16 January 2006

Companies are missing out on the long-term benefits of VoIP because they're too afraid of the short-term pain of putting in the systems, a new survey has revealed.

More than one-third of UK companies fear the telephony technology is too pricey to install and run, according to a survey sponsored by VoIP software company Shortel.

Seventy per cent of respondents said cost reductions were the main attraction of VoIP. Other benefits cited included 'managing calls more effectively' and 'enabling home and mobile working'.