10 steps to VoIP nirvana

June 28, 2006 Computerworld --

Trying to determine if voice over IP is the right move for your organization is a tough call, literally.

Vendors would like you to believe that VoIP is as simple as plugging a phone into the network, but that couldn't be farther from the truth. There is a complex thought process that needs to occur before you commit to moving your users from traditional phone lines.

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