The world of technology is constantly changing. Web technologies are evolving as newer iterations are created. Mobile messaging, for instance, first began with SMS and extended further to MMS. Now, mobile messaging continues to transform with the popularity of messaging apps (such as WeChat, Viber, and Facebook Messenger). And Flash (once the dominant video and rich media plugin for the web) has now become obsolete with the introduction of HTML5.

When VoIP technology was introduced to the market in the late 1990's, adoption was slow. In fact, by 2001, less than 5% of business calls in North America were VoIP calls. But by 2008, adoption began to pick up, and out of the new corporate lines that were being installed, 80% were VoIP lines.

Technology has greatly revolutionized the workplace--it has made it possible to bring the work to the worker, instead of taking the worker to the work. And one advancement in technology that has made this happen is VoIP.

From sales agents out on the road, to engineers on site, to employees working from the comfort of their home, to business consultants who constantly travel large distances, VoIP technology has made working remotely a lot more productive and efficient. Here are some of the benefits of VoIP to today’s modern, mobile workers:

The Public Switched Telephone Network (PSTN) is the old-fashioned phone system that paved the way for communication. It started as a network of fixed-line analog telephone systems with circuit switches stretched across local, regional, and national boundaries. It used to be the choice for a phone solution for many businesses, mostly due to the fact that there were limited options when it came to business phone solutions.

Business VoIP is an all-inclusive phone solution that helps businesses be more productive while saving money at the same time. That's because business VoIP charges affordable monthly rates for a service that comes with included features and mobility options that fit businesses of any size. But did you know that VoIP solutions can also sync up with CRM software? Business software products like Salesforce, Outlook, SugarCRM, and more can be integrated with your business VoIP solution to make for an even more effective and productive phone system.

VoIP providers are popular for their voice quality and affordability. A part of that comes from the productivity features they include with their Business VoIP plans. Normally, these features are free, but you can also pay for enhanced features to really give your business a professional edge.

Here are some well-known examples:

#1. Voicemail

As technologies continue to develop in the areas of communications and customer support, different types of software and hardware systems have begun to overlap due to integration. Previously independent of each other, the roles of customer relationship management (CRM) and call center software have definitely begun to overlap. In general, CRM software is used to help manage relationships with both current and future customers. The inner workings of the system can vary, but CRM can automate and examine specific details such a sales, marketing, customer service, and technical support.

Legacy telephone systems ruled the world of telecommunications until a decade ago. With the advent of Internet, the transition from legacy telephone systems to IP based phone systems became the norm. VoIP (Voice Over Internet Protocol) PBX boxes began replacing legacy PBX boxes in many places. An isolated PBX box using VoIP technology is generally referred as a VOIP PBX. These IP based PBX boxes were practically isolated from other VoIP systems, hence the name VoIP Islands. A VoIP Island lives within a company’s local area network (LAN).

Voice over Internet Protocol (VoIP) is an excellent technology that can allow its users to send and receive phone calls using the Internet. For some time, this technology has become more and more popular, becoming more commonly known as an Internet phone in the last nine years.

VoIP: Voice over Internet Protocol. This is the transmission of voice between two parties using the Internet digital packets instead of the standard PSTN circuit-committed protocols that phones use. Real-time protocol is used in order to ensure that all packets are delivered rapidly.

Voice over Internet Protocol (VoIP) phone solutions are a true game-changer, giving organizations of all sizes—from small- to medium-sized businesses (SMBs) to large enterprises—the tools they need to excel in today’s fast-paced business environment. Companies that implement modern VoIP business solutions break free from the shackles of legacy equipment that anchor down competitors that haven’t yet charted a sustainable course for their future.