Provider Summary
As one of the leading providers of VoIP services in the US, VoIPo offers residential, small business, and cloud solutions to their customers. They are a privately-owned, profitable, and owner-managed company that offers a satisfaction guarantee on all of their services. Plus, with VoIPo, you can save up to 75% on your phone bills! Check out their affordable local calls and low rates for all international calls.
Editorial Review
There’s a reason why VoIPo is recognized as “the likeable phone company". Its wide customer base proves that this is one of the best VoIP providers. Whether your service is for residential or business use, VoIPo provides the assistance and assurance that its customers need. This is only one of the reasons why they are truly an outstanding VoIP provider.
Wide Range of Features
One of the best things about VoIPo is that it does not confuse its customers with complicated and nonsensical features. With VoIPo’s plans, you can easily pick options that best fits your needs, regardless of whether you’re a residential or business plan subscriber. Both offerings have nearly identical features.
Cheap Plans
Compared to other VoIP providers, VoIPo offers some of the cheapest plans in the market. Standard home plans from VoIPo are available for as little as $5.38/month for a contract, or $15/month with no annual contract. The cheap cost, however, does not sacrifice on call quality and the range of features available. Plus, it still offers unlimited calls to the US and Canada and an additional 60 free international calls per month. VoIPo also provides a VoIP adapter for analog telephones.
Website
https://www.voipo.comVoIPo Residential/Small Business VoIP Plan
By using VoIPo, you can replace your landline and instead use a VoIP service to place all your calls. VoIP calls have crystal-clear quality, and even allow you to transfer over your existing number. With the VoIPo Residential/Small Business plan, you get over 40 incredible features, 60 free minutes for international calls a month, a free rollover line, access to amazing customer service, and more. Plus, if you aren't satisfied with your VoIP service within 30 days, VoIPo offers a money back guarantee!
This plan is available in the following countries: United States, Canada, Mexico, Puerto Rico, Guam, U.S. Virgin IslandsPlan Pricing & basic Information
- $
- Promo Price: $6.21
- Regular Price: $15.00
- Minutes: Unlimited
- N/A
- Long Distance: Metered Rates
- International: Metered Rates
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
- Area Code Selection
- Local Number Port
- Number Port
- Toll-Free Number
- Virtual Numbers
Equipment Options
- SIP/BYOD
- ATA Included
Equipment Options
- 3-way-calling
- 411
- Address Book
- Call Blocking
- Call Forwarding
- Call Waiting
- Caller ID
- Distinctive Ring
- Do Not Disturb
- E911
- Multi-Ring
- Speed Dialing
- Voicemail
- Voicemail to Email
VoIPo Cloud VoIP US Number Plan
VoIP service in the cloud allows customers to access quality VoIP service without any equipment required on their end. Cloud accounts offer services like toll-free numbers, U.S. local numbers, voicemail, SMS, call history, and other features. Choose the US number plan to get 500 incoming minutes a month with $0.01/minute for overage incoming minutes, free forwarding to SIP, free SMS texting, and $0.01/minute for forwarding to a U.S./Canada number.
This plan is available in the following countries: United States, Canada, Mexico, Puerto Rico, Guam, U.S. Virgin IslandsPlan Pricing & basic Information
- $
- Promo Price: $36.00
- Regular Price: $4.95
- Minutes: Unlimited
- Additional Minutes Cost: $0.010/min
- Long Distance: Metered Rates
- International: Metered Rates
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
- Area Code Selection
- Local Number Port
- Number Port
- Toll-Free Number
Equipment Options
- SIP/BYOD
- ATA Included
Equipment Options
- Account Management
- Call Transfer
- Caller ID
- Control Panel
- Voicemail
VoIPo Cloud VoIP Toll Free Number Plan
VoIP service in the cloud allows customers to access quality VoIP service without any equipment required on their end. Choose the toll free number plan for 100 incoming minutes, $0.025/minute for incoming overage minutes, free forwarding to SIP, and $0.01/minute for forwarding to a U.S./Canada number.
This plan is available in the following countries: United States, Canada, Mexico, Puerto Rico, Guam, U.S. Virgin IslandsPlan Pricing & basic Information
- $
- Promo Price: $36.00
- Regular Price: $4.95
- Minutes: Unlimited
- Additional Minutes Cost: $0.025/min
- Long Distance: Metered Rates
- International: Metered Rates
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
- Area Code Selection
- Local Number Port
- Number Port
- Toll-Free Number
Equipment Options
- SIP/BYOD
- ATA Included
Equipment Options
- Account Management
- Call Transfer
- Caller ID
- Control Panel
- Voicemail
Disclaimer - Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
User Reviews for VoIPo details
Average user reviews
Based on 45 Reviews
Overall
3.7
Customer Service
3.4
Sound Quality
3.6
Price
4.55
Features
4.05
Customer Service:
1
Sound Quality:
3
Price:
2
Features:
4
Overall:
1
Would Recommend to a friend.
8 years a VOIPO customer, but an awful company
Posted on: May 29th, 2019 by carltonh
I was a VOIPO customer from 2011 to 2019. After I sent an email to discontinue future service, and they acknowledged it, they still tried to charge my credit card for future service anyway a few days later. They also are claiming that they want me to pay $49.99 for an 8 year $25 router when new or return it, but it died years ago and I switched to my own replacement (Obihai) router. They did not request the return of the router ~3 years ago when I let them know it failed, but now want me to pay double the brand new price on a discontinued, un-pro-rated and horrible router. I had lots of problems before I switched to my own.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
3
Price:
2
Features:
4
Overall:
3
Would Recommend to a friend.
