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Business VoIP is Internet phone service specifically designed for the needs of an office. A business VoIP system often includes IP PBX technology, IP faxing capabilities, unlimited virtual extensions, and mobile apps.
Internet calling not only reduces the office phone bill, but it also provides a company with the tools to grow their business and grow their profits. IP features like IP video conferencing and IP faxing reduce the costs of office supplies, machinery, and travel expenses. Tools like auto attendant and virtual numbers allow a company to create a professional appearance, and scalable extensions mean easy growth. And of course, cheaper phones bills mean more money to spend on marketing to grow the business.
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Types of Business PBX Systems
One of the most unique features of a business phone plan is the PBX. A PBX (Private Branch Exchange) connects internal calls to each other, and connects external calls to internal lines and vice versa.
There are three types of business VoIP PBX solutions:
- On-premise PBX
- Hosted PBX
- SIP Trunk
On-Premise IP PBX
On-premise IP PBX systems are installed in the office and maintained by the owner. There may be a large upfront investment for the hardware of a PBX, so large enterprises and corporations with their own IT staff are more likely to use an on-premise PBX than small businesses.
Hosted PBX systems are located off-site and managed by the service provider. Small and large businesses can benefit from using a hosted PBX because they are budget friendly and are much less hassle. Instead of a costly upfront investment, a hosted PBX costs between $19.99 and $39.99/month per extension.
If you already have a full phone system and PBX configured in your office, you can still convert to VoIP by implementing a Session Initiation Protocol (SIP) trunk. A SIP trunk connects the office's in-house PBX to translate all incoming and outgoing calls into cheap Internet calls.
Business VoIP phones are called IP phones and connect directly to the Internet. You can also use traditional phones as business VoIP phones by fitting them with an analog telephone adapter (ATA). ATAs connect the analog phone to the Internet and convert the analog voice signals of traditional phones to the digital Internet signals.
Call Features for Business VoIP Phone Systems
Business VoIP providers offer many features that can make managing calls more efficient. The call features can:
- Transfer incoming calls between employees
- Place incoming calls on hold and in a queue for the next available service representative
- Record greeting messages and set according to time of day with an auto attendant, and save on the cost of a receptionist
- Receive and view faxes and voicemails as text in the web portal
- Mobile VoIP app can be downloaded to smartphones, laptops, and tablets for remote workers
Business VoIP makes it easy for businesses to save money and grow their profits at the same time.