Web Phone Woes

PCWorld, 24 June 2006

Lured by the prospect of saving money, callers are signing up for Internet phones in droves. But watch out for snags that are unheard of with landlines.

Pamela Stodghill of Alabama
thought Internet-based telephone service would help lower her household's $65
monthly phone bill. An "unlimited" calling plan from the company 8x8 looked
like a great way to stay in touch with distant family and friends.

despite spending 12 hours on a (landline) phone with 8x8's tech support staff
over the course of a month and despite paying $104 in fees, Stodghill never
received working phone service, and she lost the family's phone number of three
years while trying to transfer it from BellSouth, her landline carrier, to

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