers looking to use these services is to choose wisely at the start and read A LOT of reviews. For Vonage, frustrating as they've been to deal with, it's still a great low cost optio

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Great Customer Service Vonage Business Solutions

Posted on: September 6th, 2015 by samuelhaas

Vonage Business Solutions has been absolutely fantastic. The representatives are very knowledgeable and receive a lot of training. They're also very friendly and truly take the time to resolve all of your issues. The system itself is very easy to navigate and has all of the features anyone could need for voip phones. I would highly recommend them to anyone looking for a voip system.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
5

Would Recommend to a friend.

Highly satisfied! - Vonage Business

Posted on: July 15th, 2015 by Alexander Legal LLC

I signed up Vonage Business when starting my own law firm. I needed a main line, two extensions, and a conference bridge. Vonage Business provided me with two phones at no cost (a special was running), and the customer service when I needed help with the set-up was excellent! I have been a satisfied customer since January 2014. The law firm I was with prior to starting my firm also used Vonage Business (formerly Vocalocity). I share office space (and Internet access) with another small law firm that uses Ring Central and the amount of problems they have with their phone service (dropped calls, endless can you hear me now? moments, etc.) just makes me shake my head. I keep telling them that I am sure Vonage Business would make it easy for them to switch! I do wish that the conference bridge had a prompt for people to announce themselves when joining the call but other than that I am completely satisfie

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
5

Would Recommend to a friend.

Highly satisfied! - Vonage Business

Posted on: July 15th, 2015 by Alexander Legal LLC

I signed up Vonage Business when starting my own law firm. I needed a main line, two extensions, and a conference bridge. Vonage Business provided me with two phones at no cost (a special was running), and the customer service when I needed help with the set-up was excellent! I have been a satisfied customer since January 2014. The law firm I was with prior to starting my firm also used Vonage Business (formerly Vocalocity). I share office space (and Internet access) with another small law firm that uses Ring Central and the amount of problems they have with their phone service (dropped calls, endless can you here me now? moments, etc.) just makes me shake my head. I keep telling them that I am sure Vonage Business would make it easy for them to switch! I do wish that the conference bridge had a prompt for people to announce themselves when joining the call but other than that I am completely satisfied!

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
4
Sound Quality:
5
Price:
4
Features:
4
Overall:
4.4

Would Recommend to a friend.

Provided us Big company services/capabilities for our smaller business - Vonage

Posted on: March 13th, 2015 by tpiroq

Customer service was patient and informative from the very beginning as they explained all the services and costs associated with the services. Additionally, they were very responsive every time I called them to ask questions about set up. Auto attendant is easy to set up and works great. Being able to have our employees in different locations with their VoIP phone allows us to dial an extension or transfer as if we were in the same building. Costs are reasonable for the services received

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
3
Overall:
4.6

Would Recommend to a friend.

Best Decision We Ever Made was Switching to Vonage

Posted on: October 2nd, 2014 by cf123456

Vonage was the best switch we ever made. We use to have another VOIP, RC for short and it was a nightmare. The switch over only took a few days. Also only took a day for the employees to get familiar with the desktop app software. We are saving hundreds a month next to landline. Never ran into any problems after the intial set up, and they have a dedicated line for new customers for the first 90 days to get immediate attention. Overall its been a giant win for the business. If you have any questions feel free to email me at anytime mrcharlesferrer@aol.co

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Vonage Business Systems is Great

Posted on: September 25th, 2014 by willllg

If you are looking to upgrade your business phones, we highly suggest contacting Kyle Kolumbus at Vonage Business Solutions www.vonagebusiness.com 678-534-3246, they did a REALLY great job for our company and it was a seamless transition at a great cost

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
4
Price:
4
Features:
4
Overall:
3.6

Would Not Recommend to a friend.

