ITP

One feature available is “VIP Distinctive Ring,” which makes your ringer sound different depending on who’s calling. Since day one, the ‘on/off’ switch has been missing on my account page (something went goofy on my profile). I contacted customer support via their support page to correct this… haven’t yet heard back, and it’s not fixed. It’s been a month… I’m not concerned enough about it to write back, but it just shows another failure on their customer support that I heard such great things about. Just got my bill. I expected some taxes and whatnot, but was a little bit surprised when those taxes comprised 40% of the bill (typical telecom trick). Some are required by law, some could be built in to their base price, if they chose. Not complaining about the price here, $16 a month is still great for 500 minutes, but I don’t like how they don’t disclose these taxes and fees until you receive your first bill. I read every word of the fine print. The surcharges are always ambiguously referred to, even in the fine print, and you have no idea what they are going to be until you've had service for a month. Customers should know what the total monthly cost to them will be before purchasing a telephone service. I will keep my service and would purchase the ITP plan again (both powerful statements), but they do have some room to improve and could irritate some customers with the quirks mentioned above. Not a perfect choice, but leaps and bounds superior to Vonage!!