$0.00 - Free phone adapter. 1 month free. Free calling to some European countries.
Special Calling Offers
Special Notes
Monthly fee does not include Emergency 911 Cost Recovery Charge ($.99) or Regulatory Recovery Fee ($.99) or FUSF Fee ($1.61).
User's Review
2.5
05/22/2009 - Reviewed by: vjtemp(xxx.xxx.4.18)
There are many choices for VoIP service, don’t settle for the worst by using Vonage. See comparison sties such as http://www.voipreview.org/service.all2.aspx?serviceType=1 http://www.e-wisdom.com/long_distance/voip.html?r=25 etc.
Here is my experience:
1. Poor quality. During the first 3 weeks, I had problems that couldn’t dial out when I needed to make calls. You hear a dial tone, but after entering the number the line goes silent. At the same time, people called my number heard a recorded message “the number you dial is no longer in service, please hang up…” I contacted their tech support. They told me that my 2-line phone is not compatible with their service and wanted me to replace my phone first before further support. Does this sound logically to you?
2. Vonage bills the service charge starting on the date you sign up an account, not the date their service is available. It takes a week or more for their equipment (telephone adapter) to arrive and for you to install it properly. During this time, you pay them for no services.
3. The 30-day money-back guarantee starts on the date your account is established, not the date you start using their services. Vonage even listed a phone sex service number on their policy website when I tried to contact them to cancel the service. I got burned by this and they charged me $119.98 for early termination plus one month of service that I didn’t use.
4. I made a formal complaint and billing dispute by writing them a letter. It took them over 7 weeks to respond my complaint. Hopefully you won’t come to this. But is this the kind of customer service you want for your phone service?
I had years of good experience with AT&T CallVantage before switched to Vonage (AT&T discontinued their residential VoIP service recently). Then I paid Vonage over hundred dollars and hours of my time on writing letters and on the phone for humiliation and no phone services. My mistake was blind by their commercial without doing research and comparison. I hope that you can learn from my experience and shop for a better VoIP service provider for your need.
My husband and I signed up for the Vonage package with the phones and software. It did not work at all for us. My husband spent hours and hours on the phone with inept tech support people trying to make this product work. After finally giving up he requested it to be canceled. Vonage still charged our credit card another $150. They refused to refund the charge even after seeing that we made multiple calls to customer service and had completely stopped using the service. Why? Because they can. They are an example of the evil corporation that rips off the little guy. I am writing this review in hopes that other customers are not ripped off. We have switched to a new VOIP provider that works fine and does not lock us into a ridiculous contract.
*911 over a VoIP service may not function in certain circumstances such as in the event of a loss of power or Internet connection, or if you provide incorrect address information. For more information, please review your Terms of Service with your VoIP provider and visit nena.org
**E911 over a VoIP service is different from traditional 911 service in important ways.