Red Flag on Leaving with your Fax #

Posted on: April 25th, 2014 by steve hull

When you sign up for Vocalocity it states "cancel when you want" and "no cancellation fees" While Vocalocity service is not completely bad, certain features never got set up correctly. Auto attendant is difficult to adjust if you need a change, phone app never worked, several of the Cisco phone features don't work because of programing etc. Decided to move to Nextiva better tech support, features and for about the same price. Porting got rejected by Vocalocity and in a customer service call, the Tech explained that the faxing is handled by EFax (a J2 Global company). In order to get my fax number back, I must pay an additional $100 "Porting Out fee". They are happy to release all my other local and toll free lines I brought into Vocalocity, but the fee is an EFAX terms of service issue. We signed up my phone service with Vocalocity that explained that fax service would be provided in our account. Calling Efax, explained I could transfer my account away from Vocalocity to a EFAX "consumer account" for $16.95/month but would still have to pay a $40 cancellation fee to get our fax number back. Looking at Google, hundreds of J2 Global customers are complaining about being charged for service long after they cancel, and that they are exempt from US FCC rules. So we don't want to give them our credit card - even for a month. Our business has had phone lines for 22 years and this is the first time we have ever had to pay to get our phone numbers back. Yes, Faxes are obsolete but many customers still use them for documents and POs so we still need to receive them. If their is a Class Action Lawsuit filed against Efax and/or Vocalocity (now a Vonage Company) we will be first in line. Vonage should protect it's customers from 3rd party vendors partnerships it sets up when they go bad. As I said above, I am not completely unhappy with Vocalocity's phone service BUT this incident, charging us to get our phone number back is completely unforgivable. Unless this is resolved I will tell thousands of my current and former customers NOT to use either of these companies (J2 Global and Vonage

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
2
Sound Quality:
2
Price:
5
Features:
2
Overall:
2.4

Would Not Recommend to a friend.

Not for more than 3 people and only 1 location

Posted on: October 23rd, 2013 by poodlelv

My boss was taken in by the sales rep that stated that this was a great service for her and her business. He talked a good talk and she was taken in by this. I run her satelite office, just me, and I have been down for 6 days now. Her other office (has more than 3 people and more than 3 computers) has capability for some things but are still having issues. I am sure this is a great service for EXTRA small businesses or home businesses but do not be fooled by all the stuff they are saying. It does NOT work for multiple locations nor is it compatible with all databases. This has been the most frustrating experience and I hope she will never do this again

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
4
Price:
4
Features:
3
Overall:
2.6

Would Not Recommend to a friend.

Poor service and experience with Vocalocity

Posted on: October 17th, 2013 by js39

The initial problems they blamed on prior provider. Then they blamed it on the phone. Neither was the source of the problems. Their problem solving capability is very weak. They had problems finding capable techs. Resulting in the need to transfer calls. Calls and email to Vocalocity were often ignored. Although the quality of calls I made were good, the quality of calls I made to Vocalocity were poor. I experience extended and intermittent periods when I could not make or receive calls. There were even long periods when callers could not leave messages. Their philosophy is; the customer is always wrong

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
3
Sound Quality:
1
Price:
2
Features:
2
Overall:
1.8

Would Not Recommend to a friend.

The most frustrating part of running the business is Vocalocity.

Posted on: August 7th, 2013 by Denise Presley

There's lots of blame shifting. On at least two occasions, they've emailed letters apologizing for network problems in my area, but then deny that the problems we're experiencing are related. No matter what the issue, its some one else's fault. Some days service is so bad, I've resorted to using my cell phone to make calls. This is no way to run a business. We've been told to keep a log of problems so they can tell us what to tell the internet/ equipment/ consultant. The key here is they can't help, but someone else might be able to. The only solace is when clients point out how bad the phone connection is I tell them that service is provided by Vocalocity

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

REceived Great Support with Vocalocity

Posted on: September 19th, 2012 by goconcierge

I just switched from another provider and was very pleased with the level of support I just received. I spoke with Myra and she was able to take care of my needs quickly while maintaining a great attitude. After having a disappointing experience with another company, it is refreshing to work with such a professional team! Thanks, Ada

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Great Customer Support

Posted on: September 19th, 2012 by hiscjodi

My entire experience with the Customer Care department has been great. Never long wait times, and am always helped in a friendly and satisfactory manner. Michael was of great help to me to day, enabling me to carry through with the porting process and breaking the set-up process into easy-to-follow steps. Thanks, Michael

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8

Would Recommend to a friend.

