11 April 2007
According to a new survey from Forrester Research, most VoIP services -- including free peer-to-peer (P2P) client applications like Skype, Google Talk, and Yahoo -- are too complicated for the average user. Then why are the cable companies so successful with their VoIP offerings?
The Forrester survey claims that most free P2P offerings are confusing. If these services are going to take off with mainstream consumers, then the services need to be improved. The services also lack sufficient security and they do not label their security levels accurately, the study warns.