Very poor service, poor product, IT support cannot resolve issues
Posted on: February 23rd, 2017 by Kenneth H
We've had nothing but trouble with this system...multiple issues with no results. Their support person gives us virtually no help with no results. We have done everything he has suggested, moving phones, trying whichever phone is currently not working to an outside network, added additional IP addresses, purchased a larger POE Switch. We called Panasonic to have them diagnose the cordless phone and they informed us it was indeed talking to the base and the problem was with the Net2Phone system. We hired an outside IT company to come in and put to rest the idea it was our IT infrastructure that wasn't compatible, but they found (and we informed Net2phone) our side of this miserable system is working correctly. We have a small system, (4) phone sets, (1) cordless phone set, (1) fax machine. It seems to me with just (2) incoming phone lines (1 published and 1 rollover) and (1) dedicated fax line that it should be a reasonably easy system. But no. Every single time we call Net2Phone for support, or reset the system, it will work for a short time - 15-30 minutes - and then one of the devices goes off line. Do you understand....every single time! It could be the fax machine, the cordless phone, the outside ringer, or one of the 4 phone sets we have at our counter and desk that stops working. This is beyond aggravating. My advice is to never buy, or sign a contract with Net2Phone. You will regret your decision
This review is the subjective opinion of the user and not of MyVoIPProvider.com or VoIP Review.