All about Business Telephone Systems

All about business telephone systems: From small business to large enterprise phones, there are many types of scalable, cost-effective, and reliable business telephone systems that fit the needs of your company.

A business telephone system is an essential part of any organization's efforts to establish good relationships with colleagues, clients, and business contacts. A good business telephone service not only increases customer satisfaction, but also employee productivity. So it's important to choose a business telephone service that can work around the clock to handle frequent and large volumes of calls.

Frequently, a business telephone system refers to the equipment-oriented solution that VoIP provider may offer. If you’re a smaller business, you may want to try a hosted PBX phone system from a small business VoIP provider. It’ll be less expensive for a smaller business (since you only pay per seat).

A good VoIP business phone system should:

  • Configure between 8 and 1000 extensions
  • Easily add phone extensions
  • Reduce costs by using current data networks
  • Centralize access from multiple locations

Features of a Typical Business Telephone System

Standard features of a business VoIP phone system:

  • Auto attendant
  • Conference calls
  • Automated directory
  • Voicemail
  • Call hold
  • Call forwarding
  • Speed dial
  • Redial
  • Call routing
  • Call accounting
  • Paging and intercom
  • Music on hold
  • Voicemail and voicemail-to-mail
  • Softphones
  • Toll-free and local extension numbers
  • Multi-line access
  • Automated speech recognition
  • Text-to-speech
  • Interactive voice response
  • Faxing
  • Find Me/Follow Me

Advanced features of a typical phone system:

  • Videoconferencing
  • Remote location
  • Computer telephone integration (CTI)
  • Unified communications
  • Personal locator

Cost of Business Telephone Systems

Business-class phone systems cost, on average, thousands of dollars. The price increases as you add more features and users to the phone system.

Before purchasing phone system hardware, factor in the cost of the base unit, phone sets, and installation.

The base unit controls the entire phone infrastructure. It is composed of the phone sets itself along with the number of phone lines.

Handsets and desk sets come in several different styles, features, and prices (from $70 to $1000). There are many types of phone sets for different uses, such as receptionist sets, conference table units, hands-free headsets, and basic desk sets.

Fortunately, installation and initial configuration is usually easy and quick for a VoIP telephone system. However, there may be costs for maintenance, modifications, and employee training.

Factors to Consider When Purchasing a Business Telephone System

Mobility: Does your business have multiple office locations or remote employees? If so, you need a phone system that offers integrated mobile services so that the features of the office phone system can be accessed from various locations.

User-Friendly: Choose a phone system with an easy-to-use interface and control panel, so that you can quickly navigate through menus and provide efficient customer support. Good phone services should have a LCD display with simple instructions and basic controls on the main screen.

Reliability: It is crucial to have a reliable phone service to keep your company running at the most critical times. Also, a good phone service should provide a backup system to ensure survivability and redundancy. In addition, there should be firewall, malware protection, and other types of security protections to protect your phone system against attacks.

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