Provider Summary
Vocalcom offers seamless cloud-based contact center software that helps businesses make and keep strong connections with their clients. Choose from any of their four plan options: standard ($65), professional ($99), premium ($125), or enterprise ($260). All prices are listed per agent per month.
Editorial Review
Call centers need to have a VoIP provider that they can truly trust with their contact center software. They need a provider who's services are powerful, fast, and easy to manage. Vocalcom is one of the providers that best caters to the needs of these call centers. Given the services they offer, Vocalcom is able to provide businesses with the resources and solutions they need.
Easy to Set Up
One thing that separates Vocalcom from other VoIP providers is that the system set-up does not require any formal IT training. Since Vocalcom offers cloud-based services, its subscribers do not have to worry about installation and maintenance issues.
Flexible
Vocalcom offers flexible solutions for each call center. Since no two businesses are alike, Vocalcom wants to ensure that each business gets the right features they need for their business to be a success. By offering personalized customer service, Vocalcom is able to provide a more effective business strategy that has been proven to improve client loyalty.
Software Integration
Apart from offering affordable monthly rates, Vocalcom provides a smart multi-channel customer service tool that call centers can optimize for best results. With the help of this software, call centers get the help they need to be better at what they offer —customer service.
Cloud-based Contact Center Software Standard Plan
With the Standard plan from Vocalcom, you get up to 50 agents, call recording, blended outbound dialer, and supervisor on-the-go. In this entry level package you'll also get 30 days free of call recording, data security for privacy protection, real-time agent and call monitoring, and much more.
Plan Pricing & basic Information
- Regular Price: $65.00
- Minutes: Unlimited
- Additional Minutes Cost: $0.025/min
- Long Distance: N/A
- International: N/A
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
Equipment Options
Equipment Options
- Account Management
- Barge-in
- Call Blocking
- Call Center
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Extensions
- Outlook
- Speed Dialing
- Voicemail
Cloud-based Contact Center Software Professional Plan
The Professional plan from Vocalcom is a CRM integrated contact center complete with native CRM integrations and social CRM desktop integration. Other features of the Professional plan include dynamic routing, 30 days of call recording, email ticketing, proactive notifications, customizable evaluation forms, and additional customer-focused features.
Plan Pricing & basic Information
- Regular Price: $99.00
- Minutes: Unlimited
- N/A
- Long Distance: N/A
- International: N/A
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
Equipment Options
Equipment Options
- Account Management
- Barge-in
- Call Blocking
- Call Center
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Extensions
- Outlook
- Speed Dialing
- Voicemail
Vocalcom Call Center Software Enterprise Plan
The Enterprise plan from Vocalcom showcases all the best features of call center software. This plan is chock full of features, including quality and customer experience management, speech and text analytics, workforce management, and plenty of other tools that will help you get the most out of your call center software. This enterprise-level contact center is catered towards businesses who rely heavily upon their phone system to get the job done right.
Plan Pricing & basic Information
- Regular Price: $260.00
- Minutes: Unlimited
- N/A
- Long Distance: N/A
- International: N/A
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
Equipment Options
Equipment Options
- Account Management
- Barge-in
- Call Blocking
- Call Center
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Extensions
- Outlook
- Speed Dialing
- Voicemail
Standard Plan
With the Standard plan from Vocalcom, you get up to 50 agents, call recording, blended outbound...
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Professional Plan
The Professional plan from Vocalcom is a CRM integrated contact center complete with native CRM...
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Premium Plan
With Vocalcom's Premium plan, you'll get unlimited email, chat, and social accounts, in addition...
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Enterprise Plan
The Enterprise plan from Vocalcom showcases all the best features of call center software. This...
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Compare Features Side-by-Side by plan.
- 3-way-calling
- 411
- Account Management
- Address Book
- Attendant Console
- Auto Attendant
- Auto Forwarding
- Barge-in
- Call Blocking
- Call Center
- Call Conferencing
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Distinctive Ring
- Diversion Inhibitor
- Do Not Disturb
- E911
- Enhanced Voicemail
- Extensions
- Find Me/Follow Me
- Hook Flash
- Hunt Groups
- International Blocking
- Multi-Ring
- Music on Hold
- Outlook
- PC to Phone Calls
- Professional Greeting
- Redialing
- Remote Office
- Speed Dialing
- Voicemail
- Voicemail to Email