Very Poor Customer Service
Posted on: May 22nd, 2019 by CountyCreek
I used VOIPo for more than 4 years. After I solved the static issue caused by FIOS with my filter, the service was acceptable. VOIPo was unable to solve it in those days. here are providers with comparable or better service and lower prices, such as AxVoice. At renewals, they refused to offer any alternatives to take-it-or-leave-it pricing. The customer insults come when you cancel service. They demand the $5 adapter back or they will charge $49.95. After receiving the adapter with all identifying information, they want to know the UPS tracking number. Makes you wonder how many hundreds are received each day.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
1
Features:
1
Overall:
1
Would Recommend to a friend.
Horrible experience. Require payment in advance and then don't provide service or return $
Posted on: October 15th, 2018 by blukovic
They disconnected my service even though I prepaid for 2 more months. They sent me email saying I requested to disconnect service, which is not true. I cannot even contact them since they deleted my account and the only way to contact them is by logging on your account on their website. Ridiculous. If you want to have horrible experience - try VOIPO.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
3
Price:
5
Features:
5
Overall:
4
Would Not Recommend to a friend.
Truck load of features at a low price ... 1 1/2 years with VoIPo
Posted on: July 27th, 2018 by Alvin727
I was with Vonage Residential (another VOIP provider) for several years and loved the sound quality and features that came with the service, but the price increased every year. Vonage was becoming as expensive as an ATandamp;T landline. I saw an advertisement for VoIPo promising all these features for a low price - I was very skeptical. I decided to give them a try. I started the transition to VoIPo by sending a signed request to my old service provider (Vonage) for the release of my phone number a month in advance. I had no idea these phone companies required so much time to release a telephone number these days. Once the number was verified and released VoIPo quickly setup the number on their servers. Configuring the VOIP adapter on my end was relatively painless. Once everything was setup I noticed the voice quality with VoIPo was not bad, but not as good as the outstanding voice quality of Vonage. Considering the money I am saving that is a compromise I will make any day. About a month after the transition the voicemail out for over a week. I was not a happy camper. It took a lot of communication with the help desk over several days before issue was finally resolved. One of the more knowledgeable technicians went through all my settings and got things running smoothly. The voice quality seems a little better too. I have been with VoIPo for about a year and half while using Comcast as my ISP. I have not had any issues since the voicemail failure over a year ago. I am pleased with the current level of service and totally delighted with the price. Yes, I have recommended VoIPo to my friends and relatives. I have taken advantage of their 2 year extension sale.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
4
Overall:
4
Would Not Recommend to a friend.
Great Service = Great Price
Posted on: June 13th, 2018 by SoCalMark
I have now been with them for two years and while they had their issues at the beginning, you simply cannot beat the price for the number of features you get. Ooma and Vonage are no comparison. The support gave me an attitude about using my own VOIP phone that they "do not support" but still gave me the necessary settings to allow my unit to be used with their system. You have to know what and how to use the control panel if you want a successful phone system. Plugging it in and walking away isn't the way to approach this service at all. I thought I would be smart and switch to the Ooma business and I quickly found out that the VOIPO had so many more features available and that if you wanted anything done at Ooma you had to use their equipment that you needed to purchase from them. I immediately switched back and VOIPO gave me no attitude about my F-up. Lesson Learned ---- Good Service!!
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
1
Price:
5
Features:
5
Overall:
1
Would Recommend to a friend.
Very unreliable company
Posted on: June 23rd, 2017 by moshek
System was down again.( I took their Customer service rep (his name is Ray) 20 minutes on the phone to admit there is a major outage. Ray had no idea how long it will take to fix. When asked to talk to a supervisor he told me nobody is available I'm going to look for a different company. Every time they need to adjust their server and they don't test - they ask me to have friends that use different provider to tes
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
2
Price:
3
Features:
3
Overall:
1
Would Recommend to a friend.
No customer service - VoIPO
Posted on: January 26th, 2017 by Voip Reviewer
If all you want are headaches, then this company will deliver that. VOIPO does not care about customer service. The customer service agents are rude and will lie to you, just to get you off the phone. They will always state that the problem is yours and then fix the problem later on, doing the work on their end. I have read that Timothy Dick (the owner), cares about the customers, but this is not reflected at all in the attitude of the customer service department. Not so surprisingly, the price that they advertise is not the price that you will pay. The absolute minimum with a 2 year contract, paying the whole amount in advance, is $7.71/ month. They also do not have the same high rating among they reviews as the other companies which actually charge less per month. It also appears that being honest with customers is not very important. If you do get their service and need to transfer to another company, be aware of the problems and difficulty your will have. VOIPO has kept customer phone numbers and forced the customer to pay for another month before they were willing to transfer the number. The claim it is part of their fine print
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
5
Features:
4
Overall:
5
Would Not Recommend to a friend.
VOIPO - Switched March 2016 No Problems
Posted on: December 27th, 2016 by Ed From Bay Ridge
VOIPO.I have used this service for over six months and find it a great value. My cost of $7 to $9 a month is well worth it. I added two years for $185, compared to the $60 - $70 a month I was paying Verizon. The caller ID seems very primitive, it is only accurate about 25% of the time. The site has many option, I have easily blocked phony Microsoft,Credit Card,etc calls. They need to add a manual that describes and shows how to uses the various options.The sound quality can sometimes be spotty although I am not sure if it is the IP service or my 15 year old Panasonic cordless system. With all the cell phones in the family the landline wasn't needed, but we have had the number for 35 years and many old friends and family still contact us on it
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
3
Price:
4
Features:
3
Overall:
2
Would Recommend to a friend.
