27 November 2006
Internet phone providers such as Skype, Tesco and BT will be forced to tell customers about the limitations of their services under new rules, The Times has learnt.
Suppliers will have to provide information at the point of sale detailing deficiencies, such as the inability to call 999, the phone line going dead in power cuts and the service not working when the buyer’s computer is turned off.
Despite opposition from the companies providing the high-tech service, Ofcom, the telecoms regulator, is understood to be preparing to forge ahead with plans for a mandatory code of practice. An announcement is expected within the next couple of weeks.