VoIP Supports the Distributed Workforce

by Jackson Weber

Companies in most industries today are able to allot the workload to employees who work from home or are across seas. Allowing time for business trips and having the luxury of working remotely are options available to workers thanks to the growth of the web and advancing technology. With happier employees and the ability to work from almost anywhere in the world, executives and worker bees both benefit from having a distributed workforce. With the emergence of smartphone, tablets and laptops unhinging workers from their office desk, productivity increases but there is a downside. By using stand-alone mobile devices and home phone numbers that are not part of a company’s in-office phone system, employers are having to pay a leg and an arm for monthly phone bills. Reimbursing communications expenses is costly as well as an administrative burden to those managing the different devices. With a multitude of phone numbers being used for different employees, colleagues have a hard time keeping track of each others’ phone numbers and in turn, the workflow is hindered. Fragmentation is also an issue, as data and voice call information is stored in different databases. By using cloud technology, everything is synchronized into the cloud, so that employees, regardless of their location can access the same accounts and information to help fluency and efficiency at their company.

How VoIP Can Help

VoIP uses the Internet to transmit communications signals instead of cable wires in traditional analog phones. By using the advanced technology of the Internet, VoIP providers are able to support users with a single storage space for all information and data. All voice traffic is carried as data, just like emails or web pages that are stored in the cloud. Calls can be made and delivered to any device that is set up to the VoIP network. Whether it be a telephone handset, a mobile phone, a tablet, a PC or Mac, communications are not restrained. VoIP systems are all software based, so new phones or other hardware are not necessary. Most VoIP providers come with no installation cost and there is no new hardware to set up. By purchasing VoIP software, companies cut costs left and right. Businesses who purchase VoIP services benefit from free calls between employees. Voice calls that are carried as data over your own network (even between different offices or residences) doesn’t cost a dime. Voice calls don’t require much bandwidth so data limits on mobile plans most likely won’t be exceeded, and many VoIP providers give customers unlimited minutes. Most importantly, VoIP makes having a distributed workforce more feasible by having the main phone number transportable. The main phone line and number is no longer bound to the office location. All that is needed to keep communications running on an old phone number when you move offices is Internet connection.

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