Horrible Customer Service - Voipo
Posted on: November 21st, 2016 by Dupson
I signed up for the service a few weeks ago for my own house. I got the adapter in the mail but decided I did not want to set it up yet because I also figured this would be a good service for my parents. I am going there for thanksgiving and my only chance to get it setup for them. I called voipo and they said it was not possible to transfer the adapter to another account. I asked if I could sign them up for their own account and then pay extra to have it shipped with two day shipping. They said there was no way to do this. Have they ever heard of driving to a post office and request priority SHIPPING? I heard in other reviews how the owner, Tim, was so customer centric and willing to really help its customers. So much for that. Not only am I going to go elsewhere for my parents account, but I am going to cancel my newly opened account and get a refund. They definitely do not seem like a company that caters to its paying customers
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
4
Features:
4
Overall:
1
Would Recommend to a friend.
Likeable company? Not so much - Voipo
Posted on: August 24th, 2016 by ayc541
In February 2016, we decided to switch to Voipo from our previous voice-over-ip company of 5 years for VOIPO's competitive price. We didn't think much of it since we treated that number as a backup landline phone and rarely used it anyways. Our first trouble was that after a few days of waiting, we found out that the number porting was disapproved and further action was required. What??? The reason, according to Voipo, was that our previous company would not release it. ( But really?? I should have noticed at that time Voipo had a tendency to blame others for wrongdoing.) Then next few days, a few back and forth message exchanges and more documentation ( with zero help of a real human at Voipo by the way, more a DIY style navigation), finally the number was ported, much longer than I ever thought. This lengthy process should have been a warning sign for me to stay away from Voipo. Keep in mind this porting drama happened AFTER I paid for a two year contract, and all of a sudden not sure whether the porting would eventually get through or we would lose the number of many years. Before that, I had always assumed number porting was a breeze in the process of switching providers. When the time came we finally plugged in the Voipo adapter, we noticed something odd, that was, one phone jack on Voipo adapter was dead, and the remaining working one had a high static background noise, At that time, I told my wife Voipo must have blocked one of them and allowed only one to work. I didn't assume that could be a detective equipment mainly because that had never happen with other companies we were with. Since this was a backup number we only used occasionally, we simply tolerated the background statics of that working line. That's our second mistake. Little did we know later on Voipo would blame us for that first adapter, while it was a defective unit upon its arrival. Thinking back, we were tired from chasing down the number porting process and just wanted some peace. Fast forward another two months, one day in April 2016, my wife decided to use that now VOIPO number to make a call, and the statics was so incredible, that makes a conversation impossible. I contacted Voipo. After a few days of message exchanges and self troubleshooting attempts based on their instructions, they finally agreed to send us a new unit. The new unit worked well, with clear signals on both phone jacks. But again, we should have noticed that it took quite a bit of convincing for Voipo to take any action to help their customers out, correcting a mistake that's most likely their own fault. They blame all on the customers, as if we were criminals who just loved to cheat. Rather, we were just happy that finally we had our usable phone back! A simple joy we assumed and always had with our previous two priders. Well, not so fast! Fast-forward another 4 months, in August 2016, we accidentally noticed ( again, we rarely used that phone) that there was zero signal from that phone line. When did that first happen ? We weren't really sure. It's not our day-to-day phone. So as an experienced DIYer by this point, I started the troubleshoot, from the network setting, to power outlet. This took me precious multiple hours of attempts to rule out every possible causes that's not adapter related. When I had my prime suspect of the problem, the adapter again. I realized that I could not fix on my own, I contacted Voipo. Of course, another long journey of convincing and agony which showcased how little Voipo thought of customers. In their mind, we were all merely criminal who would like to scam their company! Each question asked was repeated a dozen times by different rep and support tech, who didn't bother spend time reading the written notes and my typed answers. Imagine each time I typed the same lengthy answers to address the inquiries of a tech or network engineer, before it was handed out to the next, who asked the same question without reading what's been asked and done, all clearly typed in the ticket trail? It ended up a long digital paper trail with repeated questions and answers. So 5 hours later, problem was still unsolved. They sent a ticket suggesting that I initiated an online help session, in which they navigated my home computer and network environment remotely. I agreed. Another 3 hours passed, they finally came to the conclusion that VOIPO adapter was the culprit, something I had been telling them all along. Guess what, at this point, Voipo put in words that basically said we were the one who messed up the system - you damaged it, you paid for it. All yours. They took zero blame. Really? In the almost past 10 years of time we never had such experience with any other service providers. How low the ethics bar can a company has? It was the low cost and the shear numbers of features Voipo offered lured us to switch. We were speechless to hear Voipo would finger point on us that we broke the 2 units. We have a rather new house with surge protection wired, temperature and humidity control all year round and even a designated area for the adapter where no one is nearby. Not to mention our good records in the past with companies. If any blame has to be placed, I would think it's likely the quality of Voipo equipment, the adapter they sent us. Stop sending us junk! Hope this experience of our account will help you with more well rounded assessment. Don't simply go for the price and features alone! We certainly regretted our decision and the precious time and efforts that cost us. Now, by switching it out to another service provider again and abandoning a two year prepaid contract, we also lost on the money side too. A lesson learned. Hope you are all careful with your decisions. Buyers be aware
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
The Likeable Phone Company - VoIPO
Posted on: April 6th, 2015 by jaredtarbox
A lot of people might be wondering why you need to use VOIP instead of a traditional land-line. VOIP has become extremely popular, thanks to Skype, a service that lets you use your computer to talk to your friends over a broadband internet connection. Right now, most TV cable companies and phone companies offer VOIP handset deals. The reason why they are so popular is because in most place, the old phone company had always the monopoly of landlines. Calls between cities in the same country are considered as long distance, and don't even start looking at international long distance calls. The costs are pretty steep. But first of all, what is VOIP? VOIP stands for Voice Over Internet Protocol, a way to talk over the internet. Most people use VOIP as a bundled phone service through their cable provider. However many people are not aware that many companies provide a better feature set at a cheaper price! One such provider I used to run my business is VOIPo.com. They offer many advanced features which many cable companies simply don't offer at a fraction of the price. Here are some examples on how VOIPo makes me more productive everyday:
-If I'm going to be out of the office with just a few keypad entries all my calls can follow me wherever I go.