Outstanding Tech Support from Vocalocity

Posted on: September 11th, 2012 by anna.hall

I would recommend Vocalocity for anyone looking for a voip system with great customer and technical support. We have been very pleased with the quality and reliability of service

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
5
Price:
1
Features:
2
Overall:
2

Would Not Recommend to a friend.

Call Queue for vocalocity is poor

Posted on: August 27th, 2012 by b4volley

Look elsewhere! We were an Aptela customer, and they were bought out by Vocalocity. This service seems to have more features, though they have many growing problems. Customer service not quite up to the task

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
3
Overall:
4.6

Would Recommend to a friend.

Vocalocity and Restoration Medical

Posted on: August 21st, 2012 by restmedsupp

I had the pleasure of talking with Sarah in the past and Carlos just today 8/21/12 and it was wonderful talking with them. Their professionalism, skills and knowledge is something that keeps a company moving ahead. Thank you. Pa

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Vocalocity

Posted on: August 8th, 2012 by jtunnell

I have been very happy with Vocalocity. Great features for the money. I switched after having a bad experience with another service provider and have been very satisfied with the change

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
4
Features:
4
Overall:
4.2

Would Recommend to a friend.

People make the difference @ Vocalocity

Posted on: August 8th, 2012 by Mark Voip

VOIP technology is terrific and provides features that we love - but in deciding which provider, it seems to me that people make the biggest difference. Vocalocity, from sales, to installation, to ongoing support, has impressed me with outstanding personnel. Making the transition from an old premise based, analog system, to a hosted VOIP solution could have been difficult! However, for us, outstanding, personable, effective people at Vocalocity made the difference and the transition has been smooth and easy. We have been very pleased and would recommend Vocalocity to anyone considering VOIP

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Vocalocity is awsome!

Posted on: August 7th, 2012 by Bigdog87

I recently purchased an insurance agency and after researching all my options for phone service I chose Vocalocity! Meghan (who signed me up) has been very helpful in setting up everything I needed to get my system up and running. I have been very pleased with the customer service and quality of the phone service itself. I would recommend this company to any small business owner

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
4
Price:
4
Features:
5
Overall:
4.6

Would Recommend to a friend.

VOIP Business Service couldn't be any easier!

Posted on: August 6th, 2012 by thehightechsolution

In working with my account executive, Megan, she couldn't of made the process of purchasing VOIP service for my customers any easier. From the simple ordering of phones, to the porting over of a number, to the working directly with one of my customers, everything went great. Let's just say I recommend Vocalocity on a daily basis to my new and existing customers. It's a "business" must have. Thanks Vocalocity

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Vocalocity for reliable communications for business anywhere

Posted on: August 5th, 2012 by chrisparker

Vocalocity gave us top notch customer service from the sales process all the way through implementation and support. We are a technology-based company that provides high-tech, customer-focused quality products and solutions, and we expect high quality service from our vendors as well. Vocalocity has met our high expectations, and has allowed us to easily provision communication solutions for our company and our clients. We really like the option of having extensions anywhere that we have an Internet connection, and the system and features as a whole have been much better than our in-house PBX system

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
5
Overall:
4.8

Would Recommend to a friend.

