31 October 2006

In the past, vendors had to contend with little in the way of competition for VoIP support services, in part because of the proprietary nature of their products.

As the market shifts over to software solutions that run on general purpose servers, however, IDC says this will change -- drastically. One upshot of this shift, IDC researchers suggest, is that a slew of third-party systems vendors and services providers will emerge to vie for market laurels.