-Thanks to custom caller ID if someone in my online address book calls me from their cell phone I don't have to guess who the number belongs to.
-Some months I do alot of remote support which has to be billed hourly or flat rate. With the calls logs being conveniently logged in a control panel there is no need to watch a call timer.
-I use a service called YouMail which is voice-mail on steroids; using VOIP's call forwarding along with YouMail all my messages go to one unified mailbox. That is just my preference and VOIPo in itself has voice-mail that works very well.
-Choice of phones! Whether you want to use your existing phone system with the ATA they send you or want to use a softphone client on your PC, MAC, or smartphone devices one can answer calls where it is convenient for them. Personally I use a Cisco 525G2 IP phone on my desk along with an ATA hooked up to a waterproof cordless phone.
-Sick of telemarketers and Robocalls? VOIPo has their own telemarketer block list and integrates with NoMoRobo so no longer will they interrupt your dinner. What I love the most is their pricing 180.00 for 2 years of phone service. One can pay yearly or even monthly. However most all of my clients have opted to pay for two years in advance at such a great price point
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
Voipo Service is awesome!
Posted on: July 7th, 2014 by Jabber5
I have had Voipo for the last 3 years and it just keeps getting better. First it is reasonably priced at around $6/mo for unlimited calling. You even get 60 minutes of international calling each month included with that. Voicemail is emailed to you in wav files. I have also recently begun using a softphone on my iPhone with my Voipo service which allows me to make and receive calls from my home line using my iPhone no matter where I am in the world! Fantastic! The support is CA based and extremely responsive. Open a ticket online or call and they get back to you right away. I was paying over $40/mo to the phone company for worse service. The only downside is that the 411 they provide is automated and you have to listen to an add, but I rarely use it and opt to simply google my phone numbers. Do not hesitate to sign up especially if you are already using a cable company voip service. Also enter 7325230700 into the promo code field and you will get a free month added to your subscription
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
3
Features:
1
Overall:
2.8
Would Recommend to a friend.
Lost My Number to ATandT and never got back for me
Posted on: June 30th, 2014 by Leolena
They let ATandT to port my number out without my consent and never being able to get my number back. So I lost my number i had for years
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
VOIPo - Fast Service - Review
Posted on: February 12th, 2014 by R C Pender
Box came fast. Plug in, wait, worked perfect. Love all the features. got 2 months free so less than $7.00 per month. Service for ? very fast and just what I needed. Called New Zealand and daughter was on cell phone outside so really poor on her end. Called her again when she was in the house and no difference from line call. Got everything set up on line really good choices. Would pick it again. Had it 5 weeks so far and not one single problem
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
ALMOST (but not quite) there! -Voipo
Posted on: January 28th, 2014 by hlorri
This was the first VoIP provider I tried, and I liked quite a few things about them. I really wanted this to work out, but in the end there was one single showstopper that led me to switch to PhonePower. VOIPo's residential service has quite a few bells and whistles that I found useful. One key feature is the way they allow you to forward calls to your cell phone(s) for simultaneous rings. Normally this is an issue because your cell phone's voicemail might pick up the call (right away if you have no coverage), and your home phone will stop ringing. With VOIPo, once you pick up a forwarded call, you need to confirm that you want to receive it... A very simple and practical safeguard that I wish PhonePower had as well. Also, it allows you to pick any of your registered numbers (virtual numbers, your cell phone numbers) as outgoing Caller ID. In my case, I have no cell phone coverage at home, so this allows me to use my cell phone number as my public "main" presence regardless. Combined with forwarding unanswered calls from my cell phone to my VOIPo number, I can then pick up incoming calls whether I'm in coverage (my cell), at home, or via a SIP soft phone from anywhere. (What particularly makes this attractive is that VOIPo's voice mail system is nicer and more practical than that of my cell phone carrier... voice mails can be sent to your email address as attachments, for instance). Now the negatives. First, the VOIPo-supplied phone adapter would lose its registration at regular intervals. My home network is behind a NAT router (basically a Linux box with masquerading firewall, but it's apparently the same issue with a standard NAT/broadband router you'd buy in a store), which means that the adapter does not have a public IP address (presence) on the Internet. So the adapter can initiate contact with the VOIP registration server, but not the other way around. To keep the channel open, the device would normally send "keep-alive" packets to the server at regular intervals.. say every 30 seconds or so. Also, the device needs to re-register with the service every so often - perhaps every 1 - 3 hours. For whatever reason, the VOIPo Registration server keeps losing the VOIPo adapter's registration after a few (10-15) minutes, and the device would not be able to receive incoming call until its next registration, some 45 minutes later. In other words, it would have an active "duty cycle", as it were, of some 1/4 of the time. I did some testing, using my own VoIP soft phone (a Yealink SIP-22P from Amazon), and found a similar issue - at the default 3600 second/1 hour registration interval (even with keep-alive packets every 30 seconds in the interim), the VOIPo registration would lapse after 10-15 minutes. To work around this, I had to set the registration interval very short - 300 seconds/5 minutes. After this, I did not have any more registration issues with my SIP phone (or my soft phones) - but since I was not able to configure the VOIPo adapter, I was not able to use this. [*][**]
[*] VOIPo included a piece of paper with the adapter where they explained that if you are behind a NAT router, you need to forward all incoming traffic on UDP ports 2000-65000 to their adapter. This is a non-starter if you, like me, have other services in use. Also even when testing this, it did not seem to address the problem.
[**] In contrast, I now use a 7200 second (2 hour) registration interval with PhonePower, without any issues whatsoever. It's simply rock solid. This led me straight to the 2nd and more important showstopper. International calls are restricted when using your own device (like my SIP phone). You can whitelist specific countries, but this does not always work. I had to contact their tech support line for them to fix something in order to be able to call to Norway, and even after multiple attempts, they were unable to fix whitelisting of calls to Taiwan. In other words:
- Calling certain destinations is only possible when using the VOIPo supplied adapter - The VOIPo supplied adapter does not work well behind NAT firewalls. Lastly, although voice quality was overall pretty good - VERY good at times - there were other times when the voice was terribly garbled both ways. I've not experienced this once I switched to PhonePower
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.4
Would Not Recommend to a friend.
I can recommend VOIPo
Posted on: January 26th, 2014 by Dew
I have been a VOIPo customer since the summer of 2010 and, though I've lived at several different locations during the past four years, I have had use of my same New York-based telephone number in a number of locations. It has been easy to hook it up anywhere there has been broadband internet service.
In the account settings online, you can set voice mail to come to you as an mp3 file attached to an email. This wonderful feature has enabled me to receive messages while en route from place to place by using public wifi, checking email, and playing the messages through my media player. VOIPo also offers call recording, call forwarding, call waiting, distinctive ringtone, a do not disturb setting, and detailed/extensive call history records, among other features.
Customer service and technical assistance has been quick, respectful, and responsive to my needs. And the price is right! I recommend this service and this company. My brother originally recommended VOIPo to me; he has remained with the company since 2009. I have recommended it to friends
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
2
Price:
2
Features:
3
Overall:
2.2
Would Recommend to a friend.
VOIPO - few redeeming qualities
Posted on: November 17th, 2013 by ATGWORLD
This is a pretty bad phone service. I wish I had tried it for a few months before paying up front for such a long term commitment. The service is erratic. For domestic calls or international. I signed up for a long term believing that it would be similar to my prior VOIP provider but a bit less expensive. Turns out I was wrong. These guys try hard but are simply working with a system that is deficient in so many ways that it must be impossible to keep on line.
My guess is that most customers who use this as an office or home phone will leave the service as soon as their initial period is up.
I hope that my next VOIP service is better! Otherwise Verizon here I come...
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
2
Sound Quality:
1
Price:
5
Features:
1
Overall:
2
Would Recommend to a friend.
horrible VOIPO-faxes
Posted on: July 26th, 2013 by arusa
we were not getting faxes for over a week. they could not fix the problem and didn't know what the problem was. eventually faxes started coming in again but a week later this problem happened again
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
2
Price:
2
Features:
2
Overall:
1.6
Would Recommend to a friend.
Would be great if it were reliable
Posted on: July 25th, 2013 by wesb
Ordered May 2012 24 month prepayment. Sounded like a good deal. Billing starts when ordered, not when shipped, received, or activated. Kind petty, but whatever.
Stopped working about 8 months into it. Left it unplugged as we really don't need it and didn't have time to deal with "customer service".
Company emailed wanting me to update credit card information in July 2013. I mentioned I would not update the information as I would not renew it because it did not work. They kindly sent me to a URL to cancel. Talk about a company not caring if their product works. I finally got them to look into the issue and they now blame the issue on my ISP. Since I am not a computer geek I do not know how to port forward or any of that nerdy stuff. And it ain't worth paying a tech to figure it out.
I asked company to refund remaing months (11 of them) and they will not. They want their device back, so they can give it to someone else, but want to keep my money. Shady. Not recommended in the strongest terms.
Magic Jack, Ooma, Google Voice via Obitalk device are ALL an improvement and are ALL cheaper than this crappy "service"
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
VOIPo Simply THE BEST
Posted on: July 4th, 2013 by Primalpenguin
I had UVerse before switching 2 years ago and I CANNOT tell the difference. What I like: Price - Where are you going to get quality service at this price? Online VPanel - If you have calls from those you wish not to hear from you can make them hear busy signal or phone out of order. You want real privacy this is the key. Customer Service - when I first got the system there were a couple of issue and the tech support was very helpful. They did have to move me to another server and for the last 2 years it has been completely trouble free. Quality - No one can tell this is VoIP. I added a vitual fax (with added number) for $18/yr. I can receive faxes through that number to my email and send them from my computer. Pretty slick
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
3
Price:
5
Features:
4
Overall:
3.6
Would Recommend to a friend.
Taking it with you out of USA
Posted on: April 16th, 2013 by wendell
Very good tracking on your account via their website. Voice clarity was okay, we just could not use a computer on the same broadband dsl connection the phone was on at the same time of making a call. It would make the phone call choppy
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.8
Would Not Recommend to a friend.
Worth switching from Vonage
Posted on: March 29th, 2013 by jamesmet
I got my box Jan. 19th 2013 so I waited before posting this positive review. I had Vonage for years and seemed to always have to address audio quality issues or reset. I was concerned with the negative Voipo reviews like after using it for a over two months or making so many calls the quality drops off (NOT!). Some were using Uverse and I must say it does help to configure the Uverse ports settings and plug the Voipo RJ45 directly into one of the four uverse router ports. Don't trust my review do what I did try them out but don't get rid of your current service till happy than do the port # over. If Uverse would not increase my 2 yr bundle package price up $35 for dropping the voice line and using Voipo I would do it.
J
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
5
Features:
3
Overall:
2.2
Would Recommend to a friend.
Crappy sound quality - Stay Away!
Posted on: January 17th, 2013 by John Pandes
I thought we would be a good solution to be able to have a basic landline for home. Voipo seem to work fine at first. Now, that I am working more and more from home and I am relying on my landline to make and receive business calls, Voipo's called quality has become an issue. For the most part, Voipo works fine for a short phone calls. But, if I use it for calls over five or 10 minutes, quality goes downhill fast. customer service is been courteous but unhelpful. Every time I call them, quality sounds fine, just not what I need to talk to clients.
I prepaid for two years, so I am stuck with this crap. I just called ATandT for a wired copper landline. I will keep Voipo as a second line since it's paid for
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.8
Would Not Recommend to a friend.
Very Good VoIP Service
Posted on: November 26th, 2012 by tdfuller
I have had Voipo since March 28, 2010, going on three years. Good service. I have been around the block with Voice Over IP phone service. I first started with Sunrocket, a good service, but woke up one morning to read on CNN.com that it had went out of business and all service was suddenly shut down! The word was they didn't pay their taxes. Switched to Voip.com, not to be confused with my current provider - Voipo - with an "o." Voip was garbage. Terrible call quality and not very good customer service. With Voipo, with an "o", my current provider, I rarely have issues. I might have an occasional call not connect; once every couple of months. I email tech support, and they are all over it. Once, Voipo exchanged my adapter, while trying to figure out why the LAN port on the back was not working correctly; which started happening right after Time Warner Cable swapped out my cable modem. As expected, the issue was with TWC's cable modem; once I got rid of it, and got a Motorola Surfboard (good cable modem) the LAN issue went away again. The LAN port just allows you to have greater flexibility in connecting your equipment. I am paid up until March 2014. I thought about getting rid of all home phone service and just using my cell phone, but Voipo is such a good value and the quality and service are good, it is hard to get rid of them. I strongly recommend Voipo
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
5
Features:
1
Overall:
1.8
Would Recommend to a friend.
Worst Service ever
Posted on: September 27th, 2012 by Mark A
I would tell people to stay away from it the price may be nice but there are countless times where i get e-mails from friends and family to inform me that my phone does not work.
contacting support is horrible. they never are there and they do not resolve anything. they tell you to reboot the adapter and it should work that is not techinical support at al
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
5
Features:
1
Overall:
1.8
Would Recommend to a friend.
THE - F#$ING - WORST
Posted on: August 18th, 2012 by tmsoa
I'm too pissed at this company to get into the details. Just stay away from them at all costs. I was initially drawn to sign up with them because of their affiliation with HostGator - Dont be fooled like I was
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
VoIPo: Robust Blocking Features
Posted on: January 10th, 2012 by drew949
Had 3Jam which had many of the same call blocking features, alas, they sold and were not renewing accounts. Tried the Magic Jack Plus which was a childs toy. In addition, Magicjack does not allow anonymous incoming calls and play an ad prior to the call reject message. Sure, I don't normally want anonymous incoming calls either but I would like the choice. Magic Jack also blocks calls to certain areas where they have failed to nogotiate interconnect agreements so you never know if your call will work or not.
placed my order for Voipo on January 6th and requested my Google Voice number be ported to that account, finally got the Letter Of Authorization and other documents needed by Voipo to them and was told that my number had been submitted for porting. I did receive a temporary virtual number for incoming calls which I tested forwarding to my cell phone and the Magic Jack line. One surprise was a one minute call I placed to the virtual number from my ATandT number and forwarded to the Magic Jack number where I answered and said testing one, two three and hung up was billed as 361 minutes. I submitted a trouble ticket explaining this was a one minute call and there were several right after that to and from the same numbers and this could not be accurate. The response was that perhaps the equipment did not disconnect correctly and I should always be sure to disconnect??? That was a frustrating response as how could I have made several additional calls within a few minutes without disconnecting. I hope this is only a one time glitch as even though they say the service is unlimited there is an excessive usage cap of 5000 minutes as stated in their terms of service.
As mentioned earlier, their call blocking features are robust and work as described. I am deluged by telemarketers spoofing numbers and all of the available blocks provided by Voipo work perfectly.
The price is great, custimer service located in the United States
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
5
Features:
4
Overall:
3.6
Would Recommend to a friend.
VoIPo was down more often than up
Posted on: November 21st, 2011 by danhalpert
The phone service was down more than half the time than it was up. Customer service had no idea how to fix the problem although had me tweak the router multiple times. There was a lot of dead space and busy signals and when people would call the phone would hang up on them. Also, the delay was terrible. I absolutely do not recommend this phone service to anyone
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.8
Would Not Recommend to a friend.
VoIPo: Great Choice
Posted on: November 20th, 2011 by jcrowley1985
Not much to say. This is by far the cheapest phone service around that still have the features of mainstream service like ATandT. Great choice
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
1
Price:
5
Features:
5
Overall:
2.6
Would Recommend to a friend.
