18 October 2007
Whether you're a journalist needing to record an interview, or an irate consumer about to complain to a business, the act of recording your phone calls appears to be in fashion.
Unlike in the US, UK residents are universally allowed to record their
conversations for personal use without telling the other party.
According to the Information Commissioner's Office, this approach also
covers the consumer who wants lodge a complaint call to a business and
wants to record their response.
However, in general, if recordings you are about to make as a business
or consumer will be played to a third party, then you need to have the
other person's consent.