Small Business VoIP System

A small business VoIP system is a cost-effective way to manage your telecommunication needs. This VoIP system lets you use the same services as your traditional phone lines, but with added features to increase productivity and save money for your company.

A small business VoIP system is an affordable and reliable phone service that uses an Internet connection to manage calls. The best small business phone system will let companies use advanced phone features at a fraction of the traditional phone system price.

Small business VoIP services share similarities with residential VoIP services, but the main difference is that small business phone systems include a PBX (Private Branch Exchange) system, which lets organizations to set up extensions and auto attendants to route calls.

When you use a small business phone system that specifically caters to your company, your productivity improves. Furthermore, your voice and data networks will be much more secure and easily accessible than traditional phone systems.

Features of a Small Business VoIP System

Small business VoIP systems provide a variety of services that are easily incorporated into your phone system. Most small business phone system providers offer advanced business features:

  • Extension management
  • Automated attendant
  • Find Me/Follow Me
  • Music on hold
  • Desk-to-desk calling
  • Conference calling
  • Direct dial phone number
  • Internal extension number
  • Caller ID, call screening/forwarding/transfer/waiting
  • Custom call tagging
  • 7-digit dialing
  • Email integration
  • Voicemail, voicemail-to-email
  • Simultaneous ring
  • Click-to-dial
  • E911

Some small business VoIP system services such as M5 also include private Internet connections to guarantee security and call quality.

To make the most of a digital phone service, businesses can integrate multiple phone lines or add mobile capabilities. In addition, PBX systems can interconnect internal phone lines with trunk lines and also to the public switched telephone network (PSTN).

Benefits of a Small Business VoIP System

Compared to a traditional phone system that depends on phone lines connected to the public switched telephone network, a small business VoIP system possesses a variety of benefits.


Using a traditional phone system required a switch, which includes many physical phone lines and hardware to function. A technical support person is also needed to set up, maintain, and configure the phone system. As a result, costs can add up for hardware and labor. Additionally, fixing technical issues can be time-consuming and decrease productivity.

With a small business VoIP system, the system itself acts as the phone switch. You don’t need extra equipment. The small business phone system providers transmits voice data over the Internet. Subsequently, you will save money, time, and resources.

Your small business does not need to designate a space for the equipment if they choose a hosted small business phone system plan, which puts required hardware, software, and technical support at an offsite location.

Efficient Customer Support

Setting up a small business VoIP system is quick and easy. Most of the installation process is completed at a remote location, such as a data center. With certain networks and providers, customers only need to plug in an Ethernet cable into their VoIP phone.

Providers of small business phone systems use web-based and over-the-phone technical support. As a result, technicians do not have to make on-premise visits and they can also minimize delays in problem-solving.


Small business VoIP system interfaces are easy to use, with simple communication features that integrate the web and mobile devices. VoIP effectively suits the needs of small businesses with flexible and scalable services.

Management portals are customizable, so that you can fit functions to your business needs. Users can access voicemail from email or from their mobile phones, so they do not have to recall passwords when calling their work voicemail.

To use call forwarding features, no complicated codes and pound signs are needed because of Find Me/Follow Me, which lets employees receive incoming calls from different locations.

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