Vocalocity - from a Manhattan, NY customer

Posted on: August 3rd, 2012 by John OMeara

My company has been using Vocalocity for a little over a year now and we have been extremely pleased. We had a lot of problems previously with Verizon, mostly customer service issues, double billing, not billing, getting one answer from one person and then a different answer from the next person you talk to. Final straw was when they cut off service for a day despite the fact we had a credit with the account. One of the primary purposes of moving to Vocalocity was to make sure we could route calls to our cell phones if there were issues with the main line. Until I made the move I didn't realize how much flexibility there could be with the phone service. We really have control of how calls are routed when people call now. Most of the time we let calls just ring through but the ability to route them different ways is great. And we really like the voice-mail feature that emails you when someone leaves a message. The transcription is not always very good but there is an actual audio file attached so you can play the message on your cell phone. Basically you are always aware of who has called you, whether you are in office are not. i was worried how it would affect our internet speed but I have not noticed any deterioration

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Vocalocity is a reliable and affordable partner to my business!

Posted on: July 30th, 2012 by WLKemp

Vocalocity is a great partner to my business. We have been a customer for over two years. The service is affordable and reliable. In addition, Vocalocity continues to offer new features and functions to help increase productivity and provide information to help manage my business. The mobile app is awesome....love the flexibility. I definitely recommend Vocalocity as a top quality VoIP provider

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5

Would Recommend to a friend.

Amazing company to work with - robust features

Posted on: July 11th, 2012 by jeffwo311

excellent company to work with. Tried a few other providers that "stretched" their marketing material and seemed very unorganized once you work with them. Vocalocity has been spot on with delivering since day one. I've been with them for other 3 years now and would recommend them to ANY sized business. very cost effective with robust features

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.8

Would Recommend to a friend.

Solid company - Great service

Posted on: July 10th, 2012 by piratepete

Have been with Vocalocity for over a year and found them very reliable. The feature set is very good, although there is always room for improvement. Great system for 1 or 2 line offices all the way up to 100's with multiple offices. Configuration is a breeze and if you get stuck, a phone call to one of the friendly reps will get you sorted out. Highly recommend these guys

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
5
Sound Quality:
5
Price:
4
Features:
3
Overall:
4

Would Recommend to a friend.

Vocalocity: Problem Solved

Posted on: May 11th, 2012 by nicolaspy

Ola was very helpfu todayl in solving my problem associated with an account migration. She was patient, kind and had a good sense of humor too. She thoroughly tested every phone call route to be sure the problem was solved

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service:
1
Sound Quality:
1
Price:
4
Features:
4
Overall:
2.2

Would Not Recommend to a friend.

Vocalocity: Problems Persisted

Posted on: March 11th, 2012 by pwrbrkr38

Hopefully this review will help someone else from going through what I have... I was a customer of Aptela for 5 + years until Vocalocity bought / merged w/them... In any event the last 6 mths has been a disaster and we just changed to a new provider. Our business is dependent on the phones. I have (2) locations and (2) seperate routers, modems, and internet connections and can attest that it isn't just an IT issue on my side as they will swear up and down when you call for assistance. The frustrating thing w/ this company is their service is poor and yet they will always find a way to blame it on our internet connection, modem, router, switch, etc... I replaced everything to what they recommended and finally they conceded...However, they have cost me THOUSANDS and I can't get a call back... customer service was a joke, I asked to speak to the manager and was told there wasn't one. It seemed like there was a group of young kids running the place and didn't have answers so they would just pass us around. I can't be clearer... I believe if you use this company and you need reliable; phones, customer service, professionalism, and you value your health and business, you should look anywhere but Aptela/Vocalocity. I can also substantiate another review on here I saw wherein the reviewer stated the customer service techs will assert various things relating to the technology at one's office, but yet they aren't qualified. Several times I had qualified VOIP techs on site who said these people were making unfounded claims and in several instances they were very contradictory. I'd be happy to expound to anyone who has further questions regarding how poor our experience was. I will say the features they offer are great and innovative, they just aren't reliable. Also, my poor experience began in the last 6-8 mths, however, I have been told multiple times it was just a "server" issue or the platform was being transferred. Good luck to all.

This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.

Customer Service: