Fibernetics - Provider of the Month June 2009

What are your best features?

The Fibernetics Digital PBX provides features associated with much higher priced systems. Over 29 features including, Unified Communications Functionality, Voicemail to Email, Find Me Follow Me, Call Queueing with ACD, Distributed (Remote) extensions, Conference Bridge, and many more, all included with the system, there are no sell-ups or so-called premium packages, all features are included.

Perhaps the most significant feature is our Survivability Guarantee. We can guarantee that calls going into our customers business will always be answered, and routed to the proper person, even in the event that a local condition has caused the customer location to lose connectivity with our network.

Which of your services are you most proud of?

The Fibernetics Digital PBX includes free local lines. There is no monthly fee for local line service, regardless of the number of lines. There are no annual license fees, or any hidden access fees. Customers that buy the Fibernetics Digital PBX eliminate their monthly local line phone bill forever.

What sets you apart from other VoIP Providers?

The fact that we are both a CLEC and the ISP. We can manage the call path end to end, and provide true QoS on every call. All of our voice calls transit over our private managed network, end to end. Fibernetics Digital PBX voice calls never touch the public internet. Also, our technology has enabled us to lower the bandwidth requirement necessary for a toll-quality voice call. We have the ability to provide up to 20 concurrent toll-quality calls over a standard DSL connection.

What is your best plan? What comes with that plan?

Our plan is simple. There is only one plan. Purchast the Fibernetics Digital PBX Phone System and you never have to pay for business phone lines again once our system is installed. Fibernetics will need to provide the data connectivity based on your requirements (we can provide any level of connectivity from DSL to MPLS to Fiber). Again, based on your requirements that connectivity may be used for both your internet and your voice services.

Which area do you provide your service to?

Our Digital PBX Phone System service is currently available anywhere in Ontario and Quebec where Bell offers DSL service, and later this year will be available across the country.

What advice would you give new VoIP users considering switching from POTS to VoIP?

If your VoIP provider is not both a CLEC and an ISP, they cannot provide true QoS, as calls will get handed off to various providers and will switch networks. Each time this happens, there is an opportunity for a negative impact on call quality. I would advise anyone making the switch from POTS to VoIP to carefully assess whose network their prospective service provider is using (if it is not their own).

Can you name 3 advancements that greatly enhance VoIP? Or 3 advancements that could/would enhance VoIP?

I believe that the biggest advancements that enhance VoIP are designed and built into the Fibernetics Digital PBX. VoIP simply cannot offer the reliability business demands when utilizing the public internet. By using a Private Managed Network and our own network devices at the customer premise and in our data centers, we can reduce the bandwidth necessary without sacrificing any quality.

Can you tell us a bit about your company and provide a brief background on the company.

Fibernetics specializes in providing integrated communications solutions that leverages internet connectivity at your business to deliver free business phone lines and full PBX functionality.

A one time charge is all that is required and your business can start realizing the cost benefits and added features of this proven technology. Fibernetics is an operating competitive local exchange carrier (CLEC), and an internet service provider (ISP) As an approved federally regulated CLEC, Fibernetics is fully interconnected with the Bell wireline and digital network infrastructure. Fibernetics voice and data network coupled with our broad range of PBX devices provides an all in one solution which is scalable, dependable and delivers significant savings to your bottom line. Fibernetics is regulated and approved by the Canadian Radio-television and Telecommunications Commission (CRTC). Fibernetics is the parent company to,,, Vonix and CanCall International.

Also, what are your latest and greatest products?

Freephoneline is a desktop application that resides on a customer’s computer that is free to download. This service provides a home phone replacement by turning your computer into your brand new free home phone service. This application is media based and is paid for by media companies across Canada.

Worldline provides residential flat rate Voip long distance services across Canada that can be used without needing a computer or internet connection. Worldline’s services are priced to be the lowest in the country and include services for home phone and cellular long distance calling. is Canada’s lowest cost dial-up and high-speed internet service provider. The focus is to deliver fast, dependable unlimited internet services to Canadians coast to coast at a price that everyone can afford.

10-11-295 is a “dial around” casual calling service that provides domestic and international per minute long distance calling for all existing Bell customers in Ontario and Quebec.

Do you have any exclusive promotions for VoIP Review, MVP users?

We would like to offer free long distance cell phone calling within Canada for 2 accounts for one year for any company that installs our Fibernetics Digital PBX Phone System.

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