VoIPo: lack of communication
Posted on: November 15th, 2011 by codehead
The first adapter they sent me never worked properly. I spent around 10 hours on the phone with customer service for two days and they never did figure out what was wrong other than the adapter was bad. They said they would replace it and send me a new one but 3 weeks later and multiple phone calls I still did not have the new adapter. At the end of my 30 day trial I finally got the new adapter. I got it all set up and it worked great but the voice quality was horrible. At on point the voice quality was great but incoming calls did not work. They made all kinds of tweaks to my router and to the adapter and tried rerouting and different servers but nothing worked. In the end I had to cancel. After the first 30 days they told me they would grant me an addition 30 days of trial time. I cancelled online but the cancellation did not register. So I called them a couple days later to verify my account was cancelled and I had to redo the cancel. I returned the equiptment via Fed Ex and three weeks later they still did not have it in thier records. I had them track it down while I waited on the phone. Then they told me they would not honor the extra 30 garantee they promised me. The billing department would not honor what the customer service department told me and I even had it in writing. This is not a company that communicates well between department and they do not put the customer first and do not honor thier word. I find them very unethical in this manner. Most of the customer service reps are very nice and seem to know what they are doing but they could not resolve my issues and they are not valued when it comes to honoring what they have told the customer. This is a very poorly managed company and the customer suffers because of it.
andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
5
Features:
4
Overall:
4.6
Would Not Recommend to a friend.
VoIPo Is The Best
Posted on: June 8th, 2011 by northalabama
I've been live for a week now, everything is smooth sailing. Six days from order to live (including porting my number), the voice quality is great (much better than Vonage), all of the features I could ever want are included, and the price is great. I only wish there were more detailed information on the features in the knowledgebase. Other than that, all is well. I will update review in a few months
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
3
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.2
Would Not Recommend to a friend.
I have had VOIPO for nearly a year
Posted on: May 25th, 2011 by oldlawngnome
I have had VOIPO for nearly a year and have had problems every 6-8 weeks. To their credit they did find that my Internet connection did have some problems last year but I upgraded my bandwidth and that issue went away. My two concerns are reliability of the service (I have had to have tweaks done to the configuration serveral times and they switched servers on my as well), and lack of customer support during evenings and weekends. They will schedule time to work with you after hours, but that doesn't help when you don't know that your phone stops working correctly on the weekend or after 6pm CT.
Their forums are good, others apparently do not have the same problems as I have had.
andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
4
Overall:
4.6
Would Not Recommend to a friend.
VoIPo review: Excellent and responsive customer service
Posted on: May 16th, 2011 by robhouston
A great provider and a terrific value with no upfront cost. The supplied ATA is easy to set up and works reliably. Customer service is responsive and competent, but their support hours are a bit short.andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
4
Overall:
4.6
Would Not Recommend to a friend.
2 years, no problems
Posted on: May 12th, 2011 by crd2011
I've been a customer for almost 2 years. Voice quality has been good, and I've not experienced any outages. My initial porting took a very long time, but I think that was the outgoing carrier's fault and Voipo provided a temporary number. During the number port I had a couple of chances to deal with their US-based technical support, which was great - the support guys actual treat you like an intelligent human being and solved a couple minor setup issues on the first try.The Voipo control panel software for their many featuresis functional, but the interface is dated and a little clunky. But being able to "blacklist" annoying telemarketers who ignore the do-not-call list is worth the price all by itself
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.8
Would Not Recommend to a friend.
With Voipo for about two months now
Posted on: May 11th, 2011 by ahutanu
I have been a customer with Voipo for about two months now. I am impressed by the number of features they provide for such a reasonable price. the call quality is good, maybe 95 % of the time. on longer calls ( 30 min or more), sometimes the quality will decline, however not to an unacceptable level.
I have had only one instance of echoing , during a call, in these two months of service . I am using this number both for personal and business reasons, as the back-up phone for business.
I also like that I can send faxes for free, only to send , not to receive. very fast customer service , still, only by email , no chat or phone feature ? a live chat will be more personable and probably a needed feature.
this is my third attempt to a VOIP service . I have tried Magic jack - horrible quality, never recommend and Comcast digital voice - good quality and features but really expensive ( at promotion, $20/month + the need to rent an outdated modem - they charge $7/month for a 2006 docs 2 modem, really ?)
all in all , probably the best value proposition in the VOIP arena , in today's market. seriously consider to keep this as the main land line , for the foreseeable feature
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
I have had VOIPo for over a year now and have been very happy with their service.
Posted on: May 11th, 2011 by isuee94
I have had VOIPo for over a year now and have been very happy with their service. Customer service has been excellent. Have recommended their service to several friends and have renewed my service for 2 more years
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
Was with Vonage previously and switched to VOIPo
Posted on: May 11th, 2011 by hatfieldvoip
I was with Vonage previously and switched to VOIPo and siged up a month and half ago. It was very easy to sign-up, ported my number from Vonage to VOIPo and its almost less than half cheaper that what I was paying previously. Their customer service is great and they have live chat which is very accessible and great and have used it. The number port took 3 weeks from day porting request was made to actual port complete and being active and it was smooth. I am using their SIP account(Beta feature) with my own ATA and its working great. I am so glad I switched and very happy with VOIPo! It has been the best experience of all my VoIP choices so far(I have tried Sunrocket, Lingo, and Vonage)
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
I am glad I have switched to Voipo
Posted on: May 10th, 2011 by sun
My service has been very reliable except once I had problem for couple of days due to corrupt adapter. Voipo replaced it quickly with no charge and my service has been stable since then. The features in their vPanel are awesome. I also have international package and my calls to india seem to work fine. Only reason I took out 1 point from ease of setup is due to the fact that my number porting took more than 2 weeks (not sure whether it was due to Voipo or my previous provider). Overall, I am glad I have switched to Voipo and their rate plans are best in the market. The customer service is very friendly and quick. I already recommended Voipo to few of my friends. Thanks Voipo
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
4
Price:
5
Features:
5
Overall:
4.4
Would Not Recommend to a friend.
