Deploying VoIP on your network can be a tricky business, but if you
take into account the five big dangers we detail in this article it
should be smoother sailing.
By Matthew Friedman,
Deploying VoIP on your network can be a tricky business. Take into
account these big five dangers, though, and it should be smooth sailing.
Murphy's Law holds that anything that can go wrong will go wrong, so it
stands to reason that anything as complex as a voice over IP (VoIP)
deployment is going to hit a few snags. "You're more likely to hit
snags than not," says Forrester Research vice president Lisa Pierce. "A
lot of companies say 'we're just adding another protocol to the
network,' when they're actually re-architecting the network."
And if anything should set off alarm bells when it comes to networks, it is the whole idea of re-architecting.
The bottom line is that VoIP is a tricky business. It's not just data,
and it's not just voice, and there are so many little, basic details
that can jump up and bite your organization on the backside, that an
enterprise VoIP migration can spiral into chaos if you're not careful.
"There really are so many basics," Pierce says. "That's why it requires
a significant commitment on the part of the company to plan and so it
Avaya IP telephony specialist Tracy Fleming says it's easier to work
around the problems if you see them coming, than if they come as a big
surprise on the eve of deployment. Planning, after all, is everything.
"It's very easy for the details to get away from you if you buy into
the hype and the expectations," Fleming says.
So what are the big "gotchas" in VoIP deployments?