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Submitted by lberman on Sun, 08/24/2008 - 09:07.
This is the first VoIP system I have tried that actually sounds as good or better than my old phone company.
Setting up my system took some assistance from customer service, because there are so many options. They were extremely helpful and knowledgable. Once they showed me the way, I had it all up and running within an hour.
Nextiva has a feature set that is similar to the competition. However, Nextiva's features actually work. Thats' more than I can say about some of the other companies I have tried.
Hands down, the best pricing around.
Overall, I have been very happy with Nextiva. I would (and Have) recommend them to anyone.
I view nextiva as much more than a phone service since I've been using them for quite a while now. I had a few issues during the setup because my Internet with comcast is kinda odd but since working everything out, everything has been right. I should mention that it was their support that resolved the internet issue not comcast. I was expecting that the people in nextiva's support were going to tell me to contact comcast, but that was never the case. The call quality has sounded clear and my internet has not interfered with anything since setup.
Switching our service with ten extensions was not something that we decided to do in one evening. We researched providers and found which company would be the best fit based on our needs. This included, good support, a useable interface and great service. We made our decision to go with Nextiva after we compared them with our current provider as well as another hosted solution. Looking at the costs and the benefits it made most sense to go with Nextiva and the decision has worked out. Our numbers transferred successfully and the e service itself is far better that what we had before switching to nextiva.