Been with VOIPo for a couple of years
Posted on: May 5th, 2011 by wthart
I have been with VOIPo for a couple of years now. I switched after CallVantage went away. I can say that I have few to NO issues with this service. It works flawlessly and doesn't let me down. You just can't beat the feature set and the pricing. You get all that and flawless quality of service as well. It gets my vote! Don't give it a second thought if you are looking for a provider.
-WT
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.6
Would Not Recommend to a friend.
Knowing what I know now, I would make the same decision - leaving Vonage for VOIPo
Posted on: May 4th, 2011 by rainsux
Overall; VOIPo is MUCH cheaper than Vonage. Essentially; I'm getting three [3]
lines for about 1/4th what Vonage *actually* charges. Knowing what I know now; I would make the same decision - leaving Vonage
for VOIPo.
-doug
andnbsp
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
4
Sound Quality:
5
Price:
5
Features:
5
Overall:
4.6
Would Not Recommend to a friend.
VoIPo review: The order and porting were done very timely and smoothly
Posted on: May 4th, 2011 by toolbox
The have a lot of features with their services but there is no easy way to figure how each one works. Last thing I want to do is open a tech support ticket for each feature I want to use.
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
I've been a VOIPo user since I began beta testing the service in February 2007
Posted on: May 2nd, 2011 by usa2k
I've been a VOIPo user since I began beta testing the service in February 2007. I eventually ported over my Packet8 line (a number ported from Vonage). I simply have no complaints. The sevice works, and I do not have to really think about it. Its there when I need it. They do have some cool features like call recording, and caller ID filtering. Even for new users, there are good deals for 1 and 2 year sign-ups. If you think monthly is a safer bet, quiting the yearly plan early will simplycost the monthly price after the 30 day money-back period. In other words, there is no real risk in a long-term sign-up other than saving more money if you stick with it.
For those that like a BYOD setup, they do offer credentials to setup a different device like a soft phone or a different ATA. As for support, BYOD is only a user supported service. The supplied device is the acid test to prove the service works. Even so, many people use alternet devices, or a soft phone to act as a second line in a different location - or while they travel.
VOIPo's biggest weakness is their documentation, and web interface. Nothing is difficult, but it may slow you down discovering all the great things. They are working on both documentation, and an improved web portal, but they both have been a long time coming. VOIPo is great at innovating, but they do take their time trying to ensure new features do not affect the core service. They are not afraid to spend more time and money versus rushing a feature because it would boost sales.
I also understand VOIPo is profitable. It took Vonage a magnatude longer to approach break even. VOIPo has an effective set of plans that work for the customer, and in the business sense. VOIPo will be around a long time! They are growing fast, and their technology scales well to demand.
Although I've beta tested VOIPo, I am simply a long time user, and make no income from my enthusiam. I happily reccomend VOIPo to all considering a plugandplay VoIP service. I began with Vonage in January 2003 (And some experimentation with iConnectHere from Delta3 December 2002.)
My home on the Interenet is DSLReports.com in many forums including the VoIP Tech Chat Forum - be sure to check it out! That is where I first heard of Vonage, Packet8 and many other providers. That is where I learned way back that I could beta test VOIPo. I resisted the VOIPo chatter for many months before giving them a better look. I am so glad I did! It has been the best experience of all my VoIP choices (And I beta tested the Vonage V-Phone too!
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
I've been with VOIPo since their BETA days (several years), and haven't looked back.
Posted on: May 2nd, 2011 by Brian in MD
I've been with VOIPo since their BETA days (several years), and haven't looked back. The call quality has been close to perfect, and reliability has been great. They continue to come out with new features, and I would recommend them to anyone looking for a VOIP provider.
I know some people have had call quality issues, but from what I've seen, a call to their support can typically resolve these problems in just a few minutes
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
5
Sound Quality:
5
Price:
5
Features:
5
Overall:
5
Would Not Recommend to a friend.
VoIPo has been a great service provider since I have been with them
Posted on: May 2nd, 2011 by tylerscell1
VoIPo has been a great service provider since I have been with them. I have been a Beta tester since ive started and had a GREAT expierence
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Customer Service:
1
Sound Quality:
4
Price:
5
Features:
4
Overall:
3
Would Recommend to a friend.
Their prorate charging policy is unfair, service reps will ignore you if you're no longer a customer
Posted on: April 12th, 2011 by Sonny399
I had a 15 month contract with them. When the 15 months was up, I formally cancelled my account and sent back their phone adapter in the mail. Yet Voipo charged me (on my credit card, whose number they still have on file) a "prorated" rate of $23 for the few days beyond the termination of my account that I still had their adapter. Two points:
1. It's not possible to use a VOIP service - or any service for that matter that involves rented equipment - up until the day the service expires, and return their equipment back to the service provider that very day. There has to be some grace period wherein you're allowed to return equipment without incurring a charge.2. How is $23 a "prorated" charge? First of all, they got their equipment back within 2 weeks of the expiration of my service (I know because I was notified by the postal service). But even if they were charging "prorated" rates by the month, and not parts of a month, they don't even have a residential phone plan that costs $23/month. What kind of made-up amount is that?
And what's even worse is that, now that I'm no longer their customer, they're completely ignoring my email inquiries as to the fairness of this charge. There's nothing that's more of a turn-off than bad customer service and being ignored.
All I have to say is that they're sneaky, very sneaky. Bottomline, you can't trust them..
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.
Residential/Small Business
$$6.21
By using VoIPo, you can replace your landline and instead use a VoIP service to place all your...
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US Number
$$36.00
VoIP service in the cloud allows customers to access quality VoIP service without any equipment...
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Toll Free Number
$